Healthcare Customer Service Representative Jobs
Healthcare Customer Service Representative jobs are open across health insurance, hospital systems, and pharmacy benefits management, with specializations in claims support, patient billing, and member services, from entry-level to senior and team lead roles. Find a role that fits below and apply directly.
Find JobsLooking for remote work? View remote healthcare customer service representative jobs →Overview
Showing 5 of 90+ Healthcare Customer Service Representative jobs
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Analyst, Technical Customer Manager - Healthcare
Why We Have This Role
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.
How You'll Find Success
You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to deliver complex programs within our specific Industry Verticals and Region, ensuring your customers deepen and broaden their usage of the platform. By influencing customers to shape their feedback programs and being resourceful when facing challenges, you will drive leading indicators of success, value realization, and Net ARR growth.
How You’ll Grow
- Master advanced technical implementation: You will develop deep, hands-on expertise in the Qualtrics platform, evolving into a trusted technology advisor who leads medium and large-scale enterprise software implementations.
- Elevate your executive influence and consulting skills: You will build strong relationships with senior customer program owners and decision-makers, honing your ability to shape strategic feedback programs and guide large, complex organizations through business transformations.
- Develop commercial and portfolio leadership: By proactively monitoring account health and defining expansion strategies, you will move beyond standard project execution to directly drive portfolio performance, value realization, and account growth.
- Expand your cross-functional and industry footprint: You will act as the critical bridge collaborating internally with project managers, engineering, account executive and product teams, while deepening your specialized knowledge of significant industry shifts taking place in experience management.
Things You'll Do
- Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
- Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
- Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
- Strategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution
- Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
- Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health
What We're Looking For On Your Resume
The ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology.
- 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience. Collaborating with project managers, consultants, architects and product teams to support delivery of specific outcomes
- Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate understanding and produce high quality customer facing documentation
- Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers
- Industry Experience: Good understanding of significant industry shifts taking place in experience management in one or more specific industries.
- Entrepreneurial spirit: High tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
- Education: Bachelor’s degree in science, technology, engineering, or business-related field.
- Willingness to Travel: Able to travel up to 25% to engage with clients and teams.
What You Should Know About This Team
Key Responsibilities
Help Customers Grow
- Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio
- Define and execute your strategy for retaining, maturing and expanding customer accounts; including assessing customer usage and implementing new capabilities to enhance their programs
- Develop success plans aligned with customer business goals and technology roadmaps
- Monitor customer health, platform utilisation and adoption metrics to identify opportunities for increased value
- Contribute to a culture of accountability, collaboration and continuous improvement to drive high quality customer outcomes
Provide Technical & Execution Expertise
- Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realisation
- Utilize experience and best practices in order to understand the customer and communicate effectively how the Qualtrics platform will support the delivery of value driving outcomes and enhance their program
- Lead specific project implementations for new customers to your portfolio and existing customers; including cross functional / cross team project teams consisting of Technical Services Consultants and XM Advisors, with the objective to deliver on project goals and objectives
- Conduct regular risk planning, monitoring, mitigation and reporting to stakeholders both during project delivery and account lifecycle
Demonstrate Operational Rigor
- Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management
- Ensure all project and account documentation and artefacts are developed, maintained
- Stay current with product and strategic customer journey enhancements
Key Success Measures
For customer accounts within your portfolio over a 12 month period:
Customer Value
- Net ARR
- Customer adoption and maturity of customer account
- Customer satisfaction and advocacy
Successful Execution
- Billable Utilization attainment
- Time to Value for customers following delivery of new capabilities (measured by level of consumption 60 days following go-live milestone)
- Time to Deliver new capabilities for customers in your portfolio
- Rigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables
Our Team’s Favorite Perks and Benefits
- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.
- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement.
- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.
- 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Analyst, Technical Customer Manager - Healthcare
Why We Have This Role
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.
How You'll Find Success
You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to deliver complex programs within our specific Industry Verticals and Region, ensuring your customers deepen and broaden their usage of the platform. By influencing customers to shape their feedback programs and being resourceful when facing challenges, you will drive leading indicators of success, value realization, and Net ARR growth.
How You’ll Grow
- Master advanced technical implementation: You will develop deep, hands-on expertise in the Qualtrics platform, evolving into a trusted technology advisor who leads medium and large-scale enterprise software implementations.
- Elevate your executive influence and consulting skills: You will build strong relationships with senior customer program owners and decision-makers, honing your ability to shape strategic feedback programs and guide large, complex organizations through business transformations.
- Develop commercial and portfolio leadership: By proactively monitoring account health and defining expansion strategies, you will move beyond standard project execution to directly drive portfolio performance, value realization, and account growth.
- Expand your cross-functional and industry footprint: You will act as the critical bridge collaborating internally with project managers, engineering, account executive and product teams, while deepening your specialized knowledge of significant industry shifts taking place in experience management.
Things You'll Do
- Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
- Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
- Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
- Strategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution
- Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
- Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health
What We're Looking For On Your Resume
The ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology.
- 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience. Collaborating with project managers, consultants, architects and product teams to support delivery of specific outcomes
- Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate understanding and produce high quality customer facing documentation
- Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers
- Industry Experience: Good understanding of significant industry shifts taking place in experience management in one or more specific industries.
- Entrepreneurial spirit: High tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
- Education: Bachelor’s degree in science, technology, engineering, or business-related field.
- Willingness to Travel: Able to travel up to 25% to engage with clients and teams.
