H-1B Visa Customer Success Engineer Jobs
Customer Success Engineer roles sit at the intersection of technical depth and client relationship management, making them strong candidates for H-1B visa specialty occupation classification. Employers filing LCAs for this title typically use SOC codes tied to software and systems roles. Find companies with active H-1B filing history here.
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Get Access To All JobsAbout viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
About viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
See all 744+ H-1B Visa Customer Success Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Engineer
Verify your role meets specialty occupation
USCIS requires a direct relationship between your degree field and the Customer Success Engineer role. If your degree is in a field adjacent to software or systems, document how your coursework directly supports the technical responsibilities in the job description.
Check the SOC code on your LCA
Customer Success Engineer roles are filed under varying SOC codes depending on the employer. Confirm your employer is using a code tied to software or engineering occupations, not a sales or support classification, which can affect prevailing wage levels and petition strength.
Look up your prevailing wage before negotiating
Use the OFLC Wage Search to find the Level I through Level IV prevailing wage for your SOC code in your work location. Your offered salary must meet at least the Level I threshold, and knowing the tiers helps you evaluate whether an offer is LCA-compliant.
Target employers with dedicated implementation teams
Companies with dedicated professional services or technical implementation teams file H-1B petitions for Customer Success Engineers more consistently than those where the role blurs into sales support. Use Migrate Mate to filter employers by LCA filing history for this specific occupation.
Clarify remote work arrangements before filing
If your Customer Success Engineer role involves client site visits or work across multiple locations, your employer must file an amended LCA for each new worksite. Raise this with your employer before the I-129 is submitted to avoid compliance gaps after approval.
Account for cap-gap if you're transitioning from OPT
If you're on STEM OPT when your H-1B is selected in the lottery, your work authorization extends automatically through cap-gap until October 1. Confirm your employer's I-129 is filed before your OPT expiration to keep the cap-gap period continuous.
H-1B Visa Customer Success Engineer: Frequently Asked Questions
Does a Customer Success Engineer role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS looks at whether the position normally requires at least a bachelor's degree in a specific technical field. Customer Success Engineer roles that involve system configuration, API integration, or technical onboarding generally qualify. Roles that are primarily relationship management without a technical degree requirement are more likely to face a Request for Evidence.
How do I find employers who consistently sponsor H-1B visas for Customer Success Engineer positions?
Search on Migrate Mate, which surfaces employers based on verified DOL Labor Condition Application filing history for this specific occupation. LCA data shows which companies have sponsored this title before, which is a stronger signal than general reputation. Software companies with enterprise products and dedicated implementation teams tend to file most frequently for this role.
Can I transfer my H-1B to a new employer if I change Customer Success Engineer jobs?
Yes. Under H-1B portability rules, you can start working for a new employer once they file an H-1B transfer petition, without waiting for approval, as long as you've been in valid H-1B status for at least 180 days. Your new employer files a new LCA and I-129. You don't need to restart the process from the lottery.
What happens to my H-1B if my Customer Success Engineer role shifts from technical to more sales-focused work?
A material change in job duties can require an amended H-1B petition. If your role moves away from the technical scope described in your original I-129, your employer should file an amendment before the duties change. Working in a role that no longer matches your petition creates a status violation even if you hold a valid approval.
Does the O*NET profile for Customer Success Engineer support H-1B specialty occupation classification?
O*NET doesn't list Customer Success Engineer as a standalone occupation. Employers typically map it to software developer, computer systems analyst, or similar titles when filing the LCA. The O*NET job zone and education requirements for those mapped titles are what USCIS and DOL use to evaluate whether the role meets specialty occupation criteria, so the SOC code your employer selects matters significantly.