Mid Level Instructional Support Specialist Jobs

INTRODUCTION

The Senior Instructional Designer will have responsibility for the design and development of online, self-paced and instructor-led learning modules using sound instructional design principles (ADDIE), industry standard authoring tools, UH templates and the UH's Learning Management System (Cornerstone). The Senior Instructional Designer will work collaboratively with other Instructional Designers, subject matter experts (SMEs) and internal clients to develop engaging and interactive learning to help our employees be successful in their role. The senior role is primarily focused on the ownership of the full instructional design life cycle for assigned projects including updating as needed as well as mentoring Level I and Level II Instructional Designers on the use of templates, tools and Instructional Design principles.

ROLE AND RESPONSIBILITIES

• Provide leadership within the area of technology specialization in compliance with guidelines, policies and norms of UH.
• Provide best fit technology consultation and solutions on multiple projects of significant complexity.
• Lead projects using learning technologies and instructional design development including analyzing and applying trends and best practices.
• Independently meet with Subject Matter Experts to gather content for online, self-paced and instructor-led learning modules.
• Design and develop engaging, interactive online and classroom training programs on products, process, systems and skills.
• Create engaging learning activities and compelling course content that enhances retention and knowledge transfer.
• Create all training objects, tools and supporting materials for curriculum and collaborate with training facilitators to teach the material through train-the-trainer and teach-back sessions.
• Review feedback from internal clients and incorporate as needed.
• Assess and determine the most impactful training methods for gathered/created content through needs analysis and consultation with the project team members.
• Serve as consultant to project team members and training team members regarding best methods/tools and content for optimal training impacts.
• Conduct Train the Trainer sessions with classroom facilitators to prepare them to effectively deliver course content to end users as designed.
• Identify opportunities for transitioning traditional training format to online delivery when appropriate and designing the plan to make this transition.
• Collaborate with clients and technology staff to resolve issues related to technology use in teaching.
• Work on teams with CMTD and others in IT on the integration of technology into the classroom/distributed learning environment.
• Mentor and Guide Instructional Designer I and Instructional Designer II colleagues.
• Encourage, initiate and/or conduct learning theory research to further knowledge of the field of instructional design.
• Recommend tools and design technologies for use by the CMTD team.
• Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain systems to continue to offer the best learning experience possible.
• Provide advice and guidance in the design of systems, concepts and solutions, including outcomes assessment.
• Establish processes and procedures for data collection, data reduction, and data analysis.
• Utilize statistical applications as needed to support program or course design and development.
• Interface with vendors to evaluate technology-based instructional programs for incorporation into curriculum.
• Collaborate with leadership to develop appropriate evaluation methods to assess the effectiveness online, self-paced and instructor-led learning modules.
• Assist in troubleshooting developed courses in UH’s LMS (Cornerstone).
• Answer customer support questions and monitor helpdesk tickets for the applications you support and develop content for.

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

BASIC QUALIFICATIONS

• Bachelor's Degree in instructional design, educational technology or similar. (Required)

WORK EXPERIENCE

• 5+ years instructional design and online learning development experience. (Required)
• Experience working with company software, systems, applications and network products. (Required)
• Experience working with communications practices, principles and procedures for both on-site and online presentations. (Required)
• Experience in using authoring software (including, but not limited to: Captivate, Adobe Suite, Camtasia, etc.). (Required)
• Knowledge and experience uploading and troubleshooting learning modules in a Learning Management System (LMS). (Required)
• Experience incorporating SCORM and ASCI compliance requirements. (Required)
• Expertise in design and adult learning principles (ADDIE) (Required)
• Experience with ADKAR Change Management (Preferred)
• Experience working with Cornerstone or similar learning management system (Required)
• Experience with implementing new applications and technologies. (Required)
• Experience creating succinct learning objects from a mixed variety of end user content (video, audio, job aids, classroom curricula, etc) (Required)

KNOWLEDGE, SKILLS, & ABILITIES

• Visual design skills (SnagIt, Photoshop, Illustrator) (Required proficiency)
• Excellent knowledge of learning theories and instructional design models. (Required proficiency)
• Knowledge of adult learning theory – including learning styles, distance learning theories and practices, and best practices in teaching and learning (Required proficiency)
• Knowledge of instructional technology and adult learning principles. (Required proficiency)
• Ability to interact and provide information to individuals and groups. (Required proficiency)
• Ability to work collaboratively. (Required proficiency)
• Excellent oral and written communication skills. (Required proficiency)
• Ability to independently manage training and development projects. (Required proficiency)
• Experience with ADKAR Change Management. (Preferred proficiency)
• Project Management skills. (Required proficiency)

LICENSES AND CERTIFICATIONS

• CPLP or Instructional Design Certification (Preferred)

PHYSICAL DEMANDS

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

TRAVEL REQUIREMENTS

• 10%