Operations Analyst Jobs in Richardson, TX

INTRODUCTION

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The National Accounts Sales & Revenue Operations Analyst plays a critical role in enabling the success of the National Account Team by delivering high-quality customer support, actionable data insights, and consistent operational execution.

This role ensures timely and accurate responses to customer needs, maintains strong discipline in account administration, and produces executive-ready analytics, reporting, and scorecards that support revenue growth, margin optimization, and customer success.

Operating with minimal supervision, this position serves as a central hub connecting customers, National Account Managers, and cross-functional internal teams, while driving structure, visibility, and accountability across the CSS organization.

KEY RESPONSIBILITIES

Customer Support & Account Coordination

- Serve as a primary support partner to National Account Managers, ensuring timely, accurate, and professional responses to customer inquiries.
- Triage incoming customer requests to the appropriate National Account Manager to enable fast and effective issue resolution.
- Respond to complex customer inquiries via phone and email with professionalism, confidence, and finesse.
- Build and maintain strong internal and external customer relationships through consistent follow-up and service excellence.
- Effectively prioritize and manage multiple customer requests, projects, and deadlines concurrently.

Sales & Revenue Reporting & Analytics

- Prepare and maintain customer-level sales and revenue reports.
- Develop executive-ready dashboards, scorecards and presentations.
- Analyze customer data to identify trends, risks, and opportunities, and communicate actionable insights and recommendations.

Scorecards & Performance Management

- Develop and maintain Customer scorecards and NAM KPI scorecards.
- Monitor key sales initiatives, including growth programs, share of wallet, and new product adoption.
- Provide visibility into performance metrics to support data-driven decision-making.

Account Setup & Administration

- Own National Account setup and ongoing administration, including customer master data validation and system integrity.
- Maintain accurate and up-to-date account profiles and registrations. Ensure clean, accurate, and timely data across CRM and ERP systems.

Meeting & Cadence Support

- Prepare materials for Weekly sales calls, C3 meetings, and QBRs.
- Capture, track, and follow up on action items and commitments derived from customer meetings.

Cross-Functional Coordination

- Collaborate with internal teams and brands including Duro Dyne, Supco, LAP, LII Synergies, on initiatives such as trade shows, customer events, and programs.
- Track issues, escalations, and commitments across cross-functional workflows.

Market & Strategic Support

- Monitor market trends and competitor activity.
- Provide insights and recommendations to support revenue growth, margin optimization, and market share expansion.
- Support strategic initiatives through analytics, reporting, and presentation development.

BASIC QUALIFICATIONS

- High school diploma or equivalent combination of education and experience.
- Minimum 3+ years of related experience in sales support, sales operations, analytics, customer support, or account management.
- Strong proficiency in Microsoft Office, with advanced Excel skills required.
- Experience working with CRM systems.
- Excellent written and verbal communication skills, including strong listening skills.
- Strong problem-solving, time management, and organizational skills.
- Ability to manage competing priorities in a fast-paced environment.
- Ability to handle difficult or emotional customer situations professionally.

PREFERRED

- Bachelor’s degree or equivalent experience.
- Working knowledge of SAP.
- Experience with data analytics and business reporting tools.
- Ability to learn and understand technical product terminology.
- Demonstrated leadership capability and adaptability.
- Strong business acumen and strategic thinking skills.
- Experience preparing executive-level dashboards and presentations.

COMPETENCIES & ATTRIBUTES

- Customer-focused and service-oriented
- Highly organized and detail-driven
- Analytical mindset with strong business judgment
- Collaborative team player
- Professional, confident communicator
- Adaptable and solutions-oriented