Knowledge Analyst Jobs
Knowledge Analyst jobs are open across consulting, financial services, healthcare, and technology, with specializations in knowledge management, competitive intelligence, and organizational learning, from entry-level analyst to senior and principal roles. Find a role that fits below and apply directly.
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Showing 5 of 33+ Knowledge Analyst jobs
Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.
This position is hybrid 3 days per week in the following office locations: Alpharetta, GA
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Sr. Business Analyst – Knowledge Management to join our ever-evolving Global Knowledge Management Team and help shape the future of global commerce
What you’ll own
- Ensure the Global Knowledge Management process built on the Knowledge-Centered Service (KCS) methodology is adopted and that knowledge articles follow the Knowledge-Centered Service (KCS) Governance and Standards put in place to ensure articles are easy to consume, find and meet the appropriate quality required
- Maintain relationships and collaborate with key stakeholders, influencing and driving adoption of Knowledge-Centered Service (KCS) best practices focused on creating efficiencies in processes and workflows through solve loop activities
- Assist in the development of trends and analysis of Knowledge Management data, to help develop insights into Knowledge Management process performance and measurements of both the process itself
- Support existing knowledge management tools and technologies, including knowledge databases, self-service portals and data extraction and workflow systems, by providing technical expertise and liaising between IT and other stakeholders
- Flexibility to acquire knowledge of new systems and practices in accordance with organization need, including AI, document automation and other ITSM process improvement tools. Stay abreast of new technologies that impact IT service delivery
- Act as an ambassador and evangelist for Knowledge-Centered Service (KCS) & Knowledge Management while interacting with other departments
What you’ll bring
- Technical Bachelor’s degree in Information Systems, Computer Science or related fields of study will be considered, or the equivalent combination of education, training or work experience.
- In depth understanding of ServiceNow Knowledge Management capabilities
- At least 3 years' experience administering the Knowledge-Centered Service (KCS) methodology within the ITSM space
- Tenure operating in a global, fast-paced environment with an emphasis on positive change and adaptive working practices
- Expert in engaging and building successful relationships with stakeholders of the Knowledge Management process
- At least 3 years' experience managing Knowledge workflows and ensuring quick availability of content to the target audience
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-AD4
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.
Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.
This position is hybrid 3 days per week in the following office locations: Alpharetta, GA
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Sr. Business Analyst – Knowledge Management to join our ever-evolving Global Knowledge Management Team and help shape the future of global commerce
What you’ll own
- Ensure the Global Knowledge Management process built on the Knowledge-Centered Service (KCS) methodology is adopted and that knowledge articles follow the Knowledge-Centered Service (KCS) Governance and Standards put in place to ensure articles are easy to consume, find and meet the appropriate quality required
- Maintain relationships and collaborate with key stakeholders, influencing and driving adoption of Knowledge-Centered Service (KCS) best practices focused on creating efficiencies in processes and workflows through solve loop activities
- Assist in the development of trends and analysis of Knowledge Management data, to help develop insights into Knowledge Management process performance and measurements of both the process itself
- Support existing knowledge management tools and technologies, including knowledge databases, self-service portals and data extraction and workflow systems, by providing technical expertise and liaising between IT and other stakeholders
- Flexibility to acquire knowledge of new systems and practices in accordance with organization need, including AI, document automation and other ITSM process improvement tools. Stay abreast of new technologies that impact IT service delivery
- Act as an ambassador and evangelist for Knowledge-Centered Service (KCS) & Knowledge Management while interacting with other departments
What you’ll bring
- Technical Bachelor’s degree in Information Systems, Computer Science or related fields of study will be considered, or the equivalent combination of education, training or work experience.
- In depth understanding of ServiceNow Knowledge Management capabilities
- At least 3 years' experience administering the Knowledge-Centered Service (KCS) methodology within the ITSM space
- Tenure operating in a global, fast-paced environment with an emphasis on positive change and adaptive working practices
- Expert in engaging and building successful relationships with stakeholders of the Knowledge Management process
- At least 3 years' experience managing Knowledge workflows and ensuring quick availability of content to the target audience
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-AD4
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.
