Mid Level Lead Platform Engineer Jobs
Mid level lead platform engineer jobs go to engineers ready to own platform components end to end, guide junior teammates, and drive architectural decisions without close oversight. Roles are available across on-site, remote, and hybrid settings in Technology & Software and Banking & Financial Services, with TikTok USDS Joint Venture, 6sense, and JPMorganChase actively hiring at this level now.
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Showing 4 of 7+ Mid Level Lead Platform Engineer jobs
Senior ServiceNow Developer & Platform Governance Lead – Plano, TX | Onsite- 100% Contract role No C2C, only W2 candidates
We are seeking an experienced Senior ServiceNow Developer & Platform Governance Lead to support a leading global telecommunications technology organization. This is a hands-on technical leadership opportunity focused on ServiceNow platform administration, post-launch stabilization, governance, automation, and enterprise ITSM operations. The ideal candidate will bring strong ServiceNow administration experience, JavaScript/GlideScript expertise, and the ability to take ownership of a mission-critical platform supporting 24/7 Telecom operations.
Are you the ServiceNow expert everyone turns to when the platform needs to run flawlessly? This is your opportunity to take the driver's seat! You'll lead the transition from a System Integrator, establish platform governance, troubleshoot complex integrations, and mentor experienced Remedy administrators as they move into ServiceNow. If you enjoy combining hands-on technical problem-solving with strategic leadership, this role offers the opportunity to make a lasting impact.
Required Skills & Experience
- 5+ years of hands-on ServiceNow System Administration experience in large-scale enterprise environments.
- Strong experience managing ServiceNow production environments, platform stability, security, upgrades, and access management.
- Proven ability to establish ServiceNow platform governance, lead technical steering meetings, and communicate with senior leadership.
- Experience managing System Integrator transitions, technical knowledge transfer, and post-implementation platform ownership.
- Strong proficiency in JavaScript, GlideScript, REST/SOAP APIs, HTML, CSS, and ServiceNow database relationships.
- Hands-on experience troubleshooting custom scripts, integrations, workflow automations, and production issues.
- Strong understanding of ITSM processes, incident management, change management, and SLA performance.
- Experience mentoring technical administrators and guiding cross-functional support teams.
- Ability to lead customer-facing technical discussions, ticket reviews, and issue resolution.
- Required Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
Desired Skills & Experience
- Previous experience supporting Telecom or other 24/7 mission-critical operations.
- Experience migrating from BMC Remedy to ServiceNow.
- ITIL certification and strong ITSM process knowledge.
- Experience with ServiceNow Virtual Agent, chatbots, and AI-driven automation.
- Exposure to NICE inContact or enterprise contact center platforms.
- Experience with platform licensing, vendor management, and governance roadmaps.
- Strong technical business analysis, reporting, and stakeholder management skills.
What You Will Be Doing
Tech Breakdown
- 35% ServiceNow Platform Administration & Production Support
- 25% Platform Governance, Security & Strategic Leadership
- 20% JavaScript/GlideScript, Integrations & Workflow Automation
- 10% System Integrator Transition & Knowledge Transfer
- 10% ITSM Reporting, SLA Analysis & Contact Center Support
Daily Responsibilities
- 30% Own ServiceNow platform operations, troubleshoot production issues, and ensure system stability.
- 25% Lead platform governance initiatives, technical meetings, and stakeholder discussions.
- 20% Develop, troubleshoot, and optimize scripts, integrations, and workflow automations.
- 15% Collaborate with System Integrators, mentor internal administrators, and drive knowledge transfer.
- 10% Review trouble tickets, monitor SLA metrics, analyze operational trends, and support continuous improvement.
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Senior ServiceNow Developer & Platform Governance Lead – Plano, TX | Onsite- 100% Contract role No C2C, only W2 candidates
We are seeking an experienced Senior ServiceNow Developer & Platform Governance Lead to support a leading global telecommunications technology organization. This is a hands-on technical leadership opportunity focused on ServiceNow platform administration, post-launch stabilization, governance, automation, and enterprise ITSM operations. The ideal candidate will bring strong ServiceNow administration experience, JavaScript/GlideScript expertise, and the ability to take ownership of a mission-critical platform supporting 24/7 Telecom operations.
