IT Service Management Jobs in Idaho
IT Service Management jobs in Idaho are growing steadily, with consistent demand from government agencies, healthcare networks, and technology firms concentrated in Boise, Nampa, and Coeur d'Alene. St. Luke's Health System, Micron Technology, and Idaho Power are among the established employers hiring IT service management professionals across service desk, ITIL process management, and change management functions. Openings range from help desk supervisors and ITSM analysts to enterprise service delivery managers. See the openings below and apply to the ones that match your experience.
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Showing 5 of 40+ IT Service Management jobs
Summary
The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope, supporting enterprise and construction-specific systems, and acting as a technical liaison between frontline support, central IT, vendors, and business stakeholders. The position requires deep technical expertise, sound independent judgment, and the ability to manage high-impact incidents while communicating clearly with users from frontline staff to field management. This role is highly visible throughout assigned business units and plays a key role in maintaining productivity, system stability, and a positive end-user experience in construction industry field environments.
Key Responsibilities
+ Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate.
+ Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close.
+ Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement.
+ Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms; maintain security compliance and standardized configurations; support both Windows and Apple environments across field locations.
+ Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop junior technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance.
+ Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership.
+ Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets for accountability and data tracking, and contribute to standard operating procedures and knowledge base articles for field operations.
+ Lead and participate in IT projects for assigned locations including office moves, equipment refresh cycles, software rollouts, new site activations, infrastructure upgrades, and jobsite mobilizations/demobilizations; distribute time across district locations as the on-site IT lead.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate degree required (or equivalent experience with demonstrated Level 2 technical certifications).
+ 5+ years of IT support experience with a minimum of 3 years at Level 2 or higher; demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement.
+ Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune); working knowledge of Apple hardware and operating systems.
+ Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals; ability to resolve network issues in the field without central IT guidance in most cases.
+ Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership; effective interpersonal and relationship-building skills.
+ Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field; ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides; effective time management across multiple district locations.
Education and/or Experience
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; (or equivalent experience).
+ 5+ years of IT support experience with a minimum of 3 years demonstrated at Level 2; must have served as an escalation resource from Tier 1 technicians.
+ Construction industry or field operations experience strongly preferred. Valid driver’s license and willingness to travel across assigned district required. Ability to safely operate and accept direction while working at active jobsites.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office environment is a low to medium risk area. Computers and phones are constantly in use. While performing the essential functions of this job, the incumbent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The incumbent is frequently required to sit. The incumbent is occasionally required to kneel, crouch, or stoop. The incumbent may on occasion lift, move, or push up to 65 pounds, and frequently lift, move, or push up to 10 pounds. Specific vision abilities required include close vision and color vision. Ascending and descending stairs may be required. Field assignments require the ability to safely operate and accept direction at active construction jobsites. Some travel across assigned district is required and reimbursed per company policy.
Equal Opportunity Employer
We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.
Pay: $80,000.00 - $100,000.00 per year
Work Location: In person
Summary
The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope, supporting enterprise and construction-specific systems, and acting as a technical liaison between frontline support, central IT, vendors, and business stakeholders. The position requires deep technical expertise, sound independent judgment, and the ability to manage high-impact incidents while communicating clearly with users from frontline staff to field management. This role is highly visible throughout assigned business units and plays a key role in maintaining productivity, system stability, and a positive end-user experience in construction industry field environments.
Key Responsibilities
+ Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate.
+ Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close.
+ Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement.
+ Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms; maintain security compliance and standardized configurations; support both Windows and Apple environments across field locations.
+ Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop junior technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance.
+ Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership.
+ Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets for accountability and data tracking, and contribute to standard operating procedures and knowledge base articles for field operations.
+ Lead and participate in IT projects for assigned locations including office moves, equipment refresh cycles, software rollouts, new site activations, infrastructure upgrades, and jobsite mobilizations/demobilizations; distribute time across district locations as the on-site IT lead.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate degree required (or equivalent experience with demonstrated Level 2 technical certifications).
+ 5+ years of IT support experience with a minimum of 3 years at Level 2 or higher; demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement.
+ Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune); working knowledge of Apple hardware and operating systems.
+ Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals; ability to resolve network issues in the field without central IT guidance in most cases.
+ Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership; effective interpersonal and relationship-building skills.
+ Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field; ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides; effective time management across multiple district locations.
Education and/or Experience
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; (or equivalent experience).
+ 5+ years of IT support experience with a minimum of 3 years demonstrated at Level 2; must have served as an escalation resource from Tier 1 technicians.
+ Construction industry or field operations experience strongly preferred. Valid driver’s license and willingness to travel across assigned district required. Ability to safely operate and accept direction while working at active jobsites.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office environment is a low to medium risk area. Computers and phones are constantly in use. While performing the essential functions of this job, the incumbent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The incumbent is frequently required to sit. The incumbent is occasionally required to kneel, crouch, or stoop. The incumbent may on occasion lift, move, or push up to 65 pounds, and frequently lift, move, or push up to 10 pounds. Specific vision abilities required include close vision and color vision. Ascending and descending stairs may be required. Field assignments require the ability to safely operate and accept direction at active construction jobsites. Some travel across assigned district is required and reimbursed per company policy.
Equal Opportunity Employer
We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.
Pay: $80,000.00 - $100,000.00 per year
Work Location: In person
See All 40 IT Service Management Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Idaho
Where Idaho roles are concentrated, by current openings.
IT Service Management Job Market in Idaho
A snapshot from current Idaho openings, updated as new roles post.
Who's Hiring
- Micron Technology10
- Melaleuca4
- ICCU2
- State of Idaho2
- Idaho Power Company2
Top Industries Hiring
- Electronics & Hardware9
- Biotechnology & Pharmaceuticals4
- Technology & Software3
- Banking & Financial Services3
- Education1
What Idaho Employers Look For
The qualifications that appear most often in IT service management jobs across Idaho.
- ITIL Foundation certification or higher recognized by Idaho employers
- Proven experience managing IT service desk or helpdesk operations teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
- Experience defining and tracking service-level agreements and key performance indicators
- Strong communication skills for coordinating across technical teams and business stakeholders
IT Service Management Jobs in Idaho: Frequently Asked Questions
How do you become an IT service management professional in Idaho?
Most IT service management roles in Idaho require a bachelor's degree in information technology, computer science, or business alongside an ITIL Foundation certification, which is the baseline credential Idaho employers consistently expect. From there, candidates typically move into a help desk analyst or IT operations coordinator role to build hands-on process experience. Idaho does not issue a state license for this role, so certification and demonstrated experience carry the most weight in the hiring process.
How much do IT service managements make in Idaho?
IT service managements in Idaho earn a median of about $162,240 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $92,680 for the lowest 10% to over $219,380 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire IT service management professionals in Idaho?
Companies currently hiring IT service managements in Idaho include Micron Technology, Melaleuca, and ICCU, per current listings on Migrate Mate as of July 2026. Idaho's concentration of healthcare systems, government contractors, and technology manufacturers means demand is spread across several industries rather than a single employer type.
Which Idaho cities have the most IT service management jobs?
Boise, Meridian, and Idaho Falls have the most IT service management openings in Idaho. Boise drives the majority of listings as the state's commercial and government hub, home to large healthcare networks, financial institutions, and technology companies, while Nampa and Coeur d'Alene contribute openings through regional healthcare campuses and growing business services sectors.
Are there remote IT service management jobs in Idaho?
Yes, and more than most fields. About 22% of IT service management openings tied to Idaho are remote or hybrid as of July 2026, reflecting the desk-based and process-oriented nature of the work. Roles focused on ITSM platform administration, change management coordination, and service reporting are the most likely to be offered fully remote or on a hybrid schedule.
How can I get hired as an IT service management professional in Idaho with little or no experience?
The most realistic entry path is starting as a help desk analyst or IT support technician, roles that Idaho employers like St. Luke's Health System, Micron Technology, and state agencies actively fill with candidates who hold a CompTIA A+ or ITIL Foundation certificate. Associate-level service desk positions at Idaho hospitals and county government offices regularly hire candidates without prior IT service management titles. Building experience with a ticketing platform and earning ITIL Foundation certification before applying gives entry-level candidates a clear edge.
Where can I find and apply to IT service management jobs in Idaho?
You can find and apply to IT service management jobs in Idaho on Migrate Mate, which lists current Idaho openings across industries and seniority levels. Search the listings to find roles that match your experience and apply directly to the ones that fit.
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