Knowledge Analyst Jobs by Experience Level
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Find Knowledge Analyst JobsKnowledge Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in knowledge analyst jobs.
- Bachelor's degree in information science, library science, or a related field
- Experience with knowledge management platforms such as SharePoint or Confluence
- Ability to build and maintain taxonomies, metadata schemas, or content structures
- Strong analytical skills with experience synthesizing large volumes of unstructured information
- Proficiency in documenting processes and creating clear, accessible knowledge assets
- Familiarity with change management practices and cross-functional collaboration in large organizations
Tips for Your Knowledge Analyst Job Search
Tailor your resume to knowledge systems
Highlight specific knowledge management platforms you've used, such as SharePoint, Confluence, or similar tools, and describe how your work improved information retrieval or reduced knowledge gaps for teams. Generic analyst resumes get overlooked in this space.
Show taxonomy and ontology work explicitly
Many knowledge analyst postings require experience building or maintaining taxonomies, metadata schemas, or content hierarchies. If you've done this work, name the classification systems you built and the scale they operated at, even informally.
Target postings by knowledge domain not just title
Knowledge analyst roles are often posted under titles like knowledge management specialist, learning content analyst, or competitive intelligence analyst. Search across those variants to avoid missing openings that match your background exactly.
Apply early to roles that fit
Migrate Mate lists knowledge analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a knowledge audit or mapping sample
Interviewers frequently ask knowledge analyst candidates to walk through how they would assess a knowledge gap or structure an audit. Having a concrete example, even from a volunteer or academic project, gives you a clear and credible answer.
Negotiate scope alongside salary
Knowledge analyst roles vary widely in whether you own strategy or execute it. During offer discussions, clarify whether the role includes designing knowledge frameworks or only maintaining existing ones, since that distinction shapes career growth significantly.
Knowledge Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most knowledge analysts?
Venable LLP, Empower AI, and Design Interactive are hiring the most knowledge analysts right now, with openings concentrated in Virginia, Illinois, and North Carolina, based on current listings on Migrate Mate as of November 2026. Demand is especially high in consulting, financial services, and large enterprise technology firms.
How many knowledge analyst jobs are remote?
About 86% of knowledge analyst openings are fully remote or hybrid as of November 2026, reflecting how much of the work centers on digital platforms and documentation systems. Roles focused on content governance, internal wikis, and competitive intelligence tend to be the most remote-friendly, while positions requiring on-site collaboration with frontline teams are more likely to require in-person presence.
How do you become a knowledge analyst?
Most knowledge analysts start with a degree in information science, library science, communications, or a related field, then build hands-on experience with knowledge management tools, content auditing, or research synthesis. Earning a certification in knowledge management strengthens your candidacy, and building a portfolio that shows how you have organized or improved information systems gives hiring managers concrete evidence of your skills.
Can you get a knowledge analyst job without direct experience?
Yes, you can break into knowledge analyst roles by demonstrating transferable skills in research, documentation, or information organization, even if your past titles did not include the word analyst. Volunteer projects, academic work, or contributions to open wikis and community knowledge bases can substitute for formal experience, especially if you frame them around the outcomes you produced rather than the tasks you performed.
What does the knowledge analyst interview process look like?
The knowledge analyst interview process typically includes an initial screening call focused on your background with knowledge systems, followed by one or two technical or case-style rounds where you may be asked to map a knowledge gap, evaluate an existing knowledge base, or propose a taxonomy structure. Final rounds often involve a panel from the teams you would support, testing how well you can translate complex information needs into practical solutions.
Where can I find and apply to knowledge analyst jobs?
You can find and apply to knowledge analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing without being redirected through additional sign-up steps or third-party sites.
See All 33 Knowledge Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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