Infrastructure Support Engineer Jobs
Infrastructure Support Engineer jobs are open across enterprise IT, healthcare, finance, and managed services, from junior help-desk to senior infrastructure roles, with specializations in network administration, systems reliability, and cloud infrastructure. Find a role that fits below and apply directly.
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SUMMARY
CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.
CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security and performance of the enterprise infrastructure and technology support environment.
The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.
DUTIES & RESPONSIBILITIES:
- Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
- Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
- Drive the ATM/ITM implementation and support nationwide.
- Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
- Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
- Ensure high availability and operational excellence across critical business and banking applications.
- Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
- Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
- Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
- Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
- Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.
REQUIREMENTS
REQUIRED QUALIFICATIONS
- 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
- Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
- Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
- Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
- Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
- Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
- Proven success leading significant technology modernization and organizational change.
PREFERRED QUALIFICATIONS
- Financial services, banking or credit-union technology leadership experience.
- Experience operating within highly regulated environments.
- Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
- Experience supporting core banking or other high-volume transactional platforms.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
- Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.
SUMMARY
CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.
CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security and performance of the enterprise infrastructure and technology support environment.
The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.
DUTIES & RESPONSIBILITIES:
- Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
- Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
- Drive the ATM/ITM implementation and support nationwide.
- Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
- Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
- Ensure high availability and operational excellence across critical business and banking applications.
- Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
- Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
- Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
- Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
- Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.
REQUIREMENTS
REQUIRED QUALIFICATIONS
- 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
- Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
- Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
- Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
- Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
- Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
- Proven success leading significant technology modernization and organizational change.
PREFERRED QUALIFICATIONS
- Financial services, banking or credit-union technology leadership experience.
- Experience operating within highly regulated environments.
- Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
- Experience supporting core banking or other high-volume transactional platforms.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
- Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.
Infrastructure Support Engineer Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Chemicals & Materials
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in infrastructure support engineer jobs.
- Hands-on experience with Windows Server and Active Directory administration
- Proficiency in network troubleshooting including TCP/IP, DNS, and DHCP
- Experience with virtualization platforms such as VMware or Hyper-V
- CompTIA A+, Network+, or equivalent certification strongly preferred
- Familiarity with ITSM ticketing systems and incident management workflows
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Infrastructure Support Engineer Job Search
Tailor your resume to environment scale
Infrastructure support engineers get screened on the size and complexity of environments they've managed. Quantify the number of endpoints, servers, or sites you've supported, and name the operating systems and hypervisors directly so recruiters don't have to guess.
Lead with certifications before experience
CompTIA A+, Network+, and Microsoft certifications act as filters in applicant tracking systems before a human ever reads your resume. Place them in a dedicated section near the top, not buried in a sidebar, so they're parsed correctly by automated screening tools.
Apply early to roles that fit
Migrate Mate lists infrastructure support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your stack
Filter for job listings that specifically mention tools you've used, whether that's Active Directory, VMware, Azure, or ServiceNow. Applying to roles where your exact stack appears in the job description lifts your interview conversion rate significantly over generic applications.
Prepare for scenario-based technical screens
Most infrastructure support interviews include a live troubleshooting scenario: a server won't boot, a user can't authenticate, or a network segment drops. Practice walking through your diagnostic process out loud, naming each tool and command you'd run, before you get on the call.
Negotiate on-call terms, not just base pay
Infrastructure support roles often include after-hours on-call rotations that aren't always disclosed upfront. Before you accept an offer, ask how frequently on-call shifts rotate, what the escalation path looks like, and whether on-call time is compensated separately.
Infrastructure Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most infrastructure support engineers?
BNY, Meta, and Nebius are hiring the most infrastructure support engineers right now, with openings concentrated in California, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at managed service providers and large healthcare systems.
How many infrastructure support engineer jobs are remote?
About 58% of infrastructure support engineer openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common for positions that require hands-on hardware access. Cloud infrastructure and monitoring-focused roles tend to have the highest share of remote-eligible positions.
How do you become an infrastructure support engineer?
Start by building foundational skills in networking, operating systems, and hardware through self-study or a certificate program, then earn vendor-neutral certifications like CompTIA A+ and Network+. Entry-level IT help-desk or systems technician roles give you the hands-on environment exposure that employers look for before hiring into infrastructure support positions.
Can you get hired as an infrastructure support engineer without much experience?
Yes, many employers hire junior infrastructure support engineers from a help-desk or IT technician background. Building a home lab where you configure servers, set up Active Directory, and run a small network demonstrates practical skills that offset limited professional experience, and certifications like CompTIA A+ signal baseline competence to screeners.
What does the infrastructure support engineer interview process look like?
Most processes include a recruiter phone screen, a technical interview with scenario-based troubleshooting questions, and a final round with the infrastructure or IT manager. Candidates are typically asked to walk through how they'd diagnose common failure scenarios, describe tools they've used for monitoring and ticketing, and explain how they handle escalations under pressure.
Where can I find and apply to infrastructure support engineer jobs?
You can find and apply to infrastructure support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 75 Infrastructure Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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