Mid Level IT Support Engineer Jobs
Mid level it support engineer jobs go to professionals ready to own incident resolution workflows, mentor junior technicians, and drive infrastructure decisions without constant oversight. Openings run across Technology & Software, Staffing & Recruiting, and Retail, with a mix of on-site, remote, and hybrid settings, and employers like Ursus, Amazon, and Flatiron Health hiring at this level now.
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IT Support Analyst – Risk Technology
Job Summary
We are seeking an accountable IT Support Analyst to manage and support our Non-Financial and Model Risk application portfolio. In this role, you will troubleshoot technical issues, manage vendor support channels, and communicate clearly across risk managers, business teams, and external software vendors.
Key Responsibilities
- Application & Vendor Support: Deliver Tier 2/3 operational support for vendor-supplied non-financial and model risk applications.
- Analytical Problem-Solving: Perform root-cause analysis on application defects, data pipeline issues, and system bugs.
- Incident Ownership: Take end-to-end accountability for technical issues, SLAs, and routine platform maintenance.
- Communication: Bridge the gap between technical teams, risk stakeholders, and software vendors with concise updates.
Qualifications
- 3+ years of application support experience, ideally within risk technology or financial services.
- Strong analytical, troubleshooting, and stakeholder communication skills.
- Demonstrated accountability and vendor management experience.
- Basic programming or scripting skills (Python or Java) are highly desirable.
Location: Chicago, IL Onsite
Job Type: 12 Months Contract
IT Support Analyst – Risk Technology
Job Summary
We are seeking an accountable IT Support Analyst to manage and support our Non-Financial and Model Risk application portfolio. In this role, you will troubleshoot technical issues, manage vendor support channels, and communicate clearly across risk managers, business teams, and external software vendors.
Key Responsibilities
- Application & Vendor Support: Deliver Tier 2/3 operational support for vendor-supplied non-financial and model risk applications.
- Analytical Problem-Solving: Perform root-cause analysis on application defects, data pipeline issues, and system bugs.
- Incident Ownership: Take end-to-end accountability for technical issues, SLAs, and routine platform maintenance.
- Communication: Bridge the gap between technical teams, risk stakeholders, and software vendors with concise updates.
Qualifications
- 3+ years of application support experience, ideally within risk technology or financial services.
- Strong analytical, troubleshooting, and stakeholder communication skills.
- Demonstrated accountability and vendor management experience.
- Basic programming or scripting skills (Python or Java) are highly desirable.
Location: Chicago, IL Onsite
Job Type: 12 Months Contract
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Who's Hiring
Top Industries Hiring
- Technology & Software15
- Staffing & Recruiting4
- Retail3
- Consulting & Professional Services3
- Medical Devices2
Mid Level IT Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level it support engineer job?
Position your experience around ownership, not just task completion. Highlight systems you administered end to end, escalations you resolved independently, and any documentation or process improvements you led. Recruiters at this level want to see that you moved beyond following instructions and started making judgment calls. Certifications like CompTIA Network+, Microsoft, or ITIL reinforce your technical depth and signal readiness for broader responsibility.
Which companies hire mid level it support engineers?
Companies hiring mid level it support engineers right now include Ursus, Amazon, and Flatiron Health, based on current listings on Migrate Mate as of September 2026. Hiring at this level comes from a wide range of organizations, including enterprise technology teams, managed service providers, healthcare systems, financial institutions, and growing companies building out internal IT infrastructure.
Are there remote mid level it support engineer jobs?
Yes, though availability varies by employer and the nature of the role. About 26% of mid level it support engineer openings are remote or hybrid as of September 2026, with fully remote positions more common in software-focused or cloud-heavy environments where hands-on hardware access is less critical. On-site roles remain prevalent wherever physical infrastructure, end-user hardware, or network maintenance is central to the position.
How do I move up to a mid level it support engineer role?
The path from entry level to mid level is built through deliberate skill deepening and demonstrated ownership. Focus on mastering a core area, such as network administration, endpoint management, or cloud services, rather than staying generalist. Take on projects you can see through to completion, document your outcomes, and measure your impact where possible. Building familiarity with ticketing systems, ITIL frameworks, and cross-functional collaboration accelerates the transition.
Which industries hire the most mid level it support engineers?
Mid Level it support engineer roles concentrate in Technology & Software, Staffing & Recruiting, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors tend to run complex internal systems, large distributed workforces, or regulated environments that require experienced support professionals who can handle escalations, maintain uptime, and contribute to infrastructure planning without close supervision.