Technical Support Jobs in Massachusetts
Technical Support jobs in Massachusetts are concentrated in Greater Boston, Worcester, and Cambridge, where technology firms, universities, and health systems drive steady demand for help desk, desktop support, and IT infrastructure specialists. Employers like Fidelity Investments, Raytheon Technologies, and Massachusetts General Hospital maintain large technical support teams and hire across experience levels from entry-level tier-one analysts to senior engineers managing enterprise environments. Cloud platform support, cybersecurity incident response, and ERP system administration are among the most in-demand specialties in the state. See the openings below and apply to the ones that match your experience.
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Showing 4 of 42+ Technical Support jobs
Meet Our Team:
We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Due to occasional work with FedRamp; US Citizenship is required.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Strong analytical and problem-solving skills.
- Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
- 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Experience with PEGA is a plus
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Meet Our Team:
We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Due to occasional work with FedRamp; US Citizenship is required.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Strong analytical and problem-solving skills.
- Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
- 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Experience with PEGA is a plus
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
See All 42 Technical Support Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Support Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
What Massachusetts Employers Look For
The qualifications that appear most often in technical support jobs across Massachusetts.
- CompTIA A+ or CompTIA Network+ certification recognized by Massachusetts employers
- Experience troubleshooting Windows and macOS in a corporate or enterprise environment
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- Associate or bachelor's degree in information technology, computer science, or a related field
- Strong written and verbal communication skills for end-user and internal team interactions
- Experience supporting cloud-based applications including Microsoft 365 or Google Workspace
Technical Support Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical support in Massachusetts?
Most technical support roles in Massachusetts require at minimum a high school diploma plus a recognized industry certification such as CompTIA A+ or Microsoft Certified: Fundamentals, though many employers prefer an associate or bachelor's degree in information technology. Massachusetts does not require a state-issued license for general technical support work. Completing a certificate program at institutions like Bunker Hill Community College or Northeastern University strengthens your candidacy significantly.
Which companies hire technical supports in Massachusetts?
Employers hiring technical supports in Massachusetts right now include The Granite, Werfen, and Amazon, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of financial services firms, research hospitals, and defense contractors creates consistent year-round demand for technical support professionals at multiple experience levels.
Which Massachusetts cities have the most technical support jobs?
Boston, Waltham, and Massachusetts account for the largest share of technical support openings in Massachusetts. Greater Boston dominates because of its dense cluster of technology companies, universities, and healthcare systems, while cities like Worcester and Waltham benefit from anchor employers in defense, financial services, and biotech that maintain dedicated internal IT support teams.
Are there remote technical support jobs in Massachusetts?
Yes, and more than many fields, because technical support work is well suited to remote delivery for software, cloud, and application-focused roles. About 47% of technical support openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting strong employer acceptance of distributed IT teams. Roles focused on hardware repair, on-site network infrastructure, or end-user device management are more likely to require in-person presence.
How can I get hired as a technical support in Massachusetts with little or no experience?
The most realistic entry path is obtaining a CompTIA A+ certification and applying to help desk or tier-one analyst openings at Massachusetts technology staffing firms or large institutions that run structured onboarding programs, such as academic medical centers and major universities in Boston. Lateral moves from customer service or retail electronics roles are common. Building a home lab and earning a Microsoft or Google entry-level certification gives candidates a clear edge with Massachusetts hiring managers.
Where can I find and apply to technical support jobs in Massachusetts?
You can find and apply to technical support jobs in Massachusetts on Migrate Mate, which lists current openings from employers across the state. Search for roles that match your experience level and specialization, then apply directly to the ones that fit. No sign-up is needed to see the listings.
See All 42 Technical Support Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Technical Support Jobs