Are you the ServiceNow expert everyone turns to when the platform needs to run flawlessly? This is your opportunity to take the driver's seat! You'll lead the transition from a System Integrator, establish platform governance, troubleshoot complex integrations, and mentor experienced Remedy administrators as they move into ServiceNow. If you enjoy combining hands-on technical problem-solving with strategic leadership, this role offers the opportunity to make a lasting impact.
Required Skills & Experience
- 5+ years of hands-on ServiceNow System Administration experience in large-scale enterprise environments.
- Strong experience managing ServiceNow production environments, platform stability, security, upgrades, and access management.
- Proven ability to establish ServiceNow platform governance, lead technical steering meetings, and communicate with senior leadership.
- Experience managing System Integrator transitions, technical knowledge transfer, and post-implementation platform ownership.
- Strong proficiency in JavaScript, GlideScript, REST/SOAP APIs, HTML, CSS, and ServiceNow database relationships.
- Hands-on experience troubleshooting custom scripts, integrations, workflow automations, and production issues.
- Strong understanding of ITSM processes, incident management, change management, and SLA performance.
- Experience mentoring technical administrators and guiding cross-functional support teams.
- Ability to lead customer-facing technical discussions, ticket reviews, and issue resolution.
- Required Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
Desired Skills & Experience
- Previous experience supporting Telecom or other 24/7 mission-critical operations.
- Experience migrating from BMC Remedy to ServiceNow.
- ITIL certification and strong ITSM process knowledge.
- Experience with ServiceNow Virtual Agent, chatbots, and AI-driven automation.
- Exposure to NICE inContact or enterprise contact center platforms.
- Experience with platform licensing, vendor management, and governance roadmaps.
- Strong technical business analysis, reporting, and stakeholder management skills.
What You Will Be Doing
Tech Breakdown
- 35% ServiceNow Platform Administration & Production Support
- 25% Platform Governance, Security & Strategic Leadership
- 20% JavaScript/GlideScript, Integrations & Workflow Automation
- 10% System Integrator Transition & Knowledge Transfer
- 10% ITSM Reporting, SLA Analysis & Contact Center Support
Daily Responsibilities
- 30% Own ServiceNow platform operations, troubleshoot production issues, and ensure system stability.
- 25% Lead platform governance initiatives, technical meetings, and stakeholder discussions.
- 20% Develop, troubleshoot, and optimize scripts, integrations, and workflow automations.
- 15% Collaborate with System Integrators, mentor internal administrators, and drive knowledge transfer.
- 10% Review trouble tickets, monitor SLA metrics, analyze operational trends, and support continuous improvement.
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
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Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Mid Level Lead Platform Engineer Jobs: Frequently Asked Questions
How do I get a mid level lead platform engineer job?
Position yourself around ownership, not just contribution. Highlight projects where you led the design or delivery of a platform component, made technology decisions, and saw the work through to production. Emphasize cross-team collaboration, any mentoring you have done, and measurable outcomes like reliability improvements or deployment frequency gains. Tailor your resume to show scope, not just tasks.
Which companies hire mid level lead platform engineers?
Companies hiring mid level lead platform engineers right now include TikTok USDS Joint Venture, 6sense, and JPMorganChase, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of organizations, from large enterprises modernizing their infrastructure to growth-stage technology companies scaling their platform teams.
Are there remote mid level lead platform engineer jobs?
Yes, remote work is well established for this role. About 29% of mid level lead platform engineer openings are remote or hybrid as of November 2026, reflecting how platform engineering work naturally fits distributed teams. Fully on-site roles do exist, typically at companies with strict security or infrastructure requirements.
How do I move up to a mid level lead platform engineer role?
Moving into mid level comes from building consistent depth over your early career. Focus on taking full ownership of platform features rather than supporting others, learning the operational side of the systems you build, and demonstrating that your decisions improve reliability or efficiency. Mentoring a newer engineer and contributing to design discussions signals readiness for the step up.
Which industries hire the most mid level lead platform engineers?
Mid Level lead platform engineer roles concentrate in Technology & Software and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they depend on scalable, resilient infrastructure and need engineers who can own platform capabilities with enough experience to make sound technical trade-offs independently.