Service Desk Technician Internships
Service desk technician internships give university students, recent graduates, and early-career switchers hands-on project experience resolving real end-user issues, mentorship from working IT technicians, and, at many employers, a path toward a full-time offer. Openings appear across Construction & Real Estate, with LBMC, RENK, and Baird among the employers posting roles now.
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At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
Service Desk Technician Internship Market
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
Tips for Your Service Desk Technician Internship Search
Apply months before the start date
Large employers, including enterprise IT departments and managed service providers, open summer intern recruiting the preceding fall. Smaller companies and co-op programs post closer to their start dates. Check listings regularly so you catch each wave as it opens rather than after the cohort is full.
Build a portfolio before you apply
Hiring teams expect limited work history at the intern level, so give them something concrete to assess. Document two or three projects, such as a home-lab build, a ticketing workflow you configured, or a network troubleshooting walkthrough, naming every tool you used and linking to any write-ups or screenshots you can share.
Work your campus network alongside direct applications
Campus career fairs surface structured IT internship programs tied directly to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you reach at the same time.
Practice your technical screen out loud
Service desk technician intern interviews typically include scenario-based technical questions, such as troubleshooting a user who can't connect to the network or walking through how you'd handle a password-reset request under a ticketing SLA. Practice answering these out loud and explaining your reasoning step by step, since interviewers weigh how you think as much as the final answer.
Target structured IT internship programs early
Larger companies in enterprise IT, managed services, and financial services run cohort or rotational internship programs built to train people new to the field. These programs recruit early and fill fast. Identify the ones that fit your location and schedule, then apply in the first wave before general applications open.
Set your work-type filter before you start
On-site roles are 17% of the service desk technician internships listed here. Decide what you can realistically commit to before you search, then filter by location and work type so you're not sorting through roles you can't take. On Migrate Mate, the work-type filter applies instantly so you see only the format that fits.
Service Desk Technician Internships: Frequently Asked Questions
How do I get a service desk technician internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. Build a documented portfolio of troubleshooting labs, home-lab setups, or ticketing system walkthroughs that give recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a service desk technician internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it is consistent performance on real tickets, positive team relationships, and available headcount when your internship ends. Position yourself by treating every escalation and project as a showcase of your work, without counting on the offer materializing.
When should I apply for service desk technician internships?
Earlier than most candidates expect. Large employers, including enterprise IT departments and managed service providers, recruit summer interns the preceding fall. Smaller companies and co-op programs post closer to start dates, so openings appear year-round. Checking listings regularly means you won't miss a cohort that fills before it gets widely shared.
Are service desk technician internships paid?
Most professional service desk technician internships in the United States are paid. Compensation varies by company size, industry, and location. Where an employer discloses pay, the listing will show it, so you can compare opportunities as you apply without having to ask upfront.
What should a service desk technician internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that name the tools you used, such as ticketing platforms, remote desktop tools, or network diagnostic utilities, and link to any write-ups or lab documentation where the recruiter can review your work. Add relevant coursework, keep it to one page, and list any help-desk or IT-adjacent certifications you hold or are pursuing.
Are there remote service desk technician internships?
Yes. Remote and hybrid roles make up 83% of the service desk technician internship listings here, with the rest on-site. Remote cohorts fill fast, so apply early and filter by work type to see them before they close.
Can international students get service desk technician internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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