Information Technology Operations Team Lead Jobs
Information Technology Operations Team Lead jobs are open across enterprise technology, healthcare, financial services, and government contracting, at every level from mid-level team lead to senior manager, with specializations in IT service management, infrastructure operations, and incident response. See the openings below and apply to the ones that match your experience.
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Overview:
This position is budgeted for $6,250.00 per month and is non-negotiable.
Established in 1943, the mission of the SDSU Research Foundation (SDSURF) is to support the research objectives of San Diego State University by helping faculty and staff find, obtain, and administer funding for their research and sponsored programs. SDSU achieved its strategic plan goal of becoming an R1, premier public research university in early 2025 furthering discoveries, interventions, and solutions that improve communities and change the world. SDSURF provides the full life cycle of grants services to faculty and staff to further their important work.
Our vision is to foster a culture of creativity and collaboration with integrity and respect for individuals that results in the delivery of superior service to support the university’s strategic aspirations.
Our core values:
Service: We are a service organization that strives to provide superior support to the university community to achieve SDSU’s goals; we are committed to being professionally competent by setting high standards and working hard to achieve results; and we continually seek to improve our skills and capabilities by valuing education and professional development.
Collaboration: We seek to actively engage with our stakeholders and employees to identify issues and design solutions, build strong relationships grounded in trust, openness, and inclusion and achieve the best results by taking pride in the accomplishments of our colleagues.
Innovation: We work towards inspired solutions to improve and adapt to emerging opportunities and challenges, creative ways to streamline and enhance our delivery of services through resourceful and proactive problem solving and strategic use of technology and reduction of obstacles.
Respect: We promote a culture where every individual is valued and treated with dignity, we honor open-mindedness toward different viewpoints and ideas and have a genuine appreciation for varied backgrounds, experiences, and ways of thinking.
Integrity: We are committed to act with the highest ethical standards, with honesty, integrity, and transparency, provide consistent and accurate information and value and respect all individuals.
The South Bay Latino Research Center (SBLRC) promotes and advances research to improve cardiovascular disease outcomes among low-income Hispanic/Latino communities in the San Diego border region. As San Diego State University’s (SDSU) community-based clinical research field site, the SBLRC conducts a wide range of research activities.
The Center primarily focuses on epidemiologic, behavioral, and genetic research to improve the prevention, treatment, and overall care provided to Hispanic/Latino populations at risk for cardiovascular disease (CVD).
This position supports the SBLRC’s technology infrastructure. The SBLRC network includes local area network servers, shared printers, and communications equipment. The network hosts sensitive research data from projects funded by the National Institutes of Health (NIH), the American Heart Association, and other grant and contract sponsors.
Under the general supervision of the SBLRC Project Director and the SDSU IT Division, this position is responsible for ensuring compliance with federal and university information security policies and guidelines. Core responsibilities include maintaining systems security and control, as well as the planning, implementation, management, and analysis of the SBLRC Network System. The position also provides IT technical support, system maintenance, integration, and configuration, as well as user support and training.
Responsibilities:
The position is responsible for but not limited to:
Systems Administration (15%)
- Administer, maintain, and support servers, workstations, operating systems, applications, and related technology infrastructure.
- Monitor and maintain system reliability, security, access, data storage, backup, and recovery.
- Troubleshoot and resolve system, software, hardware, network, and infrastructure issues in coordination with the SDSU IT Division and other technology partners.
- Support and enhance the technology infrastructure needed to meet the research, instructional, administrative, and operational needs of the SBLRC.
Technical Support (45%)
- Provide technical support to users by diagnosing and resolving hardware, software, connectivity, audiovisual, and related technology issues.
- Install, configure, maintain, test, and repair computers, peripherals, audiovisual equipment, teleconferencing systems, and other technology used by the SBLRC.
- Perform preventative maintenance and monitor equipment and systems to support reliable operation.
- Manage technology equipment and related records, including inventory, repairs, licensing, service requests, and work orders.
- Coordinate technical services and vendor-supported repairs with SDSU IT Division, service providers, and other technology partners.
- Configure, troubleshoot, and connect clinical equipment and work with vendors to help with setup and updating.
Information Security (25%)
- Monitor and maintain the security of the Center’s systems, data, and technology environment.
- Identify security risks and vulnerabilities and coordinate remediation efforts.
- Maintain security, disaster recovery, business continuity, and related plans and procedures based on NIST and University requirements.
- Coordinate security assessments, audits, and incident response with Center leadership and SDSU IT.
