Network Support Technician Jobs in Massachusetts

Job Description

Do you relish the prospect of working with the most cutting-edge technology?

Would supporting the biggest global network excite you?

Join our Global Network Operations Command Center

Our Network Operations Command Center (NOCC) monitors, troubleshoots and maintains Akamai's deployed network in a 24/7 environment. Our proactive stance enables Akamai to deliver content and applications, regardless of network traffic.

Partner with the best

As a Platform Operations Technician, you will develop and execute systems and processes to monitor and maintain Akamai's network. Working as part of a collaborative global team you will gain exposure to unique, large-scale networks. As a Platform Operations Technician, you will be responsible for:

• Monitoring and troubleshooting of Akamai 24/7 platform, network traffic, threats and alerts
• Working in collaborative, internal and external cross functional teams to achieve timely resolution of platform affecting issues
• Administering automated software deployments to the distributed platform to maintain and ensure stability and security
• Ensuring platform issues are clearly tracked, updated and documented
• Participating in a day, evening or overnight network operations center shift schedule and following operations center workflow procedures

Do What You Love

To be successful in this role you will:

• Have 1 year relevant experience or a Bachelor's degree in a relevant related technical field or its equivalent
• Display experience of administering, monitoring and resolving issues in a high availability platform environment
• Demonstrate experience of Linux/Unix system administration and good knowledge of SQL and Scripting languages
• Be experienced in network technologies and internet protocols such as TCP/IP, WAN and DNS
• Be a team player, able to collaborate, prioritize, and solve problems in an ever-changing environment

About us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $50,000 - $90,000/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.