Mid Level IT Support Engineer Jobs
Mid level it support engineer jobs go to professionals ready to own incident resolution workflows, mentor junior technicians, and drive infrastructure decisions without constant oversight. Openings run across Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, with a mix of on-site, remote, and hybrid settings, and employers like Ursus, Flatiron Health, and MicroTech Systems hiring at this level now.
Find JobsOverview
Showing 5 of 33+ Mid Level IT Support Engineer jobs
About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com
Job Summary
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com
Job Summary
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
See All 33 Mid Level IT Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level IT Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software10
- Consulting & Professional Services5
- Staffing & Recruiting4
- Retail3
- Education2
Mid Level IT Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level it support engineer job?
Position your experience around ownership, not just task completion. Highlight systems you administered end to end, escalations you resolved independently, and any documentation or process improvements you led. Recruiters at this level want to see that you moved beyond following instructions and started making judgment calls. Certifications like CompTIA Network+, Microsoft, or ITIL reinforce your technical depth and signal readiness for broader responsibility.
Which companies hire mid level it support engineers?
Companies hiring mid level it support engineers right now include Ursus, Flatiron Health, and MicroTech Systems, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of organizations, including enterprise technology teams, managed service providers, healthcare systems, financial institutions, and growing companies building out internal IT infrastructure.
Are there remote mid level it support engineer jobs?
Yes, though availability varies by employer and the nature of the role. About 30% of mid level it support engineer openings are remote or hybrid as of November 2026, with fully remote positions more common in software-focused or cloud-heavy environments where hands-on hardware access is less critical. On-site roles remain prevalent wherever physical infrastructure, end-user hardware, or network maintenance is central to the position.
How do I move up to a mid level it support engineer role?
The path from entry level to mid level is built through deliberate skill deepening and demonstrated ownership. Focus on mastering a core area, such as network administration, endpoint management, or cloud services, rather than staying generalist. Take on projects you can see through to completion, document your outcomes, and measure your impact where possible. Building familiarity with ticketing systems, ITIL frameworks, and cross-functional collaboration accelerates the transition.
Which industries hire the most mid level it support engineers?
Mid Level it support engineer roles concentrate in Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors tend to run complex internal systems, large distributed workforces, or regulated environments that require experienced support professionals who can handle escalations, maintain uptime, and contribute to infrastructure planning without close supervision.