Managed Services Manager Jobs
Managed Services Manager jobs are open across IT services, telecommunications, healthcare, and financial services, from team lead to director level, with specializations in service delivery, vendor management, and ITIL process management. Find a role that fits below and apply directly.
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Showing 5 of 193+ Managed Services Manager jobs
$110,000–$120,000 annual base salary, depending on experience
Community Technology Services (CTS) supports property management companies and multifamily communities across metro Atlanta. We manage business IT, networks and the technology behind camera and access-control systems, helping our clients keep their operations running reliably.
I’m looking for a hands-on IT leader who enjoys developing people and taking ownership of service delivery. You will lead our small IT team, work closely with our Field Services team and report directly to me, the CEO. You will help the team solve today’s issues while building the processes and technical standards that make tomorrow’s work more manageable.
What you will own
- Lead and coach our IT administrators. Set clear priorities, delegate work, provide technical guidance and help team members develop the confidence to handle more independently.
- Own daily IT service delivery, including ticket priorities, service-level commitments, escalations and client communication. Keep ticket updates and documentation current, including during on-call work.
- Handle senior technical escalations across Microsoft 365, Windows, networking, backups and security, while helping the team resolve recurring issues at their source.
- Coordinate IT estimates, purchasing needs and handoffs with Field Services. Make sure work has a clear owner and the teams share the information needed to complete a client visit or project.
- Improve documentation, onboarding, monitoring and maintenance. Use RMM policies, scripting and automation to reduce repetitive work and make service more consistent.
- Review service performance, team capacity and department profitability. Turn those findings into practical improvements in scheduling, service quality and delivery costs.
What you will bring
- At least five years of relevant IT support, systems administration or engineering experience, including hands-on experience at a managed service provider supporting multiple client environments.
- Demonstrated experience leading, coaching or developing technicians. We welcome proven MSP team leads ready to take responsibility for a service team.
- Strong working knowledge of Microsoft 365, Entra ID, Windows Server and Windows endpoints, networking, backups and endpoint security.
- Experience using ConnectWise PSA and RMM, or comparable platforms, to manage tickets, service commitments, monitoring and maintenance. Working knowledge of PowerShell or similar automation tools.
- Clear communication with technical staff and nontechnical clients. Be ready to discuss examples of effective delegation, a difficult client escalation and a process improvement you led.
Helpful experience
Experience with UniFi, Domotz, Hudu, Acronis, camera systems or access-control technology is useful. We value strong IT fundamentals and the ability to learn our environment. Relevant certifications or a related degree are welcome; a degree is not required.
Why this role
You will have a direct working relationship with the owner and a voice in how we run the service team. Your improvements will be visible in the team’s daily work and our clients’ experience. The role offers a varied mix of business IT and property technology, with room to shape the managed services practice as CTS grows.
Location and coverage
This is a full-time, on-site role with local client visits throughout metro Atlanta. Candidates must be based in the metro Atlanta area. No relocation assistance is available. The role includes after-hours escalation coverage and planned maintenance; we will review coverage expectations during interviews.
How to apply
Apply through this posting with your resume and a brief example of how you developed a team or improved a recurring service process. Tell us what changed and how you knew it worked.
Pay: $110,000.00 - $120,000.00 per year
Application Question(s):
- Describe a time you developed a junior technician. What did you delegate, how did you coach them, and what could they handle independently afterward?
- Describe a recurring service problem you reduced through documentation or automation. What did you change, how did you test it, and what result did you measure?
- A client’s security camera recorder stops recording while a field technician is on-site for other work. What would you delegate, communicate, and verify before calling the issue resolved?
Experience:
- hands-on MSP experience supporting multiple clients: 5 years (Required)
Ability to Commute:
- Atlanta, GA 30308 (Required)
Work Location: In person
$110,000–$120,000 annual base salary, depending on experience
Community Technology Services (CTS) supports property management companies and multifamily communities across metro Atlanta. We manage business IT, networks and the technology behind camera and access-control systems, helping our clients keep their operations running reliably.
I’m looking for a hands-on IT leader who enjoys developing people and taking ownership of service delivery. You will lead our small IT team, work closely with our Field Services team and report directly to me, the CEO. You will help the team solve today’s issues while building the processes and technical standards that make tomorrow’s work more manageable.
What you will own
- Lead and coach our IT administrators. Set clear priorities, delegate work, provide technical guidance and help team members develop the confidence to handle more independently.
- Own daily IT service delivery, including ticket priorities, service-level commitments, escalations and client communication. Keep ticket updates and documentation current, including during on-call work.
- Handle senior technical escalations across Microsoft 365, Windows, networking, backups and security, while helping the team resolve recurring issues at their source.
- Coordinate IT estimates, purchasing needs and handoffs with Field Services. Make sure work has a clear owner and the teams share the information needed to complete a client visit or project.
- Improve documentation, onboarding, monitoring and maintenance. Use RMM policies, scripting and automation to reduce repetitive work and make service more consistent.
- Review service performance, team capacity and department profitability. Turn those findings into practical improvements in scheduling, service quality and delivery costs.
What you will bring
- At least five years of relevant IT support, systems administration or engineering experience, including hands-on experience at a managed service provider supporting multiple client environments.
