Hub Manager Jobs

General Manager – Family Entertainment Center

The Hub Trampoline Park | Council Bluffs, Iowa

Salary: $55,000 per year + monthly bonus
Job Type: Full-Time
Schedule: Approximately 40 hours per week, including Saturdays and Sundays

About The Hub

The Hub Trampoline Park is a family entertainment destination in Council Bluffs, Iowa, offering trampoline attractions, an arcade, ninja warrior activities, birthday parties, group events, and food and beverage options.

We are looking for an experienced, motivated, hands-on General Manager to take ownership of daily operations and lead our team. This is an opportunity for someone who enjoys working with people, building a strong team, improving business operations, and creating an outstanding experience for families and guests.

We are looking for a leader who takes initiative, follows through, solves problems, and doesn't wait to be told what needs to be done.

Position Summary

The General Manager is responsible for the overall daily operation and performance of The Hub. This person will oversee employees, scheduling, hiring, training, guest experience, safety, cleanliness, inventory, birthday party sales, and operational procedures.

The ideal candidate is organized, technologically comfortable, confident in making decisions, and capable of managing a team independently. We are looking for someone who takes pride in the facility, holds employees accountable, and understands that a successful business requires consistent attention to both the guest experience and the bottom line.

This is a leadership position with real responsibility and decision-making authority and the opportunity for growth.

Key Responsibilities, Leadership & Employee Management

• Recruit, interview, hire, onboard, train, coach, and terminate employees.
• Independently make employee hiring and termination decisions within company policies and approved staffing budgets.
• Lead, motivate, and hold employees accountable for performance, attendance, customer service, and job responsibilities.
• Supervise and develop the Assistant Manager and other shift leaders.
• Conduct employee evaluations and address performance concerns promptly.
• Build a positive, professional, team-oriented work environment.

Scheduling & Labor Management

• Create and publish employee schedules at least two weeks in advance.
• Manage employee availability, shift coverage, attendance, and labor costs.
• Maintain appropriate staffing levels based on business volume and operational needs.
• Monitor overtime and control labor expenses within the approved budget.

Technology & Workforce Management

The Hub uses Workforce as its primary employee management and operational platform. The General Manager is expected to become proficient in its features and use the system to its fullest potential.

Responsibilities include:

• Managing employee schedules and communication through Workforce.
• Creating daily, weekly, and monthly task lists.
• Building position-specific checklists for front desk, court monitors, concessions, party hosts, cleaning staff, and management.
• Setting up task assignments and completion requirements, including clock-out restrictions where supported by the system.
• Monitoring employee task completion and holding staff accountable.
• Reviewing and approving employee timesheets daily.
• Verifying hours, missed punches, clock-ins, clock-outs, and breaks before payroll processing.
• Using Workforce reporting and communication features to improve operational efficiency.

FEC Playbook & AI Communication Management

The Hub is implementing FEC Playbook, an integration platform with AI features designed to automate guest communication, website inquiries, and birthday party sales workflows.

The General Manager will be responsible for actively managing this system.

Responsibilities include:

• Checking the FEC Playbook dashboard multiple times throughout the day.
• Monitoring incoming website inquiries and birthday party leads.
• Reviewing AI-generated communications for accuracy and professionalism.
• Following up personally on inquiries that require additional attention.
• Ensuring potential birthday party customers receive timely communication.
• Keeping pricing, packages, promotions, and availability information accurate.
• Monitoring lead activity and booking conversions.
• Identifying opportunities to improve customer response and increase birthday party bookings.

The GM is accountable for the guest experience and sales opportunities managed through this platform. AI is a tool to improve efficiency, not a replacement for management oversight.

Daily Operations, Safety & Guest Experience

• Maintain a clean, safe, organized, and welcoming facility.
• Conduct regular facility walks and safety inspections.
• Ensure employees follow park rules, safety procedures, and applicable industry standards.
• Oversee opening and closing procedures.
• Manage guest concerns and ensure problems are handled professionally.
• Oversee birthday parties, group events, school events, and special activities.
• Monitor guest feedback and online reviews.
• Coordinate maintenance and repairs and ensure facility issues are addressed promptly.
• Ensure employees are properly trained on safety, customer service, and operational procedures.

Inventory & Financial Accountability

• Oversee inventory counts, ordering, and purchasing of operating supplies.
• Monitor concessions inventory, party supplies, socks, wristbands, cleaning products, and other supplies.
• Control waste and identify opportunities to reduce operating expenses.
• Monitor sales, memberships, birthday party bookings, labor costs, and other business performance indicators.
• Handle or oversee cash reconciliation, register balancing, and deposit procedures.
• Provide regular operating reports and updates to the owner.

Schedule Requirements

This is a full-time position averaging approximately 40 hours per week.

Working both Saturday and Sunday is a required part of this position. Weekday shifts will be arranged around operational needs. The General Manager must be present during busy business periods, weekends, and special events.

This is a hands-on management position. The GM is expected to be visible, engaged, and actively involved in daily operations.

Qualifications & Skills

The ideal candidate will have:

• Previous management or leadership experience.
• Experience supervising, hiring, and developing employees.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Strong customer service and conflict-resolution skills.
• Comfort using technology, scheduling software, reporting tools, and digital management platforms.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong judgment and the confidence to make independent decisions.
• A proactive mindset and a strong sense of accountability.
• The ability to lead by example and maintain a positive team culture.

Experience in family entertainment centers, trampoline parks, recreation, hospitality, retail, restaurants, or other customer-facing businesses is preferred.

Experience with Workforce or FEC Playbook is not required. The ability and willingness to learn and fully utilize these platforms is essential.

What We Are Looking For

We want someone who:

• Takes ownership rather than waiting for direction.
• Notices problems and takes action to solve them.
• Holds employees accountable while treating them fairly.
• Understands the importance of cleanliness, safety, and customer experience.
• Is comfortable making decisions and managing people independently.
• Uses technology to stay organized and improve business operations.
• Understands that birthday parties, guest inquiries, memberships, and repeat customers are important to business success.
• Communicates effectively with ownership and follows through on commitments.

Our goal is to hire a General Manager who can confidently run the day-to-day operation, develop a strong team, and consistently deliver results.

Compensation

• Annual salary: $55,000.
• Full-time position, approximately 40 hours per week.
• Opportunity to take ownership of a well-established family entertainment business.

How to Apply

If you are a strong leader who enjoys managing people, improving operations, and creating great customer experiences, we would love to hear from you.

Please submit your resume and tell us about your management experience and why you would be a great fit to lead The Hub Trampoline Park.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Application Question(s):

• What customer service experience do you have? Please be specific.
• Please describe your team management experience. How many people have you managed? What did your daily tasks look like when managing your team? What were your goals on a monthly basis when managing your team?
• Have you been to The Hub?
• What do you think you could bring to The Hub team and other managers? The more information the better!
• This position is mandatory weekends- your days off will be weekdays. Our current hours of operation are: Tuesday, Wednesday, Thursday Noon to 8pm. Friday noon to 10pm, Saturday 10am to 10pm and Sunday 10am to 9pm. We are closed on Mondays. Are you available to work evenings and weekends?

Ability to Commute:

• Council Bluffs, IA 51503 (Required)

Work Location: In person