IT Support Lead Jobs
IT Support Lead jobs are open across healthcare, financial services, education, and enterprise technology, at every level from senior technician to IT manager, with specializations in helpdesk operations, infrastructure support, and service desk management. See the openings below and apply to the ones that match your experience.
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Job Title
IT Support SpecialistJob Description
Location: Marietta & White, Georgia
Job Description
We are seeking an experienced IT Support Specialist to provide hands-on and remote technical support to employees across our North American operations. This position is ideal for an IT professional who enjoys troubleshooting, working directly with end users, and supporting a broad range of workplace technologies.
The IT Support Specialist will provide Level 1 and Level 2 support across Windows environments, Microsoft 365, networking, identity and access, mobile devices, audiovisual technology, and IT hardware. This role will also support IT equipment lifecycle management, purchasing activities, and technology needs across multiple office locations.
Responsibilities & Tasks
- Provide Level 1 and Level 2 technical support for Windows workstations, Microsoft 365 applications, peripherals, and common business applications.
- Diagnose and resolve workstation, software, authentication, connectivity, and performance issues.
- Troubleshoot network connectivity issues involving LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, TCP/IP, and related technologies.
- Support user accounts, permissions, MFA, Active Directory, and other identity and access-related issues.
- Support laptops, desktops, docking stations, monitors, printers, meeting-room equipment, and other workplace technology.
- Participate in scheduled TechBar/walk-up IT support, assisting employees with technical issues and service requests.
- Support mobile devices and cellular services, including device setup, replacement, troubleshooting, and coordination with mobile carriers when needed.
- Assist with IT purchasing and procurement activities, including obtaining quotes, ordering equipment and services, coordinating with vendors, and tracking requests.
- Support the full lifecycle of IT equipment, including deployment, replacement, inventory management, and retirement.
- Assist with infrastructure-related troubleshooting and collaborate with specialized infrastructure and network teams when escalation is required.
- Provide remote technical support to employees and offices throughout North America.
- Travel periodically to remote office locations to support workstation deployments, office changes, troubleshooting, projects, and other hands-on IT needs.
- Ensure meeting rooms, audiovisual equipment, and collaboration technologies are operational and ready for use.
- Document solutions and contribute to knowledge articles, procedures, and technical support documentation.
- Maintain clear and accurate ticket documentation and take ownership of issues through resolution.
- Identify recurring technical issues and recommend opportunities to improve, automate, or simplify the employee IT support experience.
Qualifications & Skills
- 3–5 years of IT support experience, preferably providing Level 2 or equivalent technical support in a corporate environment.
- Strong troubleshooting skills with Windows 11 and enterprise desktop environments.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Microsoft Office applications.
- Working knowledge of Active Directory, user accounts, permissions, MFA, and identity and access management concepts.
-
Solid understanding of networking fundamentals, including:
- TCP/IP
- DNS and DHCP
- LAN/WAN concepts
- Wi-Fi
- VPN
- VLANs
- Ability to independently diagnose and troubleshoot technical issues and determine when escalation to another technical team is appropriate.
- Strong customer-service mindset with the ability to support employees with varying levels of technical knowledge.
- Strong written and verbal communication skills.
- Ability to effectively organize and prioritize multiple tickets, service requests, and operational activities.
- Willingness and ability to travel periodically to other office locations.
Preferred Qualifications
- Familiarity with Microsoft Entra ID.
- Experience supporting smartphones, mobile devices, and corporate cellular services.
- Experience troubleshooting office network and infrastructure equipment.
- Experience with IT purchasing, vendor management, procurement, or IT asset management.
- Experience supporting Microsoft Teams Rooms or other meeting-room and audiovisual technologies.
- Experience providing IT support across multiple office locations.
- Experience creating knowledge articles, procedures, and technical support documentation.
- Familiarity with Microsoft Copilot, Power Automate, or other workplace automation technologies.
