Senior Level IT Service Desk Supervisor Jobs
Senior level it service desk supervisor jobs place experienced professionals in charge of service delivery strategy, team performance, and the operational decisions that keep enterprise IT support running. Openings concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with a mix of on-site, hybrid, and remote roles across employers like Boston Consulting, Jobot, and Saint-Gobain hiring at this level now.
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IT Program Manager – ERP Transformation
United States | Hybrid – Des Moines, Iowa
Position Summary
As an IT Program Manager – ERP Transformation, you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.
Responsibilities
- Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
- Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
- Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
- Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
- Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
- Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.
- Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.
- Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.
- Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
- Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.
- Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.
- Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.
- Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.
Qualifications
- Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
- 10+ years of IT program and delivery management experience, including large-scale enterprise technology initiatives.
- Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.
- Strong Agile delivery and Agile program management experience.
- Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
- Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
- Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
- Strong risk, issue, dependency, change request, and stakeholder management experience.
- Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.
- Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.
- Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
- Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.
Preferred Qualifications
- Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- 5+ years of experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.
- Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.
- Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.
- Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.
- PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.
Compensation
- The base salary for this position is $106,087 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
The deadline to apply for this position is: 11/25/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#LI-Hybrid
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
IT Program Manager – ERP Transformation
United States | Hybrid – Des Moines, Iowa
Position Summary
As an IT Program Manager – ERP Transformation, you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.
Responsibilities
- Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
- Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
- Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
- Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
- Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
- Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.
- Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.
- Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.
- Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
- Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.
- Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.
- Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.
- Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.
Qualifications
- Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
- 10+ years of IT program and delivery management experience, including large-scale enterprise technology initiatives.
- Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.
- Strong Agile delivery and Agile program management experience.
- Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
- Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
- Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
- Strong risk, issue, dependency, change request, and stakeholder management experience.
- Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.
- Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.
- Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
- Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.
Preferred Qualifications
- Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
- 5+ years of experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.
- Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.
- Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.
- Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.
- PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.
Compensation
- The base salary for this position is $106,087 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
The deadline to apply for this position is: 11/25/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#LI-Hybrid
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
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Find JobsSenior Level IT Service Desk Supervisor Job Market
Who's Hiring
- Boston Consulting18
- Jobot8
- Saint-Gobain4
- Western Alliance Bank4
- Blue Star Partners4
Top Industries Hiring
- Technology & Software42
- Consulting & Professional Services36
- Banking & Financial Services19
- Healthcare & Medical Services18
- Manufacturing14
Senior Level IT Service Desk Supervisor Jobs: Frequently Asked Questions
How do I get a senior level it service desk supervisor job?
Employers at this level look for candidates who have led service desk teams through process improvements, escalation management, and cross-functional IT initiatives. What gives you an edge is documented ownership of KPIs like first-call resolution and ticket SLA compliance, experience mentoring analysts, and familiarity with ITSM platforms such as ServiceNow or Jira. Certifications like ITIL 4 Managing Professional also signal readiness for senior scope.
Which companies hire senior level it service desk supervisors?
Companies hiring senior level it service desk supervisors right now include Boston Consulting, Jobot, and Saint-Gobain, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large enterprises, managed service providers, and organizations undergoing IT infrastructure modernization that need experienced leaders to stabilize and scale their support operations.
Are there remote senior level it service desk supervisor jobs?
Yes, though availability varies by employer and industry. About 29% of senior level it service desk supervisor openings are remote or hybrid as of November 2026, reflecting broader adoption of distributed IT support models. Organizations with geographically dispersed workforces are especially likely to offer flexible arrangements for supervisors who can manage teams and service quality without being on-site full time.
What makes a it service desk supervisor role senior level?
Senior level it service desk supervisor roles are defined by strategic ownership rather than day-to-day ticket management. These positions carry accountability for service delivery metrics across the full support function, responsibility for hiring and developing analysts, and authority to shape ITSM processes and tooling decisions. They often require coordinating with other IT leaders on change management and incident response at an organizational level.
Which industries hire the most senior level it service desk supervisors?
Senior Level it service desk supervisor roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring because they operate large, complex IT environments with high end-user volume, compliance requirements, and continuous demand for experienced supervisors who can maintain service quality and lead teams through evolving technology stacks.