IT Product Manager Jobs in Idaho
IT Product Manager jobs in Idaho are steadily active, with meaningful demand concentrated in Boise's growing technology corridor, alongside pockets of hiring in Meridian and Coeur d'Alene. Employers like Micron Technology, Idaho Power, and Clearwater Analytics have a sustained need for product managers who can work at the intersection of enterprise software, data infrastructure, and digital transformation. The most consistent openings call for experience in agile delivery, SaaS platforms, and cross-functional roadmap ownership. Scan the live roles below and apply to whichever ones fit.
Find IT Product Manager JobsOverview
Showing 5 of 54+ IT Product Manager jobs
Summary
The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope, supporting enterprise and construction-specific systems, and acting as a technical liaison between frontline support, central IT, vendors, and business stakeholders. The position requires deep technical expertise, sound independent judgment, and the ability to manage high-impact incidents while communicating clearly with users from frontline staff to field management. This role is highly visible throughout assigned business units and plays a key role in maintaining productivity, system stability, and a positive end-user experience in construction industry field environments.
Key Responsibilities
+ Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate.
+ Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close.
+ Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement.
+ Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms; maintain security compliance and standardized configurations; support both Windows and Apple environments across field locations.
+ Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop junior technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance.
+ Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership.
+ Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets for accountability and data tracking, and contribute to standard operating procedures and knowledge base articles for field operations.
+ Lead and participate in IT projects for assigned locations including office moves, equipment refresh cycles, software rollouts, new site activations, infrastructure upgrades, and jobsite mobilizations/demobilizations; distribute time across district locations as the on-site IT lead.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate degree required (or equivalent experience with demonstrated Level 2 technical certifications).
+ 5+ years of IT support experience with a minimum of 3 years at Level 2 or higher; demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement.
+ Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune); working knowledge of Apple hardware and operating systems.
+ Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals; ability to resolve network issues in the field without central IT guidance in most cases.
+ Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership; effective interpersonal and relationship-building skills.
+ Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field; ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides; effective time management across multiple district locations.
Education and/or Experience
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; (or equivalent experience).
+ 5+ years of IT support experience with a minimum of 3 years demonstrated at Level 2; must have served as an escalation resource from Tier 1 technicians.
+ Construction industry or field operations experience strongly preferred. Valid driver’s license and willingness to travel across assigned district required. Ability to safely operate and accept direction while working at active jobsites.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office environment is a low to medium risk area. Computers and phones are constantly in use. While performing the essential functions of this job, the incumbent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The incumbent is frequently required to sit. The incumbent is occasionally required to kneel, crouch, or stoop. The incumbent may on occasion lift, move, or push up to 65 pounds, and frequently lift, move, or push up to 10 pounds. Specific vision abilities required include close vision and color vision. Ascending and descending stairs may be required. Field assignments require the ability to safely operate and accept direction at active construction jobsites. Some travel across assigned district is required and reimbursed per company policy.
Equal Opportunity Employer
We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.
Pay: $80,000.00 - $100,000.00 per year
Work Location: In person
Summary
The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope, supporting enterprise and construction-specific systems, and acting as a technical liaison between frontline support, central IT, vendors, and business stakeholders. The position requires deep technical expertise, sound independent judgment, and the ability to manage high-impact incidents while communicating clearly with users from frontline staff to field management. This role is highly visible throughout assigned business units and plays a key role in maintaining productivity, system stability, and a positive end-user experience in construction industry field environments.
Key Responsibilities
+ Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate.
+ Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close.
+ Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement.
+ Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms; maintain security compliance and standardized configurations; support both Windows and Apple environments across field locations.
+ Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop junior technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance.
+ Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership.
+ Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets for accountability and data tracking, and contribute to standard operating procedures and knowledge base articles for field operations.
+ Lead and participate in IT projects for assigned locations including office moves, equipment refresh cycles, software rollouts, new site activations, infrastructure upgrades, and jobsite mobilizations/demobilizations; distribute time across district locations as the on-site IT lead.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate degree required (or equivalent experience with demonstrated Level 2 technical certifications).
+ 5+ years of IT support experience with a minimum of 3 years at Level 2 or higher; demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement.
+ Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune); working knowledge of Apple hardware and operating systems.
+ Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals; ability to resolve network issues in the field without central IT guidance in most cases.
+ Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership; effective interpersonal and relationship-building skills.
+ Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field; ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides; effective time management across multiple district locations.
