Help Desk Technician Internships
Help desk technician internships give university students, recent graduates, and early-career switchers hands-on project experience supporting real users, mentorship from working technicians, and, at many employers, a path toward a full-time offer. Technology & Software lead in internship volume, with IMMI, Nsight, and Trimble among the employers posting roles now.
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IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
Help Desk Technician Internship Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Tips for Your Help Desk Technician Internship Search
Apply earlier than you think you need to
Large employers close summer cohorts the preceding fall, often before spring semester starts. Smaller companies and co-op programs post closer to their start dates, so roles appear year-round. Start your search at the beginning of each semester rather than waiting until the season you want to work.
Build a portfolio before you send a single application
Hiring teams for help desk technician interns expect limited work history, so a documented home lab, a ticketing workflow you configured, or a troubleshooting case study with screenshots and tools listed gives recruiters something to evaluate that a blank resume cannot. Complete at least two projects before you apply.
Work your campus network and apply directly at the same time
Campus career fairs surface structured programs tied to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside that campus activity widens the pool you reach and reduces the risk of relying on a single channel.
Practice your technical screen out loud before interviews
Help desk technician intern interviews typically include a troubleshooting scenario or a walkthrough of how you would diagnose a common support issue. Practice narrating your reasoning aloud, not just arriving at an answer, because interviewers weigh how you think through a problem as much as whether you get it right.
Target structured internship programs at larger employers first
Many large technology and enterprise companies run formal IT support or help desk cohort programs designed to train people new to the field. These programs recruit early, fill fast, and offer mentorship and rotation opportunities that ad-hoc internships often don't. Identify the programs that fit your background and get applications in during the first wave.
Set your work-type filter before you start searching
On-site roles are 67% of the help desk technician internships listed here. Decide what you can commit to before you search, then filter by location and work type so you're not sorting through roles you can't take. Migrate Mate's work-type filter lets you narrow the feed to remote, hybrid, or on-site in one step.
Help Desk Technician Internships: Frequently Asked Questions
How do I get a help desk technician internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. A documented home lab, ticketing system walkthrough, or troubleshooting portfolio gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a help desk technician internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it is consistent performance on real support tickets, team headcount at the end of the internship, and how early you signal interest in returning. Position yourself by delivering well on assigned work without treating the offer as a certainty.
When should I apply for help desk technician internships?
Earlier than most candidates expect. Large employers recruit summer interns the preceding fall, often closing cohorts before spring semester begins. Smaller companies and co-op programs post closer to their start dates, so openings appear year-round. Checking listings regularly means you catch both waves instead of missing the early ones.
Are help desk technician internships paid?
Most professional help desk technician internships in the U.S. are paid. Compensation varies by company size, industry, and location, and listings show it where the employer chooses to disclose it. Unpaid arrangements exist but are uncommon at established organizations, so filter by companies with a history of structured intern programs if compensation is a deciding factor.
What should a help desk technician internship resume include?
Lead with two or three complete, documented projects rather than work history. For help desk technician candidates, that means a home lab write-up, a ticketing workflow you built or improved, or a troubleshooting case study that shows the tools you used and the problem you solved. Add relevant coursework, keep it to one page, and link any work that lives online.
Are there remote help desk technician internships?
Yes. Remote and hybrid roles make up 33% of the help desk technician internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from across the country, so apply early once you decide remote is the right fit. Filter by work type to see them without sorting through roles you cannot take.
Can international students get help desk technician internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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