Core Competencies
- Technical troubleshooting and problem-solving
- Customer-focused service delivery
- Ownership and follow-through
- Clear written and verbal communication
- Ability to work independently
- Collaboration across technical teams
- Organization and prioritization
- Adaptability across a broad range of technologies
- Continuous improvement mindset
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Job Title
IT Support SpecialistJob Description
Location: Marietta & White, Georgia
Job Description
We are seeking an experienced IT Support Specialist to provide hands-on and remote technical support to employees across our North American operations. This position is ideal for an IT professional who enjoys troubleshooting, working directly with end users, and supporting a broad range of workplace technologies.
The IT Support Specialist will provide Level 1 and Level 2 support across Windows environments, Microsoft 365, networking, identity and access, mobile devices, audiovisual technology, and IT hardware. This role will also support IT equipment lifecycle management, purchasing activities, and technology needs across multiple office locations.
Responsibilities & Tasks
- Provide Level 1 and Level 2 technical support for Windows workstations, Microsoft 365 applications, peripherals, and common business applications.
- Diagnose and resolve workstation, software, authentication, connectivity, and performance issues.
- Troubleshoot network connectivity issues involving LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, TCP/IP, and related technologies.
- Support user accounts, permissions, MFA, Active Directory, and other identity and access-related issues.
- Support laptops, desktops, docking stations, monitors, printers, meeting-room equipment, and other workplace technology.
- Participate in scheduled TechBar/walk-up IT support, assisting employees with technical issues and service requests.
- Support mobile devices and cellular services, including device setup, replacement, troubleshooting, and coordination with mobile carriers when needed.
- Assist with IT purchasing and procurement activities, including obtaining quotes, ordering equipment and services, coordinating with vendors, and tracking requests.
- Support the full lifecycle of IT equipment, including deployment, replacement, inventory management, and retirement.
- Assist with infrastructure-related troubleshooting and collaborate with specialized infrastructure and network teams when escalation is required.
- Provide remote technical support to employees and offices throughout North America.
- Travel periodically to remote office locations to support workstation deployments, office changes, troubleshooting, projects, and other hands-on IT needs.
- Ensure meeting rooms, audiovisual equipment, and collaboration technologies are operational and ready for use.
- Document solutions and contribute to knowledge articles, procedures, and technical support documentation.
- Maintain clear and accurate ticket documentation and take ownership of issues through resolution.
- Identify recurring technical issues and recommend opportunities to improve, automate, or simplify the employee IT support experience.
Qualifications & Skills
- 3–5 years of IT support experience, preferably providing Level 2 or equivalent technical support in a corporate environment.
- Strong troubleshooting skills with Windows 11 and enterprise desktop environments.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Microsoft Office applications.
- Working knowledge of Active Directory, user accounts, permissions, MFA, and identity and access management concepts.
-
Solid understanding of networking fundamentals, including:
- TCP/IP
- DNS and DHCP
- LAN/WAN concepts
- Wi-Fi
- VPN
- VLANs
- Ability to independently diagnose and troubleshoot technical issues and determine when escalation to another technical team is appropriate.
- Strong customer-service mindset with the ability to support employees with varying levels of technical knowledge.
- Strong written and verbal communication skills.
- Ability to effectively organize and prioritize multiple tickets, service requests, and operational activities.
- Willingness and ability to travel periodically to other office locations.
Preferred Qualifications
- Familiarity with Microsoft Entra ID.
- Experience supporting smartphones, mobile devices, and corporate cellular services.
- Experience troubleshooting office network and infrastructure equipment.
- Experience with IT purchasing, vendor management, procurement, or IT asset management.
- Experience supporting Microsoft Teams Rooms or other meeting-room and audiovisual technologies.
- Experience providing IT support across multiple office locations.
- Experience creating knowledge articles, procedures, and technical support documentation.
- Familiarity with Microsoft Copilot, Power Automate, or other workplace automation technologies.
