Help Desk Assistant Internships
Help desk assistant internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working help desk professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated across Technology & Software, with IMMI, Nsight, and Trimble among the employers posting roles now.
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IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
Help Desk Assistant Internship Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Tips for Your Help Desk Assistant Internship Search
Apply earlier than the posting suggests
Large employers fill summer help desk assistant internship cohorts the fall before the start date, so waiting until spring means competing for whatever is left. Smaller companies and co-op programs post closer to their actual start dates, which means new roles appear throughout the year. Check listings consistently rather than in one seasonal push.
Build a troubleshooting portfolio before you apply
Hiring teams for help desk assistant interns want something concrete to assess. Document two or three self-initiated projects, a home lab setup, a ticketing workflow you configured, or a step-by-step resolution writeup, with the tools used and a link to the work. Projects replace work history at the intern level and give recruiters a reason to follow up.
Combine campus recruiting with direct applications
Campus career fairs surface structured help desk assistant programs tied specifically to your university, and recruiters there often move faster for students they meet in person. Career center staff and professors frequently know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you reach.
Practice your technical screen out loud before applying
Help desk assistant intern screens typically include scenario-based troubleshooting questions and tool-familiarity checks covering operating systems, ticketing systems, and basic networking. Practice walking through your reasoning out loud, not just arriving at the answer, because interviewers weigh how you diagnose a problem as much as whether you resolve it correctly.
Target structured IT internship programs at larger employers
Many large technology and enterprise companies run cohort-based IT internship programs designed to train people new to help desk and support roles. These programs recruit early, fill fast, and often include structured mentorship and rotation components. Identify the programs that fit your location and availability and apply in the first wave, not after the deadline approaches.
Set your work-type filter before you start
On-site roles are 67% of the help desk assistant internships listed here. Decide what you can realistically commit to before you start sorting listings so you're not spending time on roles you can't take. Filter by location and work type at the start of your search on Migrate Mate to see only the openings that actually fit your situation.
Help Desk Assistant Internships: Frequently Asked Questions
How do I get a help desk assistant internship?
Lead with coursework, personal projects, and a portfolio rather than work history, hiring teams expect limited experience at the intern level. For help desk assistant candidates, a documented troubleshooting portfolio or lab environment walkthrough gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a help desk assistant internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it for help desk assistant interns is consistent performance on real tickets and projects, available headcount on the team, and understanding when return-offer decisions are made. Position for one by treating every task seriously, but don't count on it as a given.
When should I apply for help desk assistant internships?
Earlier than most candidates expect. Large employers recruit summer help desk assistant interns the preceding fall, often closing cohorts before spring semester begins. Smaller companies and co-op programs post closer to actual start dates, so openings appear year-round. Checking listings regularly means you won't miss roles that open and fill quickly outside the traditional recruiting season.
Are help desk assistant internships paid?
Most professional help desk assistant internships in the U.S. are paid. Compensation varies by company size, industry, and location, so there's no single standard. Where an employer discloses pay, the listing will show it. Unpaid internships exist but are less common at established companies and technology-focused organizations.
What should a help desk assistant internship resume include?
Lead with projects, not work history. Include two or three documented projects that name the tools you used and show where the work can be reviewed, for help desk assistant candidates, that means a linked lab writeup, a ticketing workflow you built, or a troubleshooting case study. Add relevant coursework, keep the whole document to one page, and put the most recent project first.
Are there remote help desk assistant internships?
Yes. Remote and hybrid roles make up 33% of the help desk assistant internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from across the country, so apply early and filter by work type to see them before they close.
Can international students get help desk assistant internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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