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Get Access To All JobsExecutive Director of Retail Management and Campus Hospitality
Hendrix College is seeking a full-time, 12-month Executive Director of Retail Management and Campus Hospitality. Reporting to the Vice President for Finance and Operations/Chief Financial Officer, the Executive Director functions as the College's chief hospitality and retail executive, leading multiple business units through strategic planning, financial stewardship, operational excellence, customer service innovation, and staff development.
The Executive Director of Retail Management and Campus Hospitality provides strategic leadership and operational oversight for the College's auxiliary retail enterprises, including Dining Services, The Burrow, the Campus Market (Spirit Store and Convenience Store), Vending Services, Concessions, Conferences and Events, Catering, and Post Office. This position is responsible for developing a cohesive campus hospitality strategy that enhances the student experience, supports enrollment and retention initiatives, strengthens institutional branding, and generates sustainable auxiliary revenues.
Essential Duties and Responsibilities
Strategic Leadership
- Develop and implement a comprehensive strategic plan for all retail and hospitality operations.
- Create a long-term vision that aligns auxiliary operations with the College's strategic plan.
- Identify and develop new revenue-generating opportunities.
- Benchmark operations against peer and aspirational institutions.
- Prepare annual and multi-year business plans for each operating unit.
- Lead capital improvement planning for retail and dining facilities.
- Foster a culture of innovation, hospitality, entrepreneurship, and continuous improvement.
- Establish a staffing model which shares employees across the operating units.
- Other duties as assigned.
Financial Management
Direct responsibility for the financial performance of all retail enterprises. Responsibilities include:
- Develop annual operating and capital budgets.
- Monitor monthly financial performance.
- Analyze profit and loss statements.
- Develop revenue forecasts.
- Establish pricing strategies to yield a net profit for revenue producing areas.
- Monitor labor costs.
- Manage food costs without sacrificing quality.
- Manage inventory investment.
- Improve operating margins.
- Recommend capital investments.
Responsible for annual revenues and expenses associated with:
- Residential Dining
- The Burrow
- Campus Market
- Spirit Store
- Convenience Store
- Vending
- Concessions
- Conferences
- Catering
- Post Office
Dining Services Leadership
Provide executive oversight for all campus dining operations based on being “destination” locations. Responsibilities include:
- Residential dining
- Meal plans
- Menu strategy
- Food quality
- Nutrition initiatives
- Student satisfaction
- Dining hours
- Sustainability initiatives
- Vendor management
- Food safety compliance
The Burrow
Lead the transformation of The Burrow into the College's premier campus gathering place. Responsibilities include:
- Brand development
- Menu strategy
- Programming with Student Affairs
- Evening activities
- Specialty beverages
- Retail food offerings
- Student engagement
- Technology integration
- Customer experience
- Financial performance
Campus Market
Provide executive leadership for the integrated Campus Market consisting of the Spirit Store and Convenience Store. Responsibilities include:
Retail Merchandise
- Campus apparel
- Gifts
- Alumni merchandise
- Graduation merchandise
- Athletic merchandise
- Online store
Convenience Store
- Fresh grab-and-go meals
- Grocery items
- Snacks
- Beverages
- School supplies
- Personal care products
- Residence hall essentials
- Technology accessories
Develop strategies to maximize customer traffic through extended operating hours, seasonal promotions, and integrated merchandising.
Conferences and Events
Provide strategic oversight for all conference and event operations. Responsibilities include:
- Campus calendar (internal/external)
- Summer conferences
- Corporate events
- Weddings
- Camps
- Community rentals
- Internal events
- Space scheduling
- Event contracts
- Revenue development
- Customer service standards
Develop and execute strategies to maximize year-round utilization of campus facilities.
Catering
Provide executive leadership for the College's catering enterprise. Responsibilities include:
- Internal catering
- External catering
- Catering sales
- Menu development
- Event coordination
- Food production
- Quality assurance
- Revenue growth
- Customer satisfaction
Concessions
Lead all concession operations supporting:
- Athletics
- Performing arts
- Campus events
- Community events
- Special programs
Develop premium concession offerings that enhance customer experience while maximizing profitability.
Vending Services
Oversee campus vending operations. Responsibilities include:
- Product selection
- Healthy options
- Fresh food vending
- Technology upgrades
- Vendor contracts
- Inventory management
- Revenue optimization
- Equipment replacement planning
Ensure vending serves as the College's after-hours food and beverage solution while complementing dining operations.
Marketing and Brand Development
Develop a unified brand strategy for all retail operations. Responsibilities include:
- Marketing plans
- Promotions
- Loyalty programs
- Social media
- Student engagement
- Alumni promotions
- Community outreach
- Digital communications
- Retail merchandising
- Seasonal campaigns
Collaborate closely with the Office of Communications to maintain institutional brand consistency.
Customer Experience
Establish a campus-wide hospitality culture. Develop measurable service standards for:
- Dining
- Retail
- Conferences
- Catering
- Campus visitors
- Alumni
- Parents
- Guests
Measure customer satisfaction through surveys, mystery shopper programs, and operational metrics.
Personnel Leadership
Provide leadership for all professional, full-time, part-time, and student employees within the division. Responsibilities include:
- Hiring
- Performance management
- Staff development
- Succession planning
- Student employment
- Leadership development
- Training
- Employee engagement
- Safety
- Scheduling
Develop a student leadership program offering progressive roles such as Shift Lead, Supervisor, and Manager, creating meaningful experiential learning opportunities.
Technology and Innovation
Lead technology initiatives including:
- Point-of-sale systems
- Mobile ordering
- Self-service kiosks
- Digital menu boards
- Inventory management
- Online retail
- Business intelligence dashboards
- Event management software
- Customer analytics
- Mobile payment solutions
Leverage data analytics to improve operational performance and decision-making.
Compliance and Risk Management
Ensure compliance with all applicable federal, state, and local regulations, including:
- Health and food safety requirements
- Alcohol service regulations
- ADA accessibility
- Employment laws
- Cash handling standards
- Emergency preparedness
Minimum Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Retail Management, Food Service Management, Finance, Higher Education Administration, or a related field or any combination of education and experience that would provide the executive knowledge required at this level.
- Seven to ten years of progressively responsible leadership experience in hospitality, auxiliary services, retail management, dining services, conference services, or a comparable multi-unit operation.
- Demonstrated experience managing complex budgets and financial operations.
- Experience supervising multiple departments and professional staff.
- Proven record of revenue growth, operational improvement, and customer service excellence.
Preferred Qualifications
- Master's degree in Business Administration (MBA), Hospitality Management, Higher Education Administration, or a related discipline.
- Experience in higher education auxiliary services.
- Experience managing self-operated dining and retail enterprises.
- Knowledge of conference and event management, including catering.
- Experience with POS, inventory, and retail management systems.
- Experience leading organizational change and business transformation.
Core Competencies
- Strategic Planning
- Financial and Business Acumen
- Communication and Relationship Building
- Hospitality Leadership
- Retail Operations
- Revenue Generation
- Customer Experience Management
- Organizational Leadership
- Data Analytics and KPI Management
- Marketing and Merchandising
- Team Development
- Project Management
- Operational Excellence
- Change Management
Key Performance Indicators (KPIs)
The Executive Director will be evaluated annually on:
Financial
- Net operating margin by business unit
- Revenue growth
- Budget performance
- Food cost percentage
- Labor cost percentage
- Inventory turnover
- Gross margin return on investment (GMROI)
Student Experience
- Student dining satisfaction
- Meal plan participation
- Burrow utilization
- Campus Market transaction growth
- Net Promoter Score (NPS)
- Service response times
Operational Excellence
- Conference occupancy and utilization
- Catering revenue growth
- Spirit merchandise sales growth
- Convenience store sales per labor hour
- Concession profitability
- Vending up time and sales performance
Strategic Outcomes
- Growth in external conference revenue
- Increase in auxiliary net contribution to the College
- Student employee retention and leadership development
- Cross-unit collaboration and innovation
- Successful implementation of strategic initiatives
This position is intentionally designed as a business executive role, not a traditional food service director. The Executive Director is accountable for a diversified portfolio of auxiliary enterprises, operating with the expectation that each unit contributes to the College's financial sustainability while enhancing recruitment, retention, campus life, and institutional reputation. This strategic orientation aligns the position with senior leadership responsibilities appropriate for reporting directly to the Vice President for Finance and Operations/CFO.
