IT Technical Support Jobs in New Orleans, LA
IT Technical Support jobs in New Orleans are concentrated in the Central Business District, Mid-City, and the Metairie corridor, with demand driven by healthcare systems, hospitality technology, and higher education. Employers hiring right now include LCMC Health, Entergy, and Tulane University. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 18+ IT Technical Support jobs
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
HOW YOU WILL CREATE THE EXTRAORDINARY
- Provides first level support functions on all platforms including, but not limited to, AS/400, PC’s, Telephony, Enterprise Networks, NT Server, UNIX.
- Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
- Responds to telephone calls for help and ensures that client/user support and service requests are handled or escalated in a timely manner.
- Provides first-level support for all systems including software and hardware for all platforms; problem determination/isolation and analysis of problem data.
- Performs data analysis. Documents findings.
- Expedites complex problems to the appropriate IT staff or service vendors. Communicates the final resolution to clients/users.
- Completes and documents assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
- Maintains the latest procedures and documentation for all platforms. Performs intermediate technical tasks on all platforms.
- Uses the help desk log to track and close all client/user calls/problems reported to IT.
- Ensures the computer/equipment room is maintained at prescribed temperature levels and is in a clean and orderly condition.
- Provides one-on-one training for Support Technicians and clients/users.
- Monitors and reports system performance issues as necessary.
- Participates in department driven projects.
- Maintains the confidential nature of matters pertaining to company records, policies, and customer lists.
- Shreds reports containing sensitive data as determined by management.
- Maintains a log of all system downtime and reports all extended downtime to the supervisor and/or manager.
- Performs all duties in a manner that ensures that the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
- Maintains technical asset inventory properly. Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance
WHAT YOU WILL NEED
- Must be at least 21 year old to apply.
- High school diploma or GED is required.
- College level training equivalent to Bachelor’s degree in Computer Science or equivalent technical training required.
- Background experience in technical computer support environment preferred.
- Some training in the data processing field is preferred.
- Minimum of one year experience in a technical support role required.
- Strong personal computing skills recommended.
- Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms.
- Basic knowledge of computer operations and user environments required.
- Intermediate level skills related to trouble-shooting on multiple platforms, problem determination, restoration techniques, related hardware and software products required.
- Intermediate knowledge of network topologies.
- Excellent communication skills required. Intermediate analytical and problem solving skills.
- Must have the ability to exercise judgment when analyzing problems to determine if they warrant escalation.
- Must have good customer relation skills. Must be well organized, detail oriented and multi-task oriented.
- Must be available to work in a 24 hour, 7 day a week environment.
- Must have the ability to work in a high pressure, fast paced environment.
Additional Requirements:
- Must have transportation available and home telephone.
- Must have the ability to note audio or visual warnings or error messages from system.
- Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.
GAMING PERMIT: Non-key
ABOUT US
Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
HOW YOU WILL CREATE THE EXTRAORDINARY
- Provides first level support functions on all platforms including, but not limited to, AS/400, PC’s, Telephony, Enterprise Networks, NT Server, UNIX.
- Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
- Responds to telephone calls for help and ensures that client/user support and service requests are handled or escalated in a timely manner.
- Provides first-level support for all systems including software and hardware for all platforms; problem determination/isolation and analysis of problem data.
- Performs data analysis. Documents findings.
- Expedites complex problems to the appropriate IT staff or service vendors. Communicates the final resolution to clients/users.
- Completes and documents assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
- Maintains the latest procedures and documentation for all platforms. Performs intermediate technical tasks on all platforms.
- Uses the help desk log to track and close all client/user calls/problems reported to IT.
- Ensures the computer/equipment room is maintained at prescribed temperature levels and is in a clean and orderly condition.
- Provides one-on-one training for Support Technicians and clients/users.
- Monitors and reports system performance issues as necessary.
- Participates in department driven projects.
- Maintains the confidential nature of matters pertaining to company records, policies, and customer lists.
- Shreds reports containing sensitive data as determined by management.
- Maintains a log of all system downtime and reports all extended downtime to the supervisor and/or manager.
- Performs all duties in a manner that ensures that the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
- Maintains technical asset inventory properly. Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance
WHAT YOU WILL NEED
- Must be at least 21 year old to apply.
- High school diploma or GED is required.
- College level training equivalent to Bachelor’s degree in Computer Science or equivalent technical training required.
- Background experience in technical computer support environment preferred.
- Some training in the data processing field is preferred.
- Minimum of one year experience in a technical support role required.
- Strong personal computing skills recommended.
- Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms.
- Basic knowledge of computer operations and user environments required.
- Intermediate level skills related to trouble-shooting on multiple platforms, problem determination, restoration techniques, related hardware and software products required.
- Intermediate knowledge of network topologies.
- Excellent communication skills required. Intermediate analytical and problem solving skills.
- Must have the ability to exercise judgment when analyzing problems to determine if they warrant escalation.
- Must have good customer relation skills. Must be well organized, detail oriented and multi-task oriented.
- Must be available to work in a 24 hour, 7 day a week environment.
- Must have the ability to work in a high pressure, fast paced environment.
Additional Requirements:
- Must have transportation available and home telephone.
- Must have the ability to note audio or visual warnings or error messages from system.
- Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.
GAMING PERMIT: Non-key
ABOUT US
Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
See All 18 IT Technical Support Jobs in New Orleans
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Find IT Technical Support JobsIT Technical Support Job Market in New Orleans
Who's Hiring
Top Industries Hiring
- Education
- Healthcare & Medical Services
IT Technical Support Jobs in New Orleans: Frequently Asked Questions
How do I get a it technical support job in New Orleans?
Focus on the sectors that drive the most local hiring: healthcare networks, hotel and hospitality groups, and universities concentrated around Uptown and the Medical District. Employers in these industries frequently need on-site support staff who know the environment. Candidates who hold CompTIA A+ or Network+ certifications and can show experience with ticketing systems tend to stand out in this market.
Which companies hire it technical supports in New Orleans?
Employers hiring it technical supports in New Orleans right now include LCMC Health, Entergy, and Tulane University, based on current listings on Migrate Mate as of July 2026. New Orleans draws a mix of large health systems, regional hospitality operators, and mid-size professional services firms, all of which maintain internal help desk and support teams.
Are there remote it technical support jobs in New Orleans?
Yes, though it technical support is largely hands-on, so fully remote roles are less common than in purely analytical fields. About 80% of it technical support openings tied to New Orleans are remote or hybrid as of July 2026, skewing toward positions focused on software troubleshooting, user account management, and first-tier help desk work rather than physical hardware support.
How can I get a it technical support job in New Orleans with little or no experience?
The most realistic entry path locally is through healthcare systems and universities, which frequently hire entry-level help desk associates and desktop support trainees. Tulane, Loyola, and the large hospital networks in the Medical District all maintain IT departments that onboard candidates with foundational certifications like CompTIA A+. Volunteering with local nonprofits or completing a community college IT program can also open doors with mid-size New Orleans employers.
Which industries hire the most it technical supports in New Orleans?
New Orleans it technical support roles concentrate in Education and Healthcare & Medical Services, based on current listings on Migrate Mate as of July 2026. The city's outsized healthcare infrastructure, large university presence, and hospitality-driven economy create consistent demand for on-site and help desk support across all three sectors.
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See All 18 IT Technical Support Jobs in New Orleans
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