Entry Level Lead Support Engineer Jobs
New grad lead support engineer jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship background can carry more weight than a lengthy resume. Most openings mix on-site and 23% remote or hybrid work across Technology & Software, Healthcare & Medical Services, and Insurance, with employers like CVS Health, University of Rochester, and Amazon hiring at this level now.
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Showing 5 of 687+ Entry Level Lead Support Engineer jobs
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.
Futura Systems, a NISC subsidiary, provides enterprise utility GIS solutions to hundreds of electric membership cooperatives, municipal systems, and utility providers across the U.S. Leveraging ESRI's ArcGIS platform, we deliver mapping, staking, outage management, operations, and workforce management tools that are both powerful and user-friendly.
If you thrive on problem-solving, learning, and helping customers succeed, this is the place for you!
Position Overview:
As a Product Support Specialist I, you will be the first line of support for our customers, troubleshooting GIS product-related issues, implementing solutions, and helping users maximize the value of our software. You will collaborate with internal teams, communicate solutions clearly, and contribute to a culture of innovation and learning.
Essential Functions:
- Provide first-line product support via phone, email, and chat.
- Identify and troubleshoot technical issues using documentation and customer input.
- Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
- Escalate complex issues to senior team members when needed.
- Test software changes for compatibility and implement basic fixes.
- Train end users and create technical documentation, webinars, and presentations.
- Customize software solutions to align with customer business processes.
- Gather and share customer feedback with development teams to improve product functionality.
- Maintain accurate records of customer interactions and support activities.
- Collaborate with cross-functional teams to resolve customer concerns.
- Represent the company at conferences and networking events.
- Stay proactive in learning, innovation, and knowledge-sharing.
Knowledge, Skills, and Abilities:
- Bachelor's Degree in GIS, Geography, or a related field.
- 2 years or more technical support experience preferred.
- Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
- Excellent written and verbal communication skills.
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic knowledge of ESRI ArcGIS suite.
- Understanding of software troubleshooting and support.
- Experience with help desk software or CRM tools.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information to technical and non-technical audiences.
- Flexibility, time management, and ability to thrive in a fast-paced environment.
- Solution-oriented, proactive, and eager to learn.
- Passion for exceptional customer service and teamwork.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.
Futura Systems, a NISC subsidiary, provides enterprise utility GIS solutions to hundreds of electric membership cooperatives, municipal systems, and utility providers across the U.S. Leveraging ESRI's ArcGIS platform, we deliver mapping, staking, outage management, operations, and workforce management tools that are both powerful and user-friendly.
If you thrive on problem-solving, learning, and helping customers succeed, this is the place for you!
Position Overview:
As a Product Support Specialist I, you will be the first line of support for our customers, troubleshooting GIS product-related issues, implementing solutions, and helping users maximize the value of our software. You will collaborate with internal teams, communicate solutions clearly, and contribute to a culture of innovation and learning.
Essential Functions:
- Provide first-line product support via phone, email, and chat.
- Identify and troubleshoot technical issues using documentation and customer input.
- Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
- Escalate complex issues to senior team members when needed.
- Test software changes for compatibility and implement basic fixes.
- Train end users and create technical documentation, webinars, and presentations.
- Customize software solutions to align with customer business processes.
- Gather and share customer feedback with development teams to improve product functionality.
- Maintain accurate records of customer interactions and support activities.
- Collaborate with cross-functional teams to resolve customer concerns.
- Represent the company at conferences and networking events.
- Stay proactive in learning, innovation, and knowledge-sharing.
Knowledge, Skills, and Abilities:
- Bachelor's Degree in GIS, Geography, or a related field.
- 2 years or more technical support experience preferred.
- Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
- Excellent written and verbal communication skills.
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic knowledge of ESRI ArcGIS suite.
- Understanding of software troubleshooting and support.
- Experience with help desk software or CRM tools.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information to technical and non-technical audiences.
- Flexibility, time management, and ability to thrive in a fast-paced environment.
- Solution-oriented, proactive, and eager to learn.
- Passion for exceptional customer service and teamwork.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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Find JobsEntry Level Lead Support Engineer Job Market
Who's Hiring
- CVS Health80
- University of Rochester15
- Amazon13
- KLA12
- Oracle9
Top Industries Hiring
- Technology & Software143
- Healthcare & Medical Services97
- Insurance85
- Education59
- Manufacturing45
Entry Level Lead Support Engineer Jobs: Frequently Asked Questions
How do I get an entry level lead support engineer job?
Focus on demonstrating hands-on troubleshooting experience, even from internships, coursework, or personal projects. Employers at this level look for familiarity with ticketing systems, strong written communication, and the ability to triage and escalate issues. A portfolio that shows real problem-solving, combined with any customer-facing or technical support experience, gives entry level candidates a clear edge over those with credentials alone.
Which companies hire entry level lead support engineers?
Companies hiring entry level lead support engineers right now include CVS Health, University of Rochester, and Amazon, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including fast-growing technology companies, managed service providers, and enterprise software firms that build support pipelines by developing junior talent from the ground up.
Are there remote entry level lead support engineer jobs?
Yes, though most entry level roles still favor on-site or hybrid arrangements to support team training. About 23% of entry level lead support engineer openings are remote or hybrid as of November 2026, so candidates who need location flexibility have real options. Filtering by work setting on Migrate Mate lets you quickly narrow openings to what fits your situation.
Are these new grad lead support engineer jobs?
Yes, the listings here include new grad, recent graduate, and junior lead support engineer roles. A posting is new-grad friendly when it welcomes zero to two years of experience, accepts internship or project work in place of full-time history, or explicitly invites candidates who are early in their careers. If a role lists a degree plus a willingness to train, it belongs in this category.
Which industries hire the most entry level lead support engineers?
Entry Level lead support engineer roles concentrate in Technology & Software, Healthcare & Medical Services, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors drive entry level hiring because they run large, complex technical environments that require dedicated support pipelines, making them natural starting points for candidates building their first years of professional experience in the field.