Consideration of applicants will begin immediately and continue until the position is filled. Applications should include a letter of application and a resume with contact information for three professional references. Salary is commensurate with education and experience. Applications can be submitted at www.hendrix.edu/jobs. Questions about this position can be submitted to hr@hendrix.edu.
Hendrix College strives to maintain an environment free from discrimination and harassment, where members of the Hendrix Community treat each other with respect, dignity and courtesy. The College adheres to the principle of equal educational and employment opportunity without regard to age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or national origin.
Executive Director of Retail Management and Campus Hospitality
Hendrix College is seeking a full-time, 12-month Executive Director of Retail Management and Campus Hospitality. Reporting to the Vice President for Finance and Operations/Chief Financial Officer, the Executive Director functions as the College's chief hospitality and retail executive, leading multiple business units through strategic planning, financial stewardship, operational excellence, customer service innovation, and staff development.
The Executive Director of Retail Management and Campus Hospitality provides strategic leadership and operational oversight for the College's auxiliary retail enterprises, including Dining Services, The Burrow, the Campus Market (Spirit Store and Convenience Store), Vending Services, Concessions, Conferences and Events, Catering, and Post Office. This position is responsible for developing a cohesive campus hospitality strategy that enhances the student experience, supports enrollment and retention initiatives, strengthens institutional branding, and generates sustainable auxiliary revenues.
Essential Duties and Responsibilities
Strategic Leadership
- Develop and implement a comprehensive strategic plan for all retail and hospitality operations.
- Create a long-term vision that aligns auxiliary operations with the College's strategic plan.
- Identify and develop new revenue-generating opportunities.
- Benchmark operations against peer and aspirational institutions.
- Prepare annual and multi-year business plans for each operating unit.
- Lead capital improvement planning for retail and dining facilities.
- Foster a culture of innovation, hospitality, entrepreneurship, and continuous improvement.
- Establish a staffing model which shares employees across the operating units.
- Other duties as assigned.
Financial Management
Direct responsibility for the financial performance of all retail enterprises. Responsibilities include:
- Develop annual operating and capital budgets.
- Monitor monthly financial performance.
- Analyze profit and loss statements.
- Develop revenue forecasts.
- Establish pricing strategies to yield a net profit for revenue producing areas.
- Monitor labor costs.
- Manage food costs without sacrificing quality.
- Manage inventory investment.
- Improve operating margins.
- Recommend capital investments.
Responsible for annual revenues and expenses associated with:
- Residential Dining
- The Burrow
- Campus Market
- Spirit Store
- Convenience Store
- Vending
- Concessions
- Conferences
- Catering
- Post Office
Dining Services Leadership
Provide executive oversight for all campus dining operations based on being “destination” locations. Responsibilities include:
- Residential dining
- Meal plans
- Menu strategy
- Food quality
- Nutrition initiatives
- Student satisfaction
- Dining hours
- Sustainability initiatives
- Vendor management
- Food safety compliance
The Burrow
Lead the transformation of The Burrow into the College's premier campus gathering place. Responsibilities include:
- Brand development
- Menu strategy
- Programming with Student Affairs
- Evening activities
- Specialty beverages
- Retail food offerings
- Student engagement
- Technology integration
- Customer experience
- Financial performance
Campus Market
Provide executive leadership for the integrated Campus Market consisting of the Spirit Store and Convenience Store. Responsibilities include:
Retail Merchandise
- Campus apparel
- Gifts
- Alumni merchandise
- Graduation merchandise
- Athletic merchandise
- Online store
Convenience Store
- Fresh grab-and-go meals
- Grocery items
- Snacks
- Beverages
- School supplies
- Personal care products
- Residence hall essentials
- Technology accessories
Develop strategies to maximize customer traffic through extended operating hours, seasonal promotions, and integrated merchandising.
Conferences and Events
Provide strategic oversight for all conference and event operations. Responsibilities include:
- Campus calendar (internal/external)
- Summer conferences
- Corporate events
- Weddings
- Camps
- Community rentals
- Internal events
- Space scheduling
- Event contracts
- Revenue development
- Customer service standards
Develop and execute strategies to maximize year-round utilization of campus facilities.
