IT Support Specialist Jobs in Dallas, TX

Job title: IT Services & Support Technician

Location: Dallas, Texas
Schedule: onsite

Reports to: IT Service Delivery Manager

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Customer‑focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands‑on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‑user support.

Essential Responsibilities:

End‑User Support

• Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals

• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures

• Technical support on RF scanners, label and network printers.

• Support end users with software installations, configuration, and general IT inquiries

Microsoft Infrastructure Support

• Manage and maintain Active Directory user accounts, groups, and permissions

• Support Entra ID (Azure AD) identity management tasks

• Assist with Intune Company Portal device enrollment, compliance, and application deployment

• Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies

Networking & Systems

• Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP)

• Collaborate with network teams to escalate and resolve connectivity problems

• Support VPN access and remote connectivity tools

Hardware & Peripheral Support

• Diagnose and repair issues with laptops, desktops, printers, and other office equipment

• Perform hardware upgrades, imaging, and device lifecycle management

• Maintain inventory of IT equipment and assist with asset tracking

Minimum Qualifications:

• 3–5 years of experience in an IT support or helpdesk technician role

• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration

• Familiarity with networking fundamentals and troubleshooting

• Hands‑on experience supporting hardware (printers, laptops, desktops)

• Excellent communication, customer service, and problem‑solving skills

• Ability to work independently and manage multiple priorities

Preferred Skills (but not required)

• Experience with ticketing systems (ServiceNow, Jira, etc.)

• Basic PowerShell knowledge

• CompTIA A+, Network+, or Microsoft certifications

What is in it for you?

• Medical, dental and vision insurance coverage options that begin on your first day of employment

• Flexible HSA and FSA options to manage healthcare and dependent care expenses

• 12 paid holidays

• 15 vacation days to start

• 6 personal days

• Paid leave for jury duty and bereavement

• 401(k) plan options with immediate company match and full vesting from day one

• Basic life insurance, short-term and long-term disability coverage for the unexpected

• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.

• A strong flexibility policy making you thrive both in your job and privately

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.