Office Representative Jobs
Office representative jobs are open across insurance, healthcare, real estate, financial services, and utilities, at every level from entry-level to senior account representative, with specializations in customer service, sales support, and policy administration. Find a role that fits below and apply directly.
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Showing 5 of 135+ Office Representative jobs
Primary City/State:
Queen Creek, ArizonaDepartment Name:
IM-Queen Creek-EllsworthWork Shift:
DayJob Category:
Revenue Cycle
Help change health care; help change the world. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team.
As a Front Office/PFS Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. A career with our team is a great opportunity if you are just starting out or have many years of experience. Apply Now to connect with one of our recruiters!
Schedule: 8 hours shifts, 5 days a week, with 1 Saturday every 6 weeks
POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Queen Creek, ArizonaDepartment Name:
IM-Queen Creek-EllsworthWork Shift:
DayJob Category:
Revenue Cycle
Help change health care; help change the world. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team.
As a Front Office/PFS Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. A career with our team is a great opportunity if you are just starting out or have many years of experience. Apply Now to connect with one of our recruiters!
Schedule: 8 hours shifts, 5 days a week, with 1 Saturday every 6 weeks
POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Office Representative Jobs by Experience Level
See All 135+ Office Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find Office Representative JobsOffice Representative Job Market
Who's Hiring
- SCA Health12
- Heartland Dental7
- Mercy Health5
- Healthcare Network5
- Banner Health4
Top Industries Hiring
- Healthcare & Medical Services
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in office representative jobs.
- High school diploma or associate degree, with some roles preferring a bachelor's degree
- One to three years of experience in a customer-facing or administrative office role
- Proficiency in CRM software and standard office productivity tools
- Strong written and verbal communication skills for client and internal correspondence
- Ability to manage a high volume of inbound calls, emails, or service requests
- Industry-specific licensure such as a Property and Casualty insurance license where required
Tips for Your Office Representative Job Search
Tailor your resume to each listing
Office representative postings vary widely in emphasis. One employer wants inbound call volume metrics, another wants policy renewal rates. Pull the two or three measurable outcomes from each listing and mirror them in your work history so your resume speaks to that specific role.
Highlight your CRM and ATS experience
Most office representative roles require daily work in a CRM platform. Name the systems you've used directly in a skills section, not buried in job descriptions. Hiring managers scan for these before reading anything else on an office representative resume.
Apply early to roles that fit
Migrate Mate lists office representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Office representative interviews typically test how you handle a frustrated client, a billing dispute, or a high-volume queue under pressure. Prepare two or three real examples from past experience using a situation-action-result format so your answers are concrete, not theoretical.
Certify your industry knowledge before applying
In insurance and financial services, a Property and Casualty license or a Series 65 credential moves your application ahead of unlicensed candidates. If a posting lists licensure as preferred rather than required, earning it before you apply removes the most common reason employers pass on otherwise strong candidates.
Follow up with a targeted thank-you note
After an interview, reference one specific topic from the conversation in your follow-up, not a generic thank you. Mentioning a client scenario the interviewer raised, or a tool they described, shows you were listening and reinforces your fit for the office representative role.
Office Representative Jobs: Frequently Asked Questions
Which companies are hiring the most office representatives?
SCA Health, Heartland Dental, and Mercy Health are hiring the most office representatives right now, with openings concentrated in Florida, Texas, and California, based on current listings on Migrate Mate as of November 2026. Insurance carriers, regional healthcare networks, and utility companies consistently post the largest share of these openings nationwide.
How many office representative jobs are remote?
About 11% of office representative openings are fully remote or hybrid as of November 2026, with remote work most common in insurance policy service, billing support, and inbound customer service sub-roles. Positions that require in-person client intake, notarized document handling, or on-site office coordination are more likely to be fully on-site.
How do you become an office representative?
Start by completing a high school diploma or associate degree, then gain experience in any customer-facing or administrative role to build communication and CRM skills. If you're targeting insurance or financial services, pursue the relevant state license before applying. Applying to entry-level office representative roles and moving into more specialized positions from there is the most direct path.
Can you get hired as an office representative with little experience?
Yes, many employers hire office representatives with no direct experience if you can show strong communication skills and comfort with office software. Retail, reception, or call center work transfers well because the core skills overlap. Focus on postings that list experience as preferred rather than required, and emphasize any customer-interaction or data-entry experience you do have.
What does the office representative interview process look like?
Most office representative interviews involve an initial phone screen with a recruiter, followed by one or two rounds with a hiring manager or team lead. Expect scenario questions about handling a difficult client or managing competing priorities. Some employers in insurance or financial services add a skills assessment covering basic math, written communication, or software familiarity before making an offer.
Where can I find and apply to office representative jobs?
You can find and apply to office representative jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your background and apply directly to each listing from the page.
See All 135+ Office Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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