Catering
Provide executive leadership for the College's catering enterprise. Responsibilities include:
- Internal catering
- External catering
- Catering sales
- Menu development
- Event coordination
- Food production
- Quality assurance
- Revenue growth
- Customer satisfaction
Concessions
Lead all concession operations supporting:
- Athletics
- Performing arts
- Campus events
- Community events
- Special programs
Develop premium concession offerings that enhance customer experience while maximizing profitability.
Vending Services
Oversee campus vending operations. Responsibilities include:
- Product selection
- Healthy options
- Fresh food vending
- Technology upgrades
- Vendor contracts
- Inventory management
- Revenue optimization
- Equipment replacement planning
Ensure vending serves as the College's after-hours food and beverage solution while complementing dining operations.
Marketing and Brand Development
Develop a unified brand strategy for all retail operations. Responsibilities include:
- Marketing plans
- Promotions
- Loyalty programs
- Social media
- Student engagement
- Alumni promotions
- Community outreach
- Digital communications
- Retail merchandising
- Seasonal campaigns
Collaborate closely with the Office of Communications to maintain institutional brand consistency.
Customer Experience
Establish a campus-wide hospitality culture. Develop measurable service standards for:
- Dining
- Retail
- Conferences
- Catering
- Campus visitors
- Alumni
- Parents
- Guests
Measure customer satisfaction through surveys, mystery shopper programs, and operational metrics.
Personnel Leadership
Provide leadership for all professional, full-time, part-time, and student employees within the division. Responsibilities include:
- Hiring
- Performance management
- Staff development
- Succession planning
- Student employment
- Leadership development
- Training
- Employee engagement
- Safety
- Scheduling
Develop a student leadership program offering progressive roles such as Shift Lead, Supervisor, and Manager, creating meaningful experiential learning opportunities.
Technology and Innovation
Lead technology initiatives including:
- Point-of-sale systems
- Mobile ordering
- Self-service kiosks
- Digital menu boards
- Inventory management
- Online retail
- Business intelligence dashboards
- Event management software
- Customer analytics
- Mobile payment solutions
Leverage data analytics to improve operational performance and decision-making.
Compliance and Risk Management
Ensure compliance with all applicable federal, state, and local regulations, including:
- Health and food safety requirements
- Alcohol service regulations
- ADA accessibility
- Employment laws
- Cash handling standards
- Emergency preparedness
Minimum Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Retail Management, Food Service Management, Finance, Higher Education Administration, or a related field or any combination of education and experience that would provide the executive knowledge required at this level.
- Seven to ten years of progressively responsible leadership experience in hospitality, auxiliary services, retail management, dining services, conference services, or a comparable multi-unit operation.
- Demonstrated experience managing complex budgets and financial operations.
- Experience supervising multiple departments and professional staff.
- Proven record of revenue growth, operational improvement, and customer service excellence.
Preferred Qualifications
- Master's degree in Business Administration (MBA), Hospitality Management, Higher Education Administration, or a related discipline.
- Experience in higher education auxiliary services.
- Experience managing self-operated dining and retail enterprises.
- Knowledge of conference and event management, including catering.
- Experience with POS, inventory, and retail management systems.
- Experience leading organizational change and business transformation.
Core Competencies
- Strategic Planning
- Financial and Business Acumen
- Communication and Relationship Building
- Hospitality Leadership
- Retail Operations
- Revenue Generation
- Customer Experience Management
- Organizational Leadership
- Data Analytics and KPI Management
- Marketing and Merchandising
- Team Development
- Project Management
- Operational Excellence
- Change Management
Key Performance Indicators (KPIs)
The Executive Director will be evaluated annually on:
Financial
- Net operating margin by business unit
- Revenue growth
- Budget performance
- Food cost percentage
- Labor cost percentage
- Inventory turnover
- Gross margin return on investment (GMROI)
Student Experience
- Student dining satisfaction
- Meal plan participation
- Burrow utilization
- Campus Market transaction growth
- Net Promoter Score (NPS)
- Service response times
Operational Excellence
- Conference occupancy and utilization
- Catering revenue growth
- Spirit merchandise sales growth
- Convenience store sales per labor hour
- Concession profitability
- Vending up time and sales performance
Strategic Outcomes
- Growth in external conference revenue
- Increase in auxiliary net contribution to the College
- Student employee retention and leadership development
- Cross-unit collaboration and innovation
- Successful implementation of strategic initiatives
This position is intentionally designed as a business executive role, not a traditional food service director. The Executive Director is accountable for a diversified portfolio of auxiliary enterprises, operating with the expectation that each unit contributes to the College's financial sustainability while enhancing recruitment, retention, campus life, and institutional reputation. This strategic orientation aligns the position with senior leadership responsibilities appropriate for reporting directly to the Vice President for Finance and Operations/CFO.
Consideration of applicants will begin immediately and continue until the position is filled. Applications should include a letter of application and a resume with contact information for three professional references. Salary is commensurate with education and experience. Applications can be submitted at www.hendrix.edu/jobs. Questions about this position can be submitted to hr@hendrix.edu.
Hendrix College strives to maintain an environment free from discrimination and harassment, where members of the Hendrix Community treat each other with respect, dignity and courtesy. The College adheres to the principle of equal educational and employment opportunity without regard to age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or national origin.
See all 105+ H-1B Visa Retail Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Retail Director Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Retail Director
Frame your credentials around specialty occupation
Pull your Retail Director role's core duties against O*NET's management occupation profiles and document where each duty requires a bachelor's degree in business, supply chain, or operations. Employers need this alignment to satisfy USCIS's specialty occupation definition at the LCA stage.
Target retailers with multi-unit corporate structures
Corporate retail groups operating regional or national footprints are more likely to have dedicated HR and legal infrastructure for H-1B filings. Focus your search on employers whose org charts include VP-level retail operations roles, signaling they hire at degree-required director level.
Search verified sponsoring employers on Migrate Mate
Filter Retail Director openings by employers with confirmed H-1B LCA filing history on Migrate Mate. This cuts out applying to companies that have never sponsored, so you spend your time on roles where the employer already understands the filing process.
Verify prevailing wage before negotiating your offer
Run your target city and job title through the OFLC Wage Search before salary discussions. Your employer's LCA must certify wages at or above the prevailing rate for your worksite, so knowing the wage level early prevents offers that can't clear DOL certification.
Confirm each worksite gets its own certified LCA
If your Retail Director role covers multiple store locations across different metro areas, each worksite requires a separate certified LCA before USCIS will approve the I-129. Raise this in the offer stage so your employer's counsel accounts for it in the filing timeline.
Use your 60-day grace period strategically between roles
If you're transitioning from another H-1B employer, you have up to 60 days after your last day to secure a new offer and file a transfer petition. Don't wait until day 55 to engage employers. The new I-129 must be filed before that window closes.
H-1B Visa Retail Director: Frequently Asked Questions
Does a Retail Director role automatically qualify as an H-1B specialty occupation?
Not automatically. H-1B specialty occupation requires the position to normally demand at least a bachelor's degree in a specific related field. Retail Director roles that focus on floor supervision or general store operations often don't meet that threshold. Sponsoring employers structure the position around degree-level duties in business administration, merchandising strategy, or supply chain management to satisfy USCIS requirements. The job description and employer's attestation carry most of the weight.
Which employers are most likely to sponsor H-1B visas for Retail Director positions?
Corporate retail groups with centralized HR and in-house immigration counsel are your most realistic targets. These are typically national or multinational retailers hiring directors to manage large regional portfolios, wholesale or omnichannel operations, or category-level P&L responsibilities. You can browse Retail Director openings at employers with verified H-1B LCA filing history directly on Migrate Mate.
How long does H-1B status last for a Retail Director job?
USCIS grants H-1B status in increments of up to three years, with one extension available for a total of six years. Beyond six years, continued H-1B status requires an approved or pending employment-based immigrant visa petition. Your employer must file a new I-129 petition for each renewal period, and each petition must include a current certified LCA for your worksite.
What happens if my Retail Director role requires me to work across multiple store locations?
Each worksite in a distinct metropolitan statistical area requires its own certified Labor Condition Application from DOL before you can work there. A single LCA tied to your primary office won't cover unplanned worksites. Confirm with your employer's immigration counsel that all regular work locations are listed and certified before your I-129 is filed with USCIS.
Can I transfer my H-1B to a new Retail Director employer mid-status?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a new I-129 transfer petition with USCIS, without waiting for approval. The new employer must still obtain a certified LCA for your worksite and confirm the role meets specialty occupation requirements. You have up to 60 days between positions to secure and initiate the transfer.