- Monitor security trends and recommend improvements to strengthen the Center’s security practices.
Systems Evaluation (10%)
- Evaluate user needs, system performance, and new technologies to recommend effective solutions.
- Assess system performance, capacity, and compatibility with existing infrastructure.
- Analyze requirements for data processing, cabling, software, and system expansion.
- Evaluate software and hardware features and coordinate implementation of network development activities.
- Serve as the technical liaison with system and product vendors.
Other Duties (5%)
- Participate in research team meetings, data management groups, and related conference calls.
- Attend university and NIH required training to stay current on security threats, best practices, and developments relevant to the SBLRC network.
Qualifications
Knowledge and Abilities:
- Strong knowledge of information security policies and regulations, including SDSU requirements, FISMA, HIPAA, NIST standards, risk assessments, and security certification/accreditation processes.
- Proficiency in network and systems administration, including Windows Server, Azure virtual machines, Active Directory, file sharing, backups, SANs, DHCP, DNS, and related security software (e.g., Microsoft Defender).
- Skilled in installing, configuring, testing, and maintaining hardware, software, and network systems; troubleshooting and resolving issues with PCs, printers, and related equipment.
- Familiarity with productivity tools such as Microsoft 365, Gmail, Google Docs, and Adobe Suite.
- Ability to apply project management principles to IT and security initiatives, delivering prompt, efficient, and customer-focused service.
- Strong analytical, problem-solving, and judgment skills with the ability to adapt to changing priorities and work effectively under pressure.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences and foster positive, collaborative relationships.
- Self-motivated, organized, and able to work independently with minimal supervision; flexible and responsive to high-priority issues, including after-hours support and travel between research sites as needed.
- Demonstrated cultural sensitivity, diplomacy, tact, and professionalism when interacting with faculty, staff, students, and community partners.
Education & Experience:
- Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study, or a combination of education and relevant technical experience.
- Two years of progressively responsible work experience.
Preferred Qualifications & Special Skills:
- Experience managing Information Systems Security Plans (ISSP), NIST 800-171, and Federal Informational Systems Management (FISMA) requirements.
- Experience with Microsoft Azure, Intune, Defender, and Entra ID.
ADDITIONAL APPLICANT INFORMATION:
- Candidate must reside in California and live within a commutable distance from SDSU at time of hire.
- Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).
San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law.
Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support.
SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further, the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
SDSU Research Foundation makes all employment decisions including, but not limited to, applicant screening, hiring, promotion, demotion, compensation, benefits, disciplinary actions, and terminations on the basis of merit.
Overview:
This position is budgeted for $6,250.00 per month and is non-negotiable.
Established in 1943, the mission of the SDSU Research Foundation (SDSURF) is to support the research objectives of San Diego State University by helping faculty and staff find, obtain, and administer funding for their research and sponsored programs. SDSU achieved its strategic plan goal of becoming an R1, premier public research university in early 2025 furthering discoveries, interventions, and solutions that improve communities and change the world. SDSURF provides the full life cycle of grants services to faculty and staff to further their important work.
Our vision is to foster a culture of creativity and collaboration with integrity and respect for individuals that results in the delivery of superior service to support the university’s strategic aspirations.
Our core values:
Service: We are a service organization that strives to provide superior support to the university community to achieve SDSU’s goals; we are committed to being professionally competent by setting high standards and working hard to achieve results; and we continually seek to improve our skills and capabilities by valuing education and professional development.
Collaboration: We seek to actively engage with our stakeholders and employees to identify issues and design solutions, build strong relationships grounded in trust, openness, and inclusion and achieve the best results by taking pride in the accomplishments of our colleagues.
Innovation: We work towards inspired solutions to improve and adapt to emerging opportunities and challenges, creative ways to streamline and enhance our delivery of services through resourceful and proactive problem solving and strategic use of technology and reduction of obstacles.
Respect: We promote a culture where every individual is valued and treated with dignity, we honor open-mindedness toward different viewpoints and ideas and have a genuine appreciation for varied backgrounds, experiences, and ways of thinking.
Integrity: We are committed to act with the highest ethical standards, with honesty, integrity, and transparency, provide consistent and accurate information and value and respect all individuals.
The South Bay Latino Research Center (SBLRC) promotes and advances research to improve cardiovascular disease outcomes among low-income Hispanic/Latino communities in the San Diego border region. As San Diego State University’s (SDSU) community-based clinical research field site, the SBLRC conducts a wide range of research activities.
