IT Product Manager Jobs in Pennsylvania
IT Product Manager jobs in Pennsylvania are in strong demand, with active hiring concentrated in financial technology, healthcare IT, defense and government systems, and enterprise software sectors, covering roles from entry-level associate product manager through senior and director levels. Philadelphia and Pittsburgh anchor most of the hiring activity, with additional openings in the Harrisburg technology corridor, and established employers such as Comcast, Independence Blue Cross, and Lockheed Martin consistently build out their product teams in the state. Pennsylvania listings most commonly seek specializations in agile product delivery, healthcare platform management, and B2B enterprise software. Find a role that fits below and apply directly.
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Overview
The Product Support Specialist provides on-site Tier 1 and Tier 2 support to internal users across company applications, systems, hardware, and IT services. The role owns support requests from initial user contact through resolution or appropriate escalation and is expected to investigate front-end behavior, data, integrations, system logic, access, and basic database information as part of normal troubleshooting. The specialist works closely with users, IT colleagues, vendors, and business teams to maintain reliable systems and strong support experience.
Main Responsibilities
- Serve as a primary point of contact for users experiencing issues with company applications, systems, hardware, and IT services, providing support in person and through approved remote channels.
- Own assigned Help Desk tickets from initial investigation through resolution or qualified escalation, maintaining timely and professional communication with users. May work closely with vendors, software developers, or other IT and business team members to reach a solution, but retain ownership of the ticket until it is resolved and confirmed with the user.
- Perform Tier 1 and Tier 2 troubleshooting across front-end functionality, user actions, application configuration, business rules, back-end data, integrations, authentication, permissions, and database information.
- Use SQL queries and other diagnostic tools to validate data, research issues, and support root-cause analysis; troubleshoot data flow and integration issues at a functional support level.
- Support enterprise applications and platforms, including Ross ERP, company Portal, CRM, Microsoft 365, Power BI, LakeHouse, EDI/integration platforms, and other business applications.
- Before escalating complex issues, perform appropriate initial troubleshooting, validate expected behavior, document findings and steps taken, and clearly communicate what assistance is required from the receiving team or vendor.
- Install, configure, troubleshoot, and provide minor support for computers, peripherals, software, mobile devices, authentication, connectivity, VPN, and basic networking issues.
- Assist with equipment deployment and replacement, basic Microsoft 365 administration, and basic cloud or infrastructure tasks as authorized; escalate advanced infrastructure or security work to the appropriate specialist.
- Create and maintain Help Desk documentation, and user-facing self-service instructions for recurring or common issues.
- Build and present reports on support performance, tracking SLA compliance, resolution rates, response times, and customer satisfaction (CSAT).
- Lead express IT projects (planning through delivery) related to company business software or infrastructure. Participate in larger business projects in a supporting role.
- Manage the company's simulated phishing campaigns and end-user cybersecurity awareness training.
Requirements
- Proven experience in IT support roles with a focus on help desk systems and customer service excellence.
- Strong troubleshooting, analytical, and root-cause analysis skills.
- Working knowledge of relational databases and SQL, including the ability to read and write basic troubleshooting queries.
- Understanding of APIs, integrations, data flows, application logic, and enterprise business applications at a functional support level.
- Working knowledge of Microsoft Windows and Microsoft 365; basic knowledge of Active Directory, identity/access concepts, TCP/IP, DNS, VPN, and connectivity troubleshooting
- Ability to prioritize multiple tickets, work independently, collaborate effectively, and recognize when escalation is appropriate.
Education and Experience
- Associate degree or higher in Computer Science, Information Systems, Information Technology, or a related field, or equivalent relevant professional experience.
- Over 2 years of experience in an IT Help Desk, Service Desk, application support, or technical support environment.
- Experience providing direct end-user support, troubleshooting business applications, and using a ticketing or IT service-management system.
- Basic SQL/database experience and experience with Microsoft Windows and Microsoft 365 environments.
- Preferred: ERP or enterprise application support; API/Integration troubleshooting; MS 365 administration; Active Directory, ITIL practices; CompTIA A+, Network+ or Microsoft credentials.
Pay: $70,000.00 - $78,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Overview
The Product Support Specialist provides on-site Tier 1 and Tier 2 support to internal users across company applications, systems, hardware, and IT services. The role owns support requests from initial user contact through resolution or appropriate escalation and is expected to investigate front-end behavior, data, integrations, system logic, access, and basic database information as part of normal troubleshooting. The specialist works closely with users, IT colleagues, vendors, and business teams to maintain reliable systems and strong support experience.
Main Responsibilities
- Serve as a primary point of contact for users experiencing issues with company applications, systems, hardware, and IT services, providing support in person and through approved remote channels.
- Own assigned Help Desk tickets from initial investigation through resolution or qualified escalation, maintaining timely and professional communication with users. May work closely with vendors, software developers, or other IT and business team members to reach a solution, but retain ownership of the ticket until it is resolved and confirmed with the user.
- Perform Tier 1 and Tier 2 troubleshooting across front-end functionality, user actions, application configuration, business rules, back-end data, integrations, authentication, permissions, and database information.
- Use SQL queries and other diagnostic tools to validate data, research issues, and support root-cause analysis; troubleshoot data flow and integration issues at a functional support level.
- Support enterprise applications and platforms, including Ross ERP, company Portal, CRM, Microsoft 365, Power BI, LakeHouse, EDI/integration platforms, and other business applications.
- Before escalating complex issues, perform appropriate initial troubleshooting, validate expected behavior, document findings and steps taken, and clearly communicate what assistance is required from the receiving team or vendor.
- Install, configure, troubleshoot, and provide minor support for computers, peripherals, software, mobile devices, authentication, connectivity, VPN, and basic networking issues.
- Assist with equipment deployment and replacement, basic Microsoft 365 administration, and basic cloud or infrastructure tasks as authorized; escalate advanced infrastructure or security work to the appropriate specialist.
- Create and maintain Help Desk documentation, and user-facing self-service instructions for recurring or common issues.
- Build and present reports on support performance, tracking SLA compliance, resolution rates, response times, and customer satisfaction (CSAT).
- Lead express IT projects (planning through delivery) related to company business software or infrastructure. Participate in larger business projects in a supporting role.
- Manage the company's simulated phishing campaigns and end-user cybersecurity awareness training.
Requirements
- Proven experience in IT support roles with a focus on help desk systems and customer service excellence.
- Strong troubleshooting, analytical, and root-cause analysis skills.
- Working knowledge of relational databases and SQL, including the ability to read and write basic troubleshooting queries.
- Understanding of APIs, integrations, data flows, application logic, and enterprise business applications at a functional support level.
- Working knowledge of Microsoft Windows and Microsoft 365; basic knowledge of Active Directory, identity/access concepts, TCP/IP, DNS, VPN, and connectivity troubleshooting
- Ability to prioritize multiple tickets, work independently, collaborate effectively, and recognize when escalation is appropriate.
Education and Experience
- Associate degree or higher in Computer Science, Information Systems, Information Technology, or a related field, or equivalent relevant professional experience.
- Over 2 years of experience in an IT Help Desk, Service Desk, application support, or technical support environment.
- Experience providing direct end-user support, troubleshooting business applications, and using a ticketing or IT service-management system.
- Basic SQL/database experience and experience with Microsoft Windows and Microsoft 365 environments.
- Preferred: ERP or enterprise application support; API/Integration troubleshooting; MS 365 administration; Active Directory, ITIL practices; CompTIA A+, Network+ or Microsoft credentials.
Pay: $70,000.00 - $78,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
See All 11 IT Product Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find IT Product Manager JobsIT Product Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
IT Product Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Pennsylvania Employers Look For
The qualifications that appear most often in IT product manager jobs across Pennsylvania.
- Bachelor's degree in computer science, information systems, or a related technical field
- Three or more years of product management experience in a technology-driven environment
- Demonstrated proficiency with agile methodologies such as Scrum or SAFe
- Experience writing product requirements documents, user stories, and roadmaps
- Familiarity with enterprise software, SaaS platforms, or healthcare IT systems
- Strong stakeholder communication and cross-functional team collaboration skills
IT Product Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a it product manager in Pennsylvania?
IT product manager roles in Pennsylvania do not require a state-issued license or registration, so entry depends on education and demonstrated experience. Most Pennsylvania employers expect at least a bachelor's degree in computer science, information systems, business, or engineering. Earning a Certified Scrum Product Owner or PMI Agile Certified Practitioner credential strengthens candidacy significantly in Pennsylvania's heavily agile-oriented employer base, particularly in the Philadelphia fintech and Pittsburgh healthcare technology markets.
Which companies hire it product managers in Pennsylvania?
Employers hiring it product managers in Pennsylvania right now include Pantherx Specialty, MCC, and Quench, based on current listings on Migrate Mate as of September 2026. Pennsylvania's mix of major health systems, defense contractors, financial services firms, and enterprise technology companies means product manager demand is distributed across several distinct industry verticals rather than concentrated in a single sector.
Which Pennsylvania cities have the most it product manager jobs?
Pittsburgh, Pennsylvania, and York have the most it product manager openings in Pennsylvania. Philadelphia leads because of its dense concentration of health insurance companies, fintech firms, and large enterprise technology operations, while Pittsburgh draws hiring from healthcare IT, robotics, and the growing university-affiliated technology sector anchored by Carnegie Mellon and UPMC.
Are there remote it product manager jobs in Pennsylvania?
Yes, and more than most fields. About 86% of it product manager openings tied to Pennsylvania are remote or hybrid as of September 2026, reflecting that the core work of roadmap planning, stakeholder alignment, and sprint coordination translates well to distributed settings. Strategic and discovery-focused phases of the role are most likely to be fully remote, while roles tied to hardware, regulated healthcare platforms, or defense contracts tend to require more on-site presence.
How can I get hired as a it product manager in Pennsylvania with little or no experience?
The most realistic entry path is moving into an associate or junior product manager role from an adjacent position such as business analyst, QA analyst, or implementation specialist, which are common entry points at large Pennsylvania employers like Independence Blue Cross, SAP, and Highmark Health. Building a portfolio of a product concept with defined user stories, prioritization logic, and a basic roadmap demonstrates product thinking to hiring teams. Completing a Certified Scrum Product Owner course before applying gives candidates a concrete credential that Pennsylvania employers recognize.
Where can I find and apply to it product manager jobs in Pennsylvania?
You can find and apply to it product manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across Philadelphia, Pittsburgh, Harrisburg, and surrounding areas. Find the roles that fit your background and apply directly to the employers posting them.
See All 11 IT Product Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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