OPT Concierge Jobs
Concierge roles in hotels, residential buildings, and private clubs regularly hire OPT students with hospitality, tourism, or service management degrees. Your 12-month OPT window, or 24-month STEM extension if your program qualifies, gives employers a defined authorization period that fits seasonal hiring cycles and entry-level staffing needs in this field.
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The Concierge is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Concierge is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow-up and invoicing.
Duties & Responsibilities:
- Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
- Plan and manage active trips for clients following the Jet Linx Service Standards.
- Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
- Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
- Proactively communicate, document, and resolve complaints, escalating to management as necessary.
- Provide internal and external follow-up to resolve any service failures appropriately.
- Perform Concierge base duties as needed.
- Regular and predictable on-site attendance required.
- Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
- Perform other duties as assigned.
Knowledge, Skills & Abilities:
- Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
- Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
- Establish and maintain effective relationships with clients
- Ability to work flexible, non-standard hours including nights, weekends, and holidays
- Proficient with Microsoft Office Suite
- Ability to work both independently and as part of a team
- Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
- Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
- Ability to maintain the confidentiality of sensitive information
- Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
- Ability to multi-task and complete work within assigned timelines under minimal supervision
- Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
- Operate office equipment as needed
Education and Work Experience:
- Bachelor’s degree or 2+ years’ experience in an aviation service role
- 2 years of professional customer service experience required
- Aviation industry experience or interest preferred
Physical Requirements:
- Majority of work is completed in a normal office work environment
- Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
- Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
- Ability to obtain a U.S. driver's license
- Proof of eligibility to work in the US
Compensation:
Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $53,000 to $74,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.
Summary
The Concierge is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Concierge is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow-up and invoicing.
Duties & Responsibilities:
- Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
- Plan and manage active trips for clients following the Jet Linx Service Standards.
- Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
- Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
- Proactively communicate, document, and resolve complaints, escalating to management as necessary.
- Provide internal and external follow-up to resolve any service failures appropriately.
- Perform Concierge base duties as needed.
- Regular and predictable on-site attendance required