IT Support Engineer Jobs in San Diego, CA

IT Workplace Services Manager—(San Diego, CA or Seattle, WA )

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an IT Workplace Services Manager to manage two affiliates regionally and also work with other IT Workplace Services Managers that support the entire the enterprise Field Services team.

We Create Success for Our Customers. The IT Workplace Services Manager is responsible for delivering quality service to internal customers by providing a single point of contact for problems and inquiries in the use of applications, hardware, or software support of internal users contacting the Service Desk for assistance with either service requests or incidents as defined in accordance with the Service Desk Procedure.

Reporting to the Manager, IT Workplace Services Management, the IT Workplace Services Manager will:
Function as the subject matter expert for the group
Have day to day working level supervisory responsibilities
Deliver quality service to internal customers by providing a single point of contact for problems and inquiries in the use of applications, hardware, or software
Receive and/or direct calls, analyze software and hardware, prioritize the most complex problems, resolve problems and/or direct the inquiries to the appropriate Network personnel
Interview callers to understand procedures followed and source of error
Perform diagnostic procedures to identify source of problem, if necessary, escalate to a higher level of expertise by completing a trouble report that specifies nature and location of problem
Recommend changes to software and hardware by tracking frequently occurring problems
Assist Data Security Administration in functions relating to change control
Train, supervise and mentor field services team
Handle other duties as assigned

Technical Experience and Qualifications:
Supervisory or lead experience required to supervise, lead, train and mentor field services staff
4+ years with IT hardware, software, computer applications, networks and technical customer support including but not limited to field services and queue management processes, procedures and technique and requires a High School diploma or equivalent college or associates degree.
Expert knowledge of application software including current Windows OS with experience with the MS Office suite, networks, PCs LANs, terminals and telephones
Experience with Audi/Video troubleshooting a plus
Experience in troubleshooting PC's, and laptops with an Active Directory environment
Must have excellent customer service, problem solving and communication skills
Ability to assist managers and teams to make appropriate corrections and/or recommendations
Must be able to meet deadlines and lead technical field support staff
Ability to set and maintain high quality work standards and deal effectively with people in various job capacities
This position will require travel throughout the Salt Lake Valley. Candidates must show proof of a valid and acceptable driving record. Travel will be necessary to service our remote branches in and outside of Denver with personal vehicle.
Must have the ability to multitask, have solid problem resolution and customer service skills with great attention to detail
Ability to handle day to day workplace issues

Location

9775 Clairemont Mesa Blvd, San Diego, 92124 or 601 Union Street, Suite 3600, WA 98101

Pay Range: $70,000-$80,000 (Based on relatable skills/experience)

Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, XX days of Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.