IT Support Engineer Jobs in Palo Alto, CA

Role

Daily IT & Network Operations
-Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
-Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2)
-Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
-Resolve hardware, software, and system access issues in a timely manner.
-Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
Asset Management & Vendor Coordination
-Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
-Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
Data Backup & Basic Security
-Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
-Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

QUALIFICATIONS:

-Two-three+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
-Proficiency with troubleshooting Windows and macOS operating systems.
-Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
-Experience managing cloud-based office suites (O365 or Google Workspace).
-Communication: Fluent in English (reading, speaking, and writing) with excellent customer service and problem-solving skills.

Job Types: Full-time, Contract

Pay: $27.82 - $30.00 per hour

Work Location: In person