Education and/or Experience
+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; (or equivalent experience).
+ 5+ years of IT support experience with a minimum of 3 years demonstrated at Level 2; must have served as an escalation resource from Tier 1 technicians.
+ Construction industry or field operations experience strongly preferred. Valid driver’s license and willingness to travel across assigned district required. Ability to safely operate and accept direction while working at active jobsites.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office environment is a low to medium risk area. Computers and phones are constantly in use. While performing the essential functions of this job, the incumbent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The incumbent is frequently required to sit. The incumbent is occasionally required to kneel, crouch, or stoop. The incumbent may on occasion lift, move, or push up to 65 pounds, and frequently lift, move, or push up to 10 pounds. Specific vision abilities required include close vision and color vision. Ascending and descending stairs may be required. Field assignments require the ability to safely operate and accept direction at active construction jobsites. Some travel across assigned district is required and reimbursed per company policy.
Equal Opportunity Employer
We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.
Pay: $80,000.00 - $100,000.00 per year
Work Location: In person
See All 54 IT Product Manager Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
Find IT Product Manager JobsIT Product Manager Jobs by City in Idaho
Where Idaho roles are concentrated, by current openings.
IT Product Manager Job Market in Idaho
A snapshot from current Idaho openings, updated as new roles post.
Who's Hiring
- Micron Technology12
- Melaleuca4
- KALCON3
- ICCU2
- AXIOM2
Top Industries Hiring
- Electronics & Hardware11
- Biotechnology & Pharmaceuticals4
- Technology & Software3
- Banking & Financial Services3
- Education1
What Idaho Employers Look For
The qualifications that appear most often in IT product manager jobs across Idaho.
- Bachelor's degree in computer science, business, or a closely related technical field
- Three or more years of product management experience delivering software or technology products
- Demonstrated proficiency with agile methodologies and product management tools such as Jira or ProductBoard
- Experience translating business requirements into detailed product roadmaps and user stories
- Strong cross-functional collaboration skills working with engineering, design, and business stakeholders
- Familiarity with data analytics platforms or enterprise systems common in Idaho's energy and semiconductor sectors
IT Product Manager Jobs in Idaho: Frequently Asked Questions
How do you become a it product manager in Idaho?
Most it product manager roles in Idaho require a bachelor's degree in computer science, information systems, or business, though no state-issued license or certification is mandated for the role. Hiring managers at Idaho employers typically look for candidates who have completed a recognized product management certification such as Pragmatic Institute or the Certified Scrum Product Owner designation, paired with hands-on experience delivering software products in an agile environment.
Which companies hire it product managers in Idaho?
Employers hiring it product managers in Idaho right now include Micron Technology, Melaleuca, and KALCON, based on current listings on Migrate Mate as of July 2026. Idaho's technology and energy sectors, anchored by firms with large Boise-area operations, generate the most consistent volume of product management openings in the state.
Which Idaho cities have the most it product manager jobs?
Boise, Idaho Falls, and Meridian account for the largest share of it product manager openings in Idaho. Boise drives the majority of demand as the state's primary technology and corporate headquarters hub, while Meridian's rapid commercial growth and Coeur d'Alene's expanding professional services sector contribute smaller but steady concentrations of product management roles.
Are there remote it product manager jobs in Idaho?
Yes, and more than most fields. About 9% of it product manager openings tied to Idaho are remote or hybrid as of July 2026, reflecting how naturally the role translates to distributed work. Discovery sessions, sprint ceremonies, and stakeholder reviews all run effectively over video, making fully remote arrangements common for product managers who can demonstrate strong async communication skills.
How can I get hired as a it product manager in Idaho with little or no experience?
The most realistic entry path is moving laterally from a business analyst, project coordinator, or technical support role within an Idaho technology company, then building toward a junior product manager title. Employers like Micron Technology and Idaho Power regularly bring on associate product or program roles suited to candidates without formal product experience. Earning a Certified Scrum Product Owner credential and assembling a portfolio showing a prioritized backlog or product roadmap gives candidates a concrete edge in Idaho interviews.
Where can I find and apply to it product manager jobs in Idaho?
You can find and apply to it product manager jobs in Idaho on Migrate Mate, which lists current Idaho openings updated in real time. Search the available roles, identify the ones that match your background and location preference, and apply directly to whichever positions fit.
See All 54 IT Product Manager Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
Find IT Product Manager Jobs