H-1B Visa Customer Success Engineer Jobs
Customer Success Engineer roles sit at the intersection of technical depth and client relationship management, making them strong candidates for H-1B visa specialty occupation classification. Employers filing LCAs for this title typically use SOC codes tied to software and systems roles. Find companies with active H-1B filing history here.
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Get Access To All JobsGeneral Description/Primary Purpose
The Assistant Director of Student Success Processes provides leadership and operational oversight for academic records processes that support student progression and degree completion. This position manages the day-to-day administration of transfer credit evaluation and articulation for currently enrolled students, graduation review and certification, degree exceptions, and compliance-related credentialing requirements. The Assistant Director is responsible for supervising and developing professional staff, ensuring consistent application of institutional and state policies, monitoring service levels and workload distribution, and implementing quality assurance processes that promote accuracy, efficiency, and student success. Working collaboratively with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other campus partners, the Assistant Director establishes operational standards for academic progress and credentialing functions, coordinates training and documentation efforts, oversees workload and service delivery, and ensures institutional readiness for graduation and other high-volume academic progress cycles.
Job Functions
Student Success Processes and Operations:
- Direct and maintain accountability for academic progress and credentialing operations supporting currently enrolled students, including transfer credit evaluation and articulation, graduation review and certification, degree exceptions, and civic literacy requirements.
- Ensure consistent interpretation and application of university, state, and accreditation requirements related to student progression, degree completion, and academic records.
- Establish operational priorities, determine workload assignments, adjust staffing and resources in response to service demands, and resolve escalated processing issues to ensure timely and accurate service delivery.
- Coordinate graduation-certification readiness activities, including process planning, resource allocation, and collaboration with campus partners.
- Identify and implement opportunities to improve operational efficiency, service delivery, and the student experience.
Staff Leadership and Quality Assurance:
- Supervise, assign, prioritize, and evaluate the work of professional staff responsible for academic progress and credentialing functions; provide coaching, training, performance feedback, and professional development to support operational effectiveness and employee growth.
- Establish and monitor operational performance metrics and prepare reports and recommendations to support decision-making, resource planning, and continuous improvement.
- Develop and implement quality assurance processes, conduct audits, and ensure compliance with departmental and institutional standards.
Strategic Leadership, Collaboration, and Academic Progression:
- Develop and maintain operational procedures, training materials, and documentation to support effective and consistent service delivery.
- Serve as a subject matter expert for academic progress and credentialing processes and provide guidance to staff and campus stakeholders.
- Partner with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other university offices to support student progression and degree completion initiatives.
- Represent the department on university committees, workgroups, and cross-functional projects related to academic records, student success, and credentialing.
- Support departmental initiatives that advance student success, retention, and degree completion.
Marginal Functions:
- Perform duties as assigned during declared campus emergencies, which may include remote or alternate-location work.
- Other duties as assigned.
Required Qualifications
UNFs Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed.
General Description/Primary Purpose
The Assistant Director of Student Success Processes provides leadership and operational oversight for academic records processes that support student progression and degree completion. This position manages the day-to-day administration of transfer credit evaluation and articulation for currently enrolled students, graduation review and certification, degree exceptions, and compliance-related credentialing requirements. The Assistant Director is responsible for supervising and developing professional staff, ensuring consistent application of institutional and state policies, monitoring service levels and workload distribution, and implementing quality assurance processes that promote accuracy, efficiency, and student success. Working collaboratively with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other campus partners, the Assistant Director establishes operational standards for academic progress and credentialing functions, coordinates training and documentation efforts, oversees workload and service delivery, and ensures institutional readiness for graduation and other high-volume academic progress cycles.
Job Functions
Student Success Processes and Operations:
- Direct and maintain accountability for academic progress and credentialing operations supporting currently enrolled students, including transfer credit evaluation and articulation, graduation review and certification, degree exceptions, and civic literacy requirements.
- Ensure consistent interpretation and application of university, state, and accreditation requirements related to student progression, degree completion, and academic records.
- Establish operational priorities, determine workload assignments, adjust staffing and resources in response to service demands, and resolve escalated processing issues to ensure timely and accurate service delivery.
- Coordinate graduation-certification readiness activities, including process planning, resource allocation, and collaboration with campus partners.
- Identify and implement opportunities to improve operational efficiency, service delivery, and the student experience.
