Operations Analyst Jobs in Naperville, IL

At TOPS Products, we believe organization fuels success. From classrooms to corporate offices, our products help people plan smarter, work better, and stay on top of what matters most. If you’ve ever used a notepad, planner, or filing solution to bring order to your day, chances are you’ve experienced what we do best. With a portfolio of trusted brands and a strong presence across retail and e-commerce channels, we move fast, think big, and continuously look for smarter ways to serve our customers.
What makes TOPS special? Our people. If you’re looking for a place where you can make an impact, grow your career, and be part of a team that values creativity, ownership, and results—TOPS Products is ready for you. TOPS is headquartered in Naperville, IL with employees and locations across North America.

Business Analyst II – SGA Activities (D365 F&O)

Join our team as a Business Analyst II and play a key role in owning, supporting, and improving Finance and Order to Cash business processes across our manufacturing and distribution organization. This role serves as a functional partner to Finance and Customer Service teams, ensuring Microsoft Dynamics 365 Finance & Operations supports business needs accurately, efficiently, and consistently.

You will act as a bridge between business users and technical teams, representing business requirements while remaining focused on functional process outcomes and driving measurable process improvements.

What You’ll Do

Own and Improve Core Business Processes

Serve as the functional owner for Finance and Order Entry processes, including AR/AP, GL, invoicing, pricing, customer setup, credit, and order lifecycle activities.

Evaluate current state processes, identify gaps, and lead improvements that enhance accuracy, efficiency, and financial controls.

Own the flows and procedures that ensure the Finance and Order to Cash processes are executed consistently and in alignment with accounting policy and internal controls.

Ensure process flexibility for nimble responses to future business changes.

Be the D365 F&O Functional Expert

Support day to day business questions and issues and resolve process or setup issues.

Work with other Business Analysts and your manager to help set and communicate priorities on issues and enhancements.

Partner with the Business

Work closely with Finance, Customer Service, and Operations leaders, and partner with Supply Chain where processes intersect Order to Cash activities.

Facilitate workshops and working sessions to gather requirements, validate solutions, and drive consensus.

Clearly communicate business impacts, risks, and trade offs for proposed changes.

What We Offer:

• Competitive salary and comprehensive benefits package (health, dental, vision, 401(k))
• Paid Time Off & Holidays
• Opportunities for professional growth and advancement
• Collaborative and dynamic work environment
• Hybrid work schedule
• Onsite location: Naperville, Illinois

Job Type:

• Inside (sheltered) 100%
• Exempt Status / Full-time / Days
• Average Hours: 40 hours per week