Operations Support Analyst Jobs
Operations Support Analyst jobs are open across healthcare, financial services, logistics, and government contracting, at levels from entry to senior, with specializations in process improvement, data quality, and ticketing or incident management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 152+ Operations Support Analyst jobs
DESCRIPTION
This is an exciting opportunity to be a part of a team that has a meaningful, measurable impact on company success.
Export Control License: This position may require a deemed export control authorization for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
Supply Chain Design & Modeling
- Design supply chain solutions for Prime Air delivery operations focusing on forecasting, demand planning, and material planning to verify supply commitments
- Drive operational readiness to meet cost and service targets across multiple sites
- Develop short-term solutions supporting drone delivery center expansion
Demand Planning & Forecasting
- Deliver accurate demand forecasts identifying growth, contraction, and business health
- Apply mathematical and statistical capabilities to understand supply-demand issues
- Develop KPIs enabling strategic decision-making for delivery capacity planning
Cross-Functional Collaboration
- Work across transportation, tech, procurement, product, and warehousing teams at project/program level
- Serve as primary escalation point formulating solutions for operational problems
- Influence organizational leaders 1-2 levels above
Process Optimization & Risk Management
- Analyze data identifying process gaps and implement improvements
- Complete root cause analysis and troubleshoot material discrepancies
- Track exceptional scenarios and report mitigation plans in business reviews
Strategic Planning
- Own team-level goals for productivity, quality, and utilization
- Participate in delivery operations product roadmap planning
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).
If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 2+ years of supply chain experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 85,800.00 - 128,600.00 USD annually
DESCRIPTION
This is an exciting opportunity to be a part of a team that has a meaningful, measurable impact on company success.
Export Control License: This position may require a deemed export control authorization for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
Supply Chain Design & Modeling
- Design supply chain solutions for Prime Air delivery operations focusing on forecasting, demand planning, and material planning to verify supply commitments
- Drive operational readiness to meet cost and service targets across multiple sites
- Develop short-term solutions supporting drone delivery center expansion
Demand Planning & Forecasting
- Deliver accurate demand forecasts identifying growth, contraction, and business health
- Apply mathematical and statistical capabilities to understand supply-demand issues
- Develop KPIs enabling strategic decision-making for delivery capacity planning
Cross-Functional Collaboration
- Work across transportation, tech, procurement, product, and warehousing teams at project/program level
- Serve as primary escalation point formulating solutions for operational problems
- Influence organizational leaders 1-2 levels above
Process Optimization & Risk Management
- Analyze data identifying process gaps and implement improvements
- Complete root cause analysis and troubleshoot material discrepancies
- Track exceptional scenarios and report mitigation plans in business reviews
Strategic Planning
- Own team-level goals for productivity, quality, and utilization
- Participate in delivery operations product roadmap planning
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).
If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 2+ years of supply chain experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 85,800.00 - 128,600.00 USD annually
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Find JobsOperations Support Analyst Job Market
Who's Hiring
- Amazon35
- HCLTech8
- Booz Allen Hamilton8
- People, Technology & Processes6
- Avari Management5
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Retail
- E-Commerce & Online Marketplaces
What Employers Look For
The qualifications that appear most often in operations support analyst jobs.
- Bachelor's degree in business, information systems, or a related field
- Proficiency with ticketing or workflow management platforms such as ServiceNow or Jira
- Experience analyzing operational data and producing reports in Excel or similar tools
- Strong written and verbal communication skills for cross-functional coordination
- Familiarity with process documentation, standard operating procedures, or quality assurance workflows
- ITIL Foundation certification or equivalent service management knowledge preferred
Tips for Your Operations Support Analyst Job Search
Tailor your resume to the ticketing tool
Many operations support analyst postings require hands-on experience with a specific platform like ServiceNow or Jira. Name the exact tool in your resume's skills section and describe a workflow you managed with it, not just that you used it.
Quantify process improvements you owned
Hiring managers for this role want to see that you reduced backlog, shortened resolution times, or caught data discrepancies before they escalated. Replace vague bullet points with outcomes you can attach a before-and-after to, even if the numbers are small.
Apply early to roles that fit
Migrate Mate lists operations support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your search
Operations support analyst roles in healthcare require familiarity with compliance workflows, while logistics versions emphasize scheduling and vendor coordination. Focusing on a single industry lets you write a more targeted cover letter and speak precisely to what that employer needs.
Prepare for scenario-based interview questions
Interviewers frequently describe a broken process or a data discrepancy and ask how you'd investigate it. Practice walking through your diagnostic steps out loud, naming the systems you'd check and the stakeholders you'd notify, so your answer sounds practiced but not scripted.
Negotiate by anchoring to scope and tools
If an offer comes in lower than expected, tie your counter to concrete factors: the complexity of the systems you'll own, cross-functional coordination you'll handle, or certifications you hold. Framing the ask around job scope is more persuasive than citing general market data alone.
Operations Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most operations support analysts?
The most active employers for operations support analysts right now are Amazon, HCLTech, and Booz Allen Hamilton, and the most openings are in Virginia, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial services firms, and federal contractors tend to post the highest volume of these roles year-round.
How many operations support analyst jobs are remote?
About 54% of operations support analyst openings are fully remote or hybrid as of November 2026, with availability varying by industry and employer. Sub-functions focused on data quality, reporting, and ticketing triage tend to offer the most remote flexibility, while roles that require on-site system access or in-person coordination are more likely to be fully on-site.
How do you become an operations support analyst?
Start by earning a bachelor's degree in business administration, information systems, or operations management, or build equivalent experience through administrative, data entry, or IT helpdesk roles. Get comfortable with a ticketing platform and spreadsheet-based reporting, since those are tested early in interviews. Earning an ITIL Foundation certification signals service management knowledge and strengthens applications, particularly for roles inside technology or government contracting environments.
Can you get hired as an operations support analyst with little experience?
Yes, many employers hire candidates with limited direct experience if they can demonstrate familiarity with process documentation, data organization, or customer-facing support work. Internships, administrative assistant roles, and IT helpdesk positions all build transferable skills. Highlighting your ability to follow and improve standard operating procedures, and showing comfort with the specific software tools in a posting, matters more at the entry level than years of experience alone.
What does the operations support analyst interview process look like?
Most hiring processes start with a recruiter screen focused on your background and tool experience, followed by a panel or hiring manager interview that includes scenario questions about handling process failures or data discrepancies. Some employers add a short skills assessment covering Excel, basic data analysis, or workflow documentation. Final rounds often include a conversation with a cross-functional stakeholder to gauge how you communicate outside your immediate team.
Where can I find and apply to operations support analyst jobs?
You can find and apply to operations support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferences, and apply directly to each listing that fits.
See All 152+ Operations Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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