Staff Leadership and Quality Assurance:
- Supervise, assign, prioritize, and evaluate the work of professional staff responsible for academic progress and credentialing functions; provide coaching, training, performance feedback, and professional development to support operational effectiveness and employee growth.
- Establish and monitor operational performance metrics and prepare reports and recommendations to support decision-making, resource planning, and continuous improvement.
- Develop and implement quality assurance processes, conduct audits, and ensure compliance with departmental and institutional standards.
Strategic Leadership, Collaboration, and Academic Progression:
- Develop and maintain operational procedures, training materials, and documentation to support effective and consistent service delivery.
- Serve as a subject matter expert for academic progress and credentialing processes and provide guidance to staff and campus stakeholders.
- Partner with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other university offices to support student progression and degree completion initiatives.
- Represent the department on university committees, workgroups, and cross-functional projects related to academic records, student success, and credentialing.
- Support departmental initiatives that advance student success, retention, and degree completion.
Marginal Functions:
- Perform duties as assigned during declared campus emergencies, which may include remote or alternate-location work.
- Other duties as assigned.
Required Qualifications
UNFs Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed.
See all 738+ H-1B Visa Customer Success Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Engineer
Verify your role meets specialty occupation
USCIS requires a direct relationship between your degree field and the Customer Success Engineer role. If your degree is in a field adjacent to software or systems, document how your coursework directly supports the technical responsibilities in the job description.
Check the SOC code on your LCA
Customer Success Engineer roles are filed under varying SOC codes depending on the employer. Confirm your employer is using a code tied to software or engineering occupations, not a sales or support classification, which can affect prevailing wage levels and petition strength.
Look up your prevailing wage before negotiating
Use the OFLC Wage Search to find the Level I through Level IV prevailing wage for your SOC code in your work location. Your offered salary must meet at least the Level I threshold, and knowing the tiers helps you evaluate whether an offer is LCA-compliant.
Target employers with dedicated implementation teams
Companies with dedicated professional services or technical implementation teams file H-1B petitions for Customer Success Engineers more consistently than those where the role blurs into sales support. Use Migrate Mate to filter employers by LCA filing history for this specific occupation.
Clarify remote work arrangements before filing
If your Customer Success Engineer role involves client site visits or work across multiple locations, your employer must file an amended LCA for each new worksite. Raise this with your employer before the I-129 is submitted to avoid compliance gaps after approval.
Account for cap-gap if you're transitioning from OPT
If you're on STEM OPT when your H-1B is selected in the lottery, your work authorization extends automatically through cap-gap until October 1. Confirm your employer's I-129 is filed before your OPT expiration to keep the cap-gap period continuous.
H-1B Visa Customer Success Engineer: Frequently Asked Questions
Does a Customer Success Engineer role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS looks at whether the position normally requires at least a bachelor's degree in a specific technical field. Customer Success Engineer roles that involve system configuration, API integration, or technical onboarding generally qualify. Roles that are primarily relationship management without a technical degree requirement are more likely to face a Request for Evidence.
How do I find employers who consistently sponsor H-1B visas for Customer Success Engineer positions?
Search on Migrate Mate, which surfaces employers based on verified DOL Labor Condition Application filing history for this specific occupation. LCA data shows which companies have sponsored this title before, which is a stronger signal than general reputation. Software companies with enterprise products and dedicated implementation teams tend to file most frequently for this role.
Can I transfer my H-1B to a new employer if I change Customer Success Engineer jobs?
Yes. Under H-1B portability rules, you can start working for a new employer once they file an H-1B transfer petition, without waiting for approval, as long as you've been in valid H-1B status for at least 180 days. Your new employer files a new LCA and I-129. You don't need to restart the process from the lottery.
What happens to my H-1B if my Customer Success Engineer role shifts from technical to more sales-focused work?
A material change in job duties can require an amended H-1B petition. If your role moves away from the technical scope described in your original I-129, your employer should file an amendment before the duties change. Working in a role that no longer matches your petition creates a status violation even if you hold a valid approval.
Does the O*NET profile for Customer Success Engineer support H-1B specialty occupation classification?
O*NET doesn't list Customer Success Engineer as a standalone occupation. Employers typically map it to software developer, computer systems analyst, or similar titles when filing the LCA. The O*NET job zone and education requirements for those mapped titles are what USCIS and DOL use to evaluate whether the role meets specialty occupation criteria, so the SOC code your employer selects matters significantly.