Entry Level Human Resources Service Delivery Associate Jobs

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Sr. Ops Project Consultant II is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions. May be responsible for managing, training and developing associates on the team.

This role sits within the Transformation, Initiatives, and Process Office (TIPO) and supports lines of business across SSFO. The Sr. Ops Project Consultant is responsible for identifying, applying and scaling digital solutions that improve the client experience, operational efficiency and controls.

The ideal candidate is a strategic thinker who takes initiative and is comfortable moving between strategy, portfolio management and hands-on execution. This individual will identify opportunities and gaps, design practical solutions, and drive change through implementation and adoption. They will partner closely with business, operations, technology and risk partners.

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement and transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives that may result in breakthrough cost efficiencies, quality, productivity, client experience, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsibilities:

• Identifies opportunities, process gaps and risks, and recommends solutions with clearly defined business value
• Designs, applies and scales digital solutions that improve efficiency, quality, controls and the client experience
• Owns initiatives from start to finish, from discovery and solution design through implementation and adoption
• Manages a portfolio of initiatives, including priorities, dependencies, risks, status and benefits
• Partners with business, operations, technology, risk and compliance stakeholders to resolve business challenges
• Uses analytics and critical thinking to turn complex problems into structured, actionable solutions
• Develops change management deliverables, such as project charters, process maps, RACI, risk assessments and control plans
• Prepares and presents clear, concise updates and recommendations for senior leaders
• Promotes continuous improvement and sustainable adoption of solutions

Required Qualifications

• Strong background in strategic initiatives, process design, and project or portfolio management
• Demonstrated ability to take initiative and work with minimal direction
• Demonstrated success driving change in a matrix organization
• Proficient in problem analysis and solution design
• Strong analytical, critical thinking, and problem-solving skills
• Strong written communication and presentation skills
• Good business judgment for risk/reward trade-offs
• Executive presence and the ability to lead meetings, including meetings with executive participants
• Ability to influence senior leaders and stakeholders without direct authority
• Ability to manage multiple initiatives and competing priorities

Desired Qualifications

• 5+ years of process design, strategic initiatives, or project/portfolio management experience
• Experience delivering digital transformation, workflow automation, or client experience initiatives
• Experience applying digital, automation or AI solutions in an operations environment
• Experience in operations or servicing environments
• Experience with issues management, controls design, or audit remediation
• Change management or process improvement certification (for example, Lean/Six Sigma, PMP, Prosci)

Skills:

• Strategic Thinking
• Change Management
• Process Design
• Program Management
• Portfolio Management
• Business Process Analysis
• Continuous Improvement
• Process Simplification
• Critical Thinking
• Decision Making
• Stakeholder Management
• Process Performance Measurement
• Reporting
• Scenario Planning and Analysis

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: