Technical Support Engineer Jobs in Pennsylvania

Normal hours of operation are 8:00am-5:00pm, Monday through Friday in our office in Mechanicsburg. To reduce downtime for the customer, evening and weekend work is sometimes necessary.

Medical, vision, and dental insurance provided, as well as paid time off and retirement plan matching.

Key Competencies:

• Excellent troubleshooting skills with ability to work under pressure
• Resolve conflicts with customers and personnel
• Meet or exceed weekly goals for customer service and projects
• Provide detailed weekly reporting on team progress of goals and commitments to management
• Create quality documentation covering technical support environments
• Communicate with clients in a professional manner, troubleshoot client's technical issues and deliver a high-level support experience
• Self-starter with high energy and drive to meet the needs of a demanding customer environment
• Think creatively, as well as adapt and contribute to changing environments
• Strong verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with both customer and CDS resources
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Job Requirements:

• Experience supporting Windows Servers and Operating Systems (2019-2025)
• Active Directory, account and Group Policy, administration
• Knowledge of TCP/IP, DNS, DHCP and WINS from a troubleshooting perspective, with 3-5 years' experience
• Hands-on administration with MS Exchange (2016-2019 and/or 365 Subscription)
• Experience configuring client-side VPNs with Cisco or other products
• Knowledgeable in cabling and client-side configuration
• Experience with end-to-end message flow and third party internal and hosted anti-spam providers a plus
• Knowledge of Cisco routers, Firepower/ASA Firewalls a plus, but not required

Desired Experience:

• Active Directory: 5 years (Preferred)
• Microsoft Windows Server: 5 years (Preferred)
• Firewall: 5 years (Preferred)
• Microsoft Exchange: 5 years (Preferred)
• TCP/IP: 5 years (Preferred)

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you interested in this specific position?

Experience:

• Active Directory: 4 years (Preferred)
• Microsoft Windows Server: 4 years (Preferred)
• Firewall: 4 years (Preferred)
• Microsoft Exchange: 4 years (Preferred)
• TCP/IP: 4 years (Preferred)

Work Location: In person