Mid Level Human Resources Project Manager Jobs

Location: San Mateo, CA (Hybrid, 2–3 days per week in office)
Employment Type: Full-time
Reports to: CEO
Compensation: $120,000–$150,000 base salary, depending on experience

ABOUT CHARTMETRIC

Chartmetric is one of the music industry's leading data analytics platforms, trusted by more than 8,000 customers, including major record labels, management firms, and music professionals around the world. Over the past decade, we've built a global data platform spanning streaming, social media, radio, playlists, charts, and audiences. Today, we generate more than $12M in annual recurring revenue, operate profitably, and have a lean, globally distributed team of approximately 38 people across the U.S. and Korea. We're now entering a new chapter. Alongside our core analytics platform, we're building AI-native products like Chartmetric Flow and expanding our capabilities into new markets. As our business evolves, so must our organization. We're looking for a People Operations Manager who can help us build a stronger, more effective, and more people-focused company.

ABOUT THE ROLE

We're looking for a proactive, highly organized, and people-oriented People Operations Manager to take full ownership of Chartmetric's HR function. This is not a traditional HR administrative role. We're seeking someone who can think strategically, execute independently, and proactively identify opportunities to improve how our organization operates. You'll work directly with the CEO and leadership team to build scalable people processes, support managers, strengthen employee engagement, and ensure that our employees have a positive and productive experience. At the same time, we're a relatively small company, so this is a hands-on role. You'll be responsible for everything from payroll coordination and benefits administration to employee relations, performance management, and organizational development.

We need someone who doesn't wait to be told what to do, but takes ownership, identifies problems, and drives solutions.

WHAT YOU'LL DO

1. People Operations & HR Administration
2. Own day-to-day HR operations across our U.S. and Korean teams.
3. Coordinate payroll, employee benefits, PTO, onboarding, offboarding, and employee records.
4. Manage relationships with our PEO, payroll providers, benefits brokers, and external HR and legal advisors.
5. Ensure HR policies and practices comply with applicable employment laws, working with local experts where necessary.
6. Maintain accurate employee records, HR systems, and documentation.

7. Improve and automate HR workflows to reduce administrative overhead.

8. Employee Relations & Engagement

9. Serve as a trusted point of contact for employees regarding workplace concerns, questions, and feedback.
10. Proactively identify organizational challenges and recommend practical solutions.
11. Help build a culture of transparency, trust, accountability, and mutual respect.
12. Develop and manage employee engagement surveys, feedback channels, and recognition initiatives.
13. Address sensitive employee relations matters with discretion, empathy, and sound judgment.

14. Help leadership understand employee sentiment and translate feedback into meaningful improvements.

15. Performance Management & Manager Coaching

16. Design and manage structured performance review processes.
17. Coach managers on delivering feedback, setting expectations, and managing team performance.
18. Support performance improvement plans and difficult employee conversations.
19. Help develop consistent approaches to promotions, compensation reviews, and career development.

20. Work with leadership to identify organizational and management challenges before they become larger problems.

21. Talent Acquisition & Development

22. Own and coordinate the end-to-end hiring process, working closely with hiring managers.
23. Improve interview processes, candidate evaluation, offer management, and onboarding.
24. Help define clear job levels, career paths, and growth opportunities.
25. Support succession planning and internal leadership development.

26. Build an onboarding experience that helps new employees become productive and connected quickly.

27. Organizational Development & Strategic HR

28. Partner directly with the CEO and executive team on organizational planning and people-related decisions.
29. Identify gaps in our organizational structure, management processes, and internal communication.
30. Establish and track key people metrics, including retention, engagement, turnover, and hiring effectiveness.
31. Develop HR policies and processes appropriate for a growing, internationally distributed technology company.
32. Lead people-related projects independently, from identifying the problem to implementing a solution and measuring results.

WHAT WE'RE LOOKING FOR

Required Qualifications

- 5+ years of progressive HR or People Operations experience, including substantial ownership of HR programs or functions.
- Experience working at a startup or growing technology company, ideally with 30–150 employees.
- Strong knowledge of U.S. HR practices and employment regulations, particularly California.
- Demonstrated experience handling employee relations issues, performance management, and manager coaching.
- Hands-on experience with HRIS, payroll, benefits administration, and employee lifecycle management.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities independently.
- Strong interpersonal and communication skills, with the ability to build trust at every level of the organization.
- Comfortable working directly with senior leadership and providing candid, constructive feedback.

Preferred Qualifications

- Experience as the primary HR or People Operations professional at a small or midsize company.
- Experience supporting international or distributed teams.
- Familiarity with Korean business culture or working with teams in Asia.
- Experience implementing or improving HR systems, processes, and automation.
- Experience supporting engineering, product, and other technical teams.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification is a plus, but not required.

WHAT WILL MAKE YOU SUCCESSFUL

We're particularly interested in five qualities:

1. Ownership

   You take initiative without waiting for instructions. You see problems, propose solutions, and take responsibility for outcomes.

2. Execution

   You get things done thoroughly, accurately, and on time. You're exceptionally reliable and follow through on commitments.

3. Employee Relations

   You genuinely care about people and can build trust across different personalities, backgrounds, and teams. You balance empathy with fairness and sound business judgment.

4. Manager Coaching

   You can help managers become better leaders. You're comfortable having difficult conversations and challenging decisions when necessary, including those made by senior leadership.

5. Hands-on Mentality

   You're just as comfortable handling payroll questions or onboarding paperwork as you are discussing organizational strategy with the CEO. No task is beneath you.

WHY JOIN CHARTMETRIC?

Build and own the People function. You'll have the opportunity to shape how a successful, profitable technology company manages and develops its people.

Work directly with leadership. You'll partner closely with the CEO and executive team, with meaningful input into organizational decisions.

Make a visible impact. With approximately 38 employees, your work will directly influence the employee experience, company culture, and organizational effectiveness.

Help shape our next chapter. As Chartmetric expands into AI-native products and new industries, you'll play an important role in building the organization that supports that growth. We're looking for someone who believes that great companies are built not only through great products, but also through great teams, thoughtful leadership, and strong organizational practices.