Core Competencies
- Technical troubleshooting and problem-solving
- Customer-focused service delivery
- Ownership and follow-through
- Clear written and verbal communication
- Ability to work independently
- Collaboration across technical teams
- Organization and prioritization
- Adaptability across a broad range of technologies
- Continuous improvement mindset
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
IT Support Lead Jobs by Experience Level
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Find IT Support Lead JobsIT Support Lead Job Market
Who's Hiring
- Amazon53
- Gr8ttek29
- Technology, Automation, and Management15
- Tesla13
- Courser11
Top Industries Hiring
- Technology & Software27
- Education11
- Consulting & Professional Services9
- Staffing & Recruiting5
- Manufacturing4
What Employers Look For
The qualifications that appear most often in IT support lead jobs.
- Three or more years of experience in IT support or helpdesk roles
- Experience supervising or mentoring a team of support technicians
- Proficiency with a ticketing platform such as ServiceNow or Jira Service Management
- ITIL Foundation certification or working knowledge of ITIL service management practices
- CompTIA A+, Network+, or equivalent technical certification
- Strong troubleshooting skills across Windows, macOS, and common enterprise hardware
Tips for Your IT Support Lead Job Search
Quantify your team leadership metrics
Hiring managers for IT support lead roles want specifics: how many technicians you supervised, ticket volume you managed, and resolution time improvements you drove. Generic descriptions of leadership get overlooked. Replace them with numbers from your actual environment.
Highlight your ITIL or CompTIA credentials prominently
Certifications like ITIL Foundation, CompTIA A+, and CompTIA Network+ appear in a large share of it support lead postings. List them in a dedicated credentials section near the top of your resume so they're spotted before a recruiter reads your work history.
Apply early to roles that fit
Migrate Mate lists it support lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by ticketing platform experience
Many it support lead postings specify a ticketing or service management platform like ServiceNow, Jira Service Management, or Zendesk. When you filter your search by those tool names, you surface roles where your environment-specific experience is a direct match.
Prepare a scenario answer for escalation situations
Interviewers for IT support lead roles consistently ask how you handle escalations from your team. Prepare a specific example that covers how you triaged the issue, what you communicated to stakeholders, and how the resolution affected team process going forward.
Negotiate scope alongside compensation
When you receive an offer, clarify the headcount you'll manage, on-call expectations, and budget authority before accepting. It support lead titles vary widely in actual responsibility, and aligning on scope upfront prevents mismatches that lead to early exits.
IT Support Lead Jobs: Frequently Asked Questions
Which companies are hiring the most it support leads?
The companies hiring the most it support leads right now include Amazon, Gr8ttek, and Technology, Automation, and Management, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest volume of these roles.
How many it support lead jobs are remote?
About 31% of it support lead openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common because hands-on hardware support is part of many environments. Remote and hybrid openings are most concentrated in service desk management, desktop support coordination, and roles at organizations with distributed office footprints.
How do you become an it support lead?
Start by building several years of hands-on helpdesk or desktop support experience, then move into an informal mentorship role with junior technicians to demonstrate leadership. Earning an ITIL Foundation certification and a technical credential like CompTIA Network+ strengthens your candidacy. Apply for senior technician or team lead roles that include supervisory responsibilities before targeting full it support lead positions.
Can I get hired as an it support lead with little experience?
Getting hired as an it support lead with limited experience is possible if you've already informally coached teammates, led a project, or handled escalations without a formal title. Document those contributions specifically on your resume. Some employers, particularly small businesses and startups, will hire a strong senior technician into a lead role and develop the management side on the job.
What does the it support lead interview process look like?
The it support lead interview process typically starts with a recruiter screen focused on your background and team size, followed by a technical interview where you walk through troubleshooting scenarios and tool experience. A second round with the IT manager or department head usually covers leadership situations, escalation handling, and how you've improved team performance. Some employers add a brief practical exercise or case scenario.
Where can I find and apply to it support lead jobs?
You can find and apply to it support lead jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that fit your experience level and specialization, then apply directly to each listing that matches what you're looking for.
See All 1,833+ IT Support Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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