Entry Level Help Desk Representative Jobs
New grad help desk representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a CompTIA A+ certification or internship at a school IT department can carry more weight than a long resume. Most openings are on-site roles across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, UFP Technologies, and ICL hiring at this level now.
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Showing 5 of 17+ Entry Level Help Desk Representative jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
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Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
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Follow established procedures to resolve common IT support requests.
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Provision and prepare IT equipment for staff.
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Maintain IT records, including asset management.
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Perform standard Active Directory management tasks.
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Assist with the development of and adherence to IT policies and procedures.
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Participate in on-call after-hours rotation schedule.
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Work with users to elicit the objectives behind their request and provide great customer service.
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Maintain a clean and well-organized work environment.
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Stay current with technology trends and continuously develop technical skills.
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Work on tasks and projects as assigned by supervisor.
Experience:
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Provide exceptional customer service.
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Using Microsoft Windows and Office.
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Performing basic hardware and software installation and troubleshooting.
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Collaborating with a team.
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Utilizing strong written and verbal communications.
QUALIFICATIONS
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CompTIA A+, Network + or other technical trade certification.
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Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Representative Jobs: Frequently Asked Questions
How do I get an entry level help desk representative job?
Start by earning a foundational certification like CompTIA A+ or Google IT Support Professional, which many hiring managers treat as a substitute for years of experience. Highlight any hands-on exposure, whether from a school IT lab, volunteer tech support, or a short internship. Tailor your resume to show troubleshooting skills, patience with end users, and familiarity with ticketing systems like ServiceNow or Zendesk.
Which companies hire entry level help desk representatives?
Companies hiring entry level help desk representatives right now include Software Technology, UFP Technologies, and ICL, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of employers, including managed service providers, healthcare systems, government contractors, and large enterprises building out their IT support teams.
Are there remote entry level help desk representative jobs?
Yes, though on-site roles remain common at this stage. About 25% of entry level help desk representative openings are remote or hybrid as of November 2026, reflecting steady demand from employers who staff distributed support desks. Remote roles at this level often require a quiet workspace, a reliable internet connection, and comfort supporting users over phone or chat.
Are these new grad help desk representative jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome candidates with little or no professional experience. A new grad-friendly posting typically lists zero to two years of experience as sufficient, accepts internship or academic IT work in place of full-time history, and values a portfolio of personal projects or certifications over a long resume. Recent graduates entering IT support fit squarely in this category.
Which industries hire the most entry level help desk representatives?
Entry Level help desk representative roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they maintain large internal user bases, run compliance-sensitive systems, or operate managed service models that depend on a steady pipeline of junior support staff.