What You Should Know About This Team
Key Responsibilities
Help Customers Grow
- Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio
- Define and execute your strategy for retaining, maturing and expanding customer accounts; including assessing customer usage and implementing new capabilities to enhance their programs
- Develop success plans aligned with customer business goals and technology roadmaps
- Monitor customer health, platform utilisation and adoption metrics to identify opportunities for increased value
- Contribute to a culture of accountability, collaboration and continuous improvement to drive high quality customer outcomes
Provide Technical & Execution Expertise
- Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realisation
- Utilize experience and best practices in order to understand the customer and communicate effectively how the Qualtrics platform will support the delivery of value driving outcomes and enhance their program
- Lead specific project implementations for new customers to your portfolio and existing customers; including cross functional / cross team project teams consisting of Technical Services Consultants and XM Advisors, with the objective to deliver on project goals and objectives
- Conduct regular risk planning, monitoring, mitigation and reporting to stakeholders both during project delivery and account lifecycle
Demonstrate Operational Rigor
- Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management
- Ensure all project and account documentation and artefacts are developed, maintained
- Stay current with product and strategic customer journey enhancements
Key Success Measures
For customer accounts within your portfolio over a 12 month period:
Customer Value
- Net ARR
- Customer adoption and maturity of customer account
- Customer satisfaction and advocacy
Successful Execution
- Billable Utilization attainment
- Time to Value for customers following delivery of new capabilities (measured by level of consumption 60 days following go-live milestone)
- Time to Deliver new capabilities for customers in your portfolio
- Rigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables
Our Team’s Favorite Perks and Benefits
- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.
- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement.
- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.
- 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future.
Healthcare Customer Service Representative Jobs by Experience Level
See All 90 Healthcare Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsHealthcare Customer Service Representative Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in healthcare customer service representative jobs.
- One or more years of customer service experience in a healthcare or insurance setting
- Working knowledge of medical terminology, billing codes, or insurance claims processes
- Proficiency with electronic health record systems or customer relationship management platforms
- HIPAA compliance awareness and demonstrated ability to handle protected health information
- Strong verbal and written communication skills with high accuracy in data entry
- High school diploma or equivalent required, with associate or bachelor's degree preferred by many employers
Tips for Your Healthcare Customer Service Representative Job Search
Tailor your resume to payer type
Hiring managers at insurance carriers, hospital networks, and pharmacy benefit managers look for different vocabulary. Mirror the payer type's language in your resume, using terms like 'member services' for insurers or 'patient access' for hospital systems.
Highlight HIPAA compliance experience explicitly
Many applicants omit HIPAA from their resume, assuming it's implied. List it directly under skills or in a job bullet, since healthcare customer service postings screen for it at the application review stage before interviews begin.
Apply early to roles that fit
Migrate Mate lists healthcare customer service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show metrics around call resolution and accuracy
Quantify your impact with figures you actually have on hand, such as average handle time, first-call resolution rate, or claim error rates you reduced. Healthcare employers weigh accuracy metrics heavily alongside interpersonal skills.
Prepare for scenario questions on difficult patients
Interviewers in this field routinely ask how you handle a confused or upset patient who disputes a bill or denial. Practice a structured response that addresses de-escalation, the specific resolution steps you took, and the outcome you reached.
Negotiate schedule flexibility, not just pay
Many healthcare customer service roles run extended hours or weekend shifts. During the offer stage, clarify shift rotation frequency and ask whether scheduling preferences are accommodated after a probationary period, since this affects long-term fit significantly.
Healthcare Customer Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most healthcare customer service representatives?
The most active employers for healthcare customer service representatives right now are Continuum Global Solutions, Qualtrics, and AdaptHealth, and the most openings are in Florida, Illinois, and Tennessee, based on current listings on Migrate Mate as of November 2026. Volume shifts frequently as open enrollment cycles and staffing needs change across payers and health systems.
How many healthcare customer service representative jobs are remote?
About 68% of healthcare customer service representative openings are fully remote or hybrid as of November 2026, with availability varying by employer size and role type. Member services and insurance claims support positions tend to have the highest share of remote options, while roles tied to on-site patient intake or bedside billing support are typically in-person.
How do you become a healthcare customer service representative?
Start by building general customer service experience in any phone- or chat-based role, then pursue a healthcare-specific position to gain exposure to insurance terminology and billing systems. Familiarize yourself with HIPAA requirements through free online training. Many employers also value a certified medical administrative assistant credential, which signals readiness for the documentation and compliance aspects of the role.
Can you get hired as a healthcare customer service representative with no experience?
Yes, entry-level openings exist, particularly at insurance call centers and large hospital systems that run structured training programs. Candidates with retail or hospitality customer service backgrounds often qualify by emphasizing de-escalation skills, attention to detail, and comfort learning new software. Completing a short medical terminology course before applying strengthens your resume noticeably against other entry-level applicants.
What does the healthcare customer service representative interview process look like?
Most processes include an initial phone screen focused on availability and basic customer service background, followed by one or two video or in-person interviews with a hiring manager or team lead. Expect scenario-based questions around handling insurance denials, upset patients, or data entry errors. Some employers add a brief typing or software navigation assessment before extending an offer.
Where can I find and apply to healthcare customer service representative jobs?
You can find and apply to healthcare customer service representative jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience, location preference, and schedule, then apply directly to each one that fits.
See All 90 Healthcare Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs