H-1B Visa Customer Success Engineer Jobs
Customer Success Engineer roles sit at the intersection of technical depth and client relationship management, making them strong candidates for H-1B visa specialty occupation classification. Employers filing LCAs for this title typically use SOC codes tied to software and systems roles. Find companies with active H-1B filing history here.
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Get Access To All JobsJoin the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Ohio, Michigan or Indiana
Why You'll Love This Role
The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized for the customer. You act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer.
The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.
As An Active Member Of Our Team, You Will…
- Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives
- Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value
- Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success.
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
- We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours
If You've Got It - We Want It
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value
- A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
- You take the time to listen and comprehend but are also a conversation starter.
- Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
- Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment
- Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with strong engineering and problem-solving skills
- Willingness to travel as needed (up to 15%-20%)
- You live in Ohio, Michigan or Indiana
BONUS:
-
- Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Good jokes, or maybe better, bad jokes
- Loves talking to customers and solving problems
- Experience working remotely
Salary Range ($110K - $160k)
The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.
LI-JK1
LI-Remote
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Ohio, Michigan or Indiana
Why You'll Love This Role
The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized for the customer. You act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer.
The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.
As An Active Member Of Our Team, You Will…
- Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives
- Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value
- Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success.
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
- We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours
If You've Got It - We Want It
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value
- A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
- You take the time to listen and comprehend but are also a conversation starter.
- Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
- Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment
- Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with strong engineering and problem-solving skills
- Willingness to travel as needed (up to 15%-20%)
- You live in Ohio, Michigan or Indiana
BONUS:
-
- Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Good jokes, or maybe better, bad jokes
- Loves talking to customers and solving problems
- Experience working remotely
Salary Range ($110K - $160k)
The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.
LI-JK1
LI-Remote
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
See all 1,320+ H-1B Visa Customer Success Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Engineer
Verify your role meets specialty occupation
USCIS requires a direct relationship between your degree field and the Customer Success Engineer role. If your degree is in a field adjacent to software or systems, document how your coursework directly supports the technical responsibilities in the job description.
Check the SOC code on your LCA
Customer Success Engineer roles are filed under varying SOC codes depending on the employer. Confirm your employer is using a code tied to software or engineering occupations, not a sales or support classification, which can affect prevailing wage levels and petition strength.
Look up your prevailing wage before negotiating
Use the OFLC Wage Search to find the Level I through Level IV prevailing wage for your SOC code in your work location. Your offered salary must meet at least the Level I threshold, and knowing the tiers helps you evaluate whether an offer is LCA-compliant.
Target employers with dedicated implementation teams
Companies with dedicated professional services or technical implementation teams file H-1B petitions for Customer Success Engineers more consistently than those where the role blurs into sales support. Use Migrate Mate to filter employers by LCA filing history for this specific occupation.
Clarify remote work arrangements before filing
If your Customer Success Engineer role involves client site visits or work across multiple locations, your employer must file an amended LCA for each new worksite. Raise this with your employer before the I-129 is submitted to avoid compliance gaps after approval.
Account for cap-gap if you're transitioning from OPT
If you're on STEM OPT when your H-1B is selected in the lottery, your work authorization extends automatically through cap-gap until October 1. Confirm your employer's I-129 is filed before your OPT expiration to keep the cap-gap period continuous.
H-1B Visa Customer Success Engineer: Frequently Asked Questions
Does a Customer Success Engineer role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS looks at whether the position normally requires at least a bachelor's degree in a specific technical field. Customer Success Engineer roles that involve system configuration, API integration, or technical onboarding generally qualify. Roles that are primarily relationship management without a technical degree requirement are more likely to face a Request for Evidence.
How do I find employers who consistently sponsor H-1B visas for Customer Success Engineer positions?
Search on Migrate Mate, which surfaces employers based on verified DOL Labor Condition Application filing history for this specific occupation. LCA data shows which companies have sponsored this title before, which is a stronger signal than general reputation. Software companies with enterprise products and dedicated implementation teams tend to file most frequently for this role.
Can I transfer my H-1B to a new employer if I change Customer Success Engineer jobs?
Yes. Under H-1B portability rules, you can start working for a new employer once they file an H-1B transfer petition, without waiting for approval, as long as you've been in valid H-1B status for at least 180 days. Your new employer files a new LCA and I-129. You don't need to restart the process from the lottery.
What happens to my H-1B if my Customer Success Engineer role shifts from technical to more sales-focused work?
A material change in job duties can require an amended H-1B petition. If your role moves away from the technical scope described in your original I-129, your employer should file an amendment before the duties change. Working in a role that no longer matches your petition creates a status violation even if you hold a valid approval.
Does the O*NET profile for Customer Success Engineer support H-1B specialty occupation classification?
O*NET doesn't list Customer Success Engineer as a standalone occupation. Employers typically map it to software developer, computer systems analyst, or similar titles when filing the LCA. The O*NET job zone and education requirements for those mapped titles are what USCIS and DOL use to evaluate whether the role meets specialty occupation criteria, so the SOC code your employer selects matters significantly.