The Center primarily focuses on epidemiologic, behavioral, and genetic research to improve the prevention, treatment, and overall care provided to Hispanic/Latino populations at risk for cardiovascular disease (CVD).
This position supports the SBLRC’s technology infrastructure. The SBLRC network includes local area network servers, shared printers, and communications equipment. The network hosts sensitive research data from projects funded by the National Institutes of Health (NIH), the American Heart Association, and other grant and contract sponsors.
Under the general supervision of the SBLRC Project Director and the SDSU IT Division, this position is responsible for ensuring compliance with federal and university information security policies and guidelines. Core responsibilities include maintaining systems security and control, as well as the planning, implementation, management, and analysis of the SBLRC Network System. The position also provides IT technical support, system maintenance, integration, and configuration, as well as user support and training.
Responsibilities:
The position is responsible for but not limited to:
Systems Administration (15%)
- Administer, maintain, and support servers, workstations, operating systems, applications, and related technology infrastructure.
- Monitor and maintain system reliability, security, access, data storage, backup, and recovery.
- Troubleshoot and resolve system, software, hardware, network, and infrastructure issues in coordination with the SDSU IT Division and other technology partners.
- Support and enhance the technology infrastructure needed to meet the research, instructional, administrative, and operational needs of the SBLRC.
Technical Support (45%)
- Provide technical support to users by diagnosing and resolving hardware, software, connectivity, audiovisual, and related technology issues.
- Install, configure, maintain, test, and repair computers, peripherals, audiovisual equipment, teleconferencing systems, and other technology used by the SBLRC.
- Perform preventative maintenance and monitor equipment and systems to support reliable operation.
- Manage technology equipment and related records, including inventory, repairs, licensing, service requests, and work orders.
- Coordinate technical services and vendor-supported repairs with SDSU IT Division, service providers, and other technology partners.
- Configure, troubleshoot, and connect clinical equipment and work with vendors to help with setup and updating.
Information Security (25%)
- Monitor and maintain the security of the Center’s systems, data, and technology environment.
- Identify security risks and vulnerabilities and coordinate remediation efforts.
- Maintain security, disaster recovery, business continuity, and related plans and procedures based on NIST and University requirements.
- Coordinate security assessments, audits, and incident response with Center leadership and SDSU IT.
- Monitor security trends and recommend improvements to strengthen the Center’s security practices.
Systems Evaluation (10%)
- Evaluate user needs, system performance, and new technologies to recommend effective solutions.
- Assess system performance, capacity, and compatibility with existing infrastructure.
- Analyze requirements for data processing, cabling, software, and system expansion.
- Evaluate software and hardware features and coordinate implementation of network development activities.
- Serve as the technical liaison with system and product vendors.
Other Duties (5%)
- Participate in research team meetings, data management groups, and related conference calls.
- Attend university and NIH required training to stay current on security threats, best practices, and developments relevant to the SBLRC network.
Qualifications
Knowledge and Abilities:
- Strong knowledge of information security policies and regulations, including SDSU requirements, FISMA, HIPAA, NIST standards, risk assessments, and security certification/accreditation processes.
- Proficiency in network and systems administration, including Windows Server, Azure virtual machines, Active Directory, file sharing, backups, SANs, DHCP, DNS, and related security software (e.g., Microsoft Defender).
- Skilled in installing, configuring, testing, and maintaining hardware, software, and network systems; troubleshooting and resolving issues with PCs, printers, and related equipment.
- Familiarity with productivity tools such as Microsoft 365, Gmail, Google Docs, and Adobe Suite.
- Ability to apply project management principles to IT and security initiatives, delivering prompt, efficient, and customer-focused service.
- Strong analytical, problem-solving, and judgment skills with the ability to adapt to changing priorities and work effectively under pressure.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences and foster positive, collaborative relationships.
- Self-motivated, organized, and able to work independently with minimal supervision; flexible and responsive to high-priority issues, including after-hours support and travel between research sites as needed.
- Demonstrated cultural sensitivity, diplomacy, tact, and professionalism when interacting with faculty, staff, students, and community partners.
Education & Experience:
- Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study, or a combination of education and relevant technical experience.
- Two years of progressively responsible work experience.
Preferred Qualifications & Special Skills:
- Experience managing Information Systems Security Plans (ISSP), NIST 800-171, and Federal Informational Systems Management (FISMA) requirements.
- Experience with Microsoft Azure, Intune, Defender, and Entra ID.
ADDITIONAL APPLICANT INFORMATION:
- Candidate must reside in California and live within a commutable distance from SDSU at time of hire.
- Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).
San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law.
Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support.
SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further, the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
SDSU Research Foundation makes all employment decisions including, but not limited to, applicant screening, hiring, promotion, demotion, compensation, benefits, disciplinary actions, and terminations on the basis of merit.
Information Technology Operations Team Lead Jobs by Experience Level
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Find JobsInformation Technology Operations Team Lead Job Market
Who's Hiring
- Tanner Health10
- ServiceLink8
- IQVIA7
- Keiser University7
- New Jersey Courts7
Top Industries Hiring
- Education21
- Consulting & Professional Services6
- Technology & Software5
- Electronics & Hardware5
- Government & Public Sector5
What Employers Look For
The qualifications that appear most often in information technology operations team lead jobs.
- Five or more years of IT operations or infrastructure experience with at least two years in a lead role
- Proficiency with ITSM platforms such as ServiceNow or Jira Service Management for ticket and change management
- ITIL Foundation certification or demonstrable knowledge of ITIL service lifecycle processes
- Experience managing incident response, including Sev-1 escalation and post-mortem facilitation
- Familiarity with monitoring and observability tools such as Dynatrace, Datadog, or Splunk
- Bachelor's degree in information technology, computer science, or a related field, or equivalent work experience
Tips for Your Information Technology Operations Team Lead Job Search
Tailor your resume to ITIL frameworks
Many information technology operations team lead postings screen for ITIL experience before anything else. Rewrite your bullet points to show how you applied change management, incident management, or service desk governance in real deployments, not just that you hold the certification.
Highlight your on-call escalation ownership
Hiring managers want to know who owned the bridge call at 2 a.m. Add a line to each role showing you were the escalation point for Sev-1 and Sev-2 incidents, naming the systems affected and the team size you coordinated.
Apply early to roles that fit
Migrate Mate lists information technology operations team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your targeting
An information technology operations team lead at a healthcare system faces HIPAA-driven change control cycles that differ sharply from a fintech environment. Search by industry vertical so your cover letter and experience map directly to the compliance and tooling context the team already lives in.
Prepare a concise runbook or process sample
Bring a one-page sample of a runbook, escalation matrix, or ops playbook you authored or revised. Interviewers for operations team lead roles respond to tangible process artifacts more than abstract leadership claims because they reveal how you actually structure team work.
Negotiate your on-call rotation structure upfront
Before accepting any offer, ask how the on-call rotation is structured, how many engineers are in the pool, and whether overtime or comp time is included. These terms define your work-life reality and are far easier to negotiate before you sign than six months in.
Information Technology Operations Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most information technology operations team leads?
Tanner Health, ServiceLink, and IQVIA are hiring the most information technology operations team leads right now, with openings concentrated in Texas, California, and Maryland, based on current listings on Migrate Mate as of November 2026. Demand tends to be strongest in organizations undergoing cloud migration or IT modernization programs.
How many information technology operations team lead jobs are remote?
About 54% of information technology operations team lead openings are fully remote or hybrid as of November 2026, with on-site roles more common in regulated industries such as healthcare and government contracting. Sub-areas like NOC leadership and cloud operations management tend to have the highest share of fully remote positions.
How do you become an information technology operations team lead?
Start by building deep hands-on experience in IT support, systems administration, or network operations so you understand what your future team handles daily. Then take on informal leadership such as owning a runbook, mentoring junior staff, or leading an incident retrospective. Earning an ITIL Foundation certification signals readiness for the role, and moving into a shift lead or senior technician position creates the formal stepping stone most employers look for.
Can you get an information technology operations team lead role with limited experience?
Yes, but you need to close the gap strategically. If your direct IT ops experience is thin, focus on roles titled shift lead, senior systems technician, or NOC analyst, which are common entry points. Document any time you owned an escalation, coordinated a team response, or wrote a process document, since those examples carry significant weight with hiring managers evaluating candidates without a formal lead title yet.
What does the information technology operations team lead interview process look like?
Most processes run three to four stages. An initial recruiter screen is followed by a technical conversation covering incident management, change control, and the tools you have used. A panel interview with the hiring manager and one or two senior engineers typically includes scenario questions about handling a Sev-1 outage or a team performance issue. Some employers add a brief take-home exercise asking you to review a sample runbook or draft an escalation matrix.
Where can I find and apply to information technology operations team lead jobs?
You can find and apply to information technology operations team lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and industry background, then apply directly to each one that fits.
See All 962+ Information Technology Operations Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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