- Demonstrated experience leading, coaching or developing technicians. We welcome proven MSP team leads ready to take responsibility for a service team.
- Strong working knowledge of Microsoft 365, Entra ID, Windows Server and Windows endpoints, networking, backups and endpoint security.
- Experience using ConnectWise PSA and RMM, or comparable platforms, to manage tickets, service commitments, monitoring and maintenance. Working knowledge of PowerShell or similar automation tools.
- Clear communication with technical staff and nontechnical clients. Be ready to discuss examples of effective delegation, a difficult client escalation and a process improvement you led.
Helpful experience
Experience with UniFi, Domotz, Hudu, Acronis, camera systems or access-control technology is useful. We value strong IT fundamentals and the ability to learn our environment. Relevant certifications or a related degree are welcome; a degree is not required.
Why this role
You will have a direct working relationship with the owner and a voice in how we run the service team. Your improvements will be visible in the team’s daily work and our clients’ experience. The role offers a varied mix of business IT and property technology, with room to shape the managed services practice as CTS grows.
Location and coverage
This is a full-time, on-site role with local client visits throughout metro Atlanta. Candidates must be based in the metro Atlanta area. No relocation assistance is available. The role includes after-hours escalation coverage and planned maintenance; we will review coverage expectations during interviews.
How to apply
Apply through this posting with your resume and a brief example of how you developed a team or improved a recurring service process. Tell us what changed and how you knew it worked.
Pay: $110,000.00 - $120,000.00 per year
Application Question(s):
- Describe a time you developed a junior technician. What did you delegate, how did you coach them, and what could they handle independently afterward?
- Describe a recurring service problem you reduced through documentation or automation. What did you change, how did you test it, and what result did you measure?
- A client’s security camera recorder stops recording while a field technician is on-site for other work. What would you delegate, communicate, and verify before calling the issue resolved?
Experience:
- hands-on MSP experience supporting multiple clients: 5 years (Required)
Ability to Commute:
- Atlanta, GA 30308 (Required)
Work Location: In person
See All 193+ Managed Services Manager Jobs
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Find Managed Services Manager JobsManaged Services Manager Job Market
Who's Hiring
- Deloitte14
- EY9
- PwC9
- Baker Tilly Canada8
- CDW5
Top Industries Hiring
- Accounting & Auditing
- Technology & Software
- Investment & Asset Management
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in managed services manager jobs.
- 5 or more years of experience in IT managed services or service delivery management
- ITIL Foundation certification or higher is frequently required or preferred
- Proven experience managing SLAs, KPIs, and client escalations across multiple accounts
- Proficiency with remote monitoring and management or professional services automation tools
- Bachelor's degree in information technology, business, or a related field
- Experience building and leading technical support or NOC teams
Tips for Your Managed Services Manager Job Search
Quantify service desk and SLA outcomes
Hiring managers for managed services manager roles want numbers. Replace vague phrases like 'improved service delivery' with concrete outcomes: uptime percentages maintained, ticket resolution times reduced, or client retention rates over a contract period.
Lead your resume with ITIL credentials
ITIL Foundation or Practitioner certification is a screening filter at many managed services firms. Put it in your resume header or summary, not buried in a credentials section, so it clears automated screening before a recruiter reads a word.
Apply early to roles that fit
Migrate Mate lists managed services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your stack
Managed services roles are stack-specific. If you have deep experience with ServiceNow, ConnectWise, or Autotask, search for those terms in job descriptions and apply to postings that name your platform so your experience maps directly to the opening.
Prepare a client escalation case study
Interviewers for this role almost always ask how you've handled a service failure or escalating client complaint. Prepare a specific, structured example covering what broke, how you communicated with the client, and what you changed in process afterward.
Negotiate scope before discussing compensation
Managed services manager offers often include on-call rotation, client travel, and after-hours support obligations that significantly affect your effective hourly rate. Clarify the scope of those expectations before you discuss base compensation so you're comparing equivalent offers.
Managed Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most managed services managers?
The companies hiring the most managed services managers right now include Deloitte, EY, and PwC, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Mid-sized managed service providers tend to post the highest volume of these roles relative to their size.
How many managed services manager jobs are remote?
About 61% of managed services manager openings are fully remote or hybrid as of November 2026, with remote arrangements most common in roles focused on service delivery oversight and vendor management rather than those requiring hands-on NOC leadership or on-site client engagement.
How do you become a managed services manager?
Most managed services managers start in IT support, NOC operations, or systems administration roles, then move into team lead positions where they take on SLA ownership and client communication. Earning an ITIL certification accelerates that path. From there, demonstrating that you can retain clients and hit service targets consistently is what gets you into a manager title.
Can you get a managed services manager job without direct management experience?
Yes, especially at smaller MSPs that promote strong senior technicians or service desk leads into the role. Your best entry point is to volunteer for escalation handling, take ownership of a client account, or lead a process improvement project that shows you can operate at a manager level before the title is official.
What does the managed services manager interview process look like?
Expect a recruiter screen followed by a hiring manager interview focused on how you've handled SLA breaches, client escalations, and team performance issues. A second round often involves a panel with operations or account leadership and may include a scenario or case study. Some employers add a technical or process assessment before an offer.
Where can I find and apply to managed services manager jobs?
You can find and apply to managed services manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing.
See All 193+ Managed Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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