IT Service Management Jobs in Rhode Island

JOB GOAL: The Foster Glocester School Districts Technology Team seeks a talented Systems Administrator to support and maintain the districts servers, software, hardware, and security infrastructure. Our Systems Administrator will work in a complex, multi-platform educational setting. Our team functions in a customer service-oriented, fast-paced environment. The System Administrator should have the patience to communicate with various interdisciplinary teams and users.

The goal of the position will ensure that our technology infrastructure runs smoothly and efficiently throughout the school year.JOB DESCRIPTION: The System Administrator has the responsibility of assisting the Director of Educational Technology in the daily operation of the districts network, server, and various technical systems. The System Administrator will work cooperatively with the technology team to carry out common tasks and learn higher-level tasks. The admin will ensure that all parts of the schools network of computers are functioning properly, and they may have the added responsibility for the districts internet and interfaces to the web.The System Administrators work covers any changes to the network, including equipment installation, software upgrades, and patching in a manner to minimize disruption of educational operations. In an unplanned outage, the System Administrator must respond rapidly to diagnose and execute repairs and shorten the downtime.

The security aspect of the job requires a proper access control policy, including issuing credentials (ids), enforcing password policy, and resetting passwords. The System Administrator will use software tools to monitor for intrusion, malware, and other attacks against the communications infrastructure as well as monitor the performance of the network, identifying issues and opportunities for optimization of bandwidth and speed.SUPERVISION RECEIVED: Works under the supervision of the Director of Education Technology with the expectation that the incumbent will exercise independent judgment as to the types of processes and protocols needed to ensure the maintenance and operation of network systems, computers, and peripherals. Work is subject to review on a periodic basis or upon completion for results achieved and for adherence to professional standards of conduct and quality.SUPERVISION EXERCISED: Generally none. The System Administrator is expected to work as part of a team and in collaboration with the Central office staff, principals, secretaries, clerks, teachers, and aides in order to perform the functions of the position.

GENERAL DUTIES / PERFORMANCE RESPONSIBILITIES OF THE POSITION: - Strong analytical and problem-solving skills- Ability to work independently with minimal supervision as well as part of a team- Excellent interpersonal and customer service skills- Develop and maintain professional, personal skills and knowledge of emerging technologies necessary to execute the functions of a System Administrator;- Support FortiVoice telecom equipment and all connected devices;- Schedule the installation of firmware patches and updates to all network devices and software;- Responds to the needs and questions of network users concerning their access to resources on the network- Recommends/or performs repairs when necessary- Communicates with network users to resolve software and hardware problems- Prepares and writes clear, technically sound, accurate, and informative documentation of server/network infrastructure- Provide monthly reports on system utilization, statistics, issues and resolutions, server downtime (planned and unplanned), service requests, network accounts, security logs, and other data, as requested- Maintains appropriate certifications relevant to the position- Attends staff meetings to report on and resolve recurrent data communications problems- Plans layout and installation of communications equipment to ensure maximum uptime- Establishes and maintains security procedures- Develops and implements disaster recovery procedures- Install, support, and manage firewalls and perimeter security in conjunction with Network- Administrator- Configure and maintain Active Directory support and maintenance- Monitor, maintain, and troubleshoot Windows, macOS, iOS, and Chrome deployments and applications- Support and maintenance of the current virtual environment- Participating in special projects as assigned and performing related duties and key responsibilities consistent with the scope and intent of the position- Analyze business requirements to develop technical network solutions- Provide technical support and guidance to end-users- Install and configure network software, including security software and protection- Understanding and design of network security, monitoring, and reporting- Perform the functions and duties of the position in accordance with the RI Leadership Standards, RI Professional Teaching Standards, RI Professional Code of Conduct, and in accordance with all laws, regulations, and school committee policies and directives; and;- Any other duties may be assigned by the Superintendent or his/her designee.The intent of these posted duties is to provide a representative sample of the types of duties that the district is seeking for this position and shall not be construed as a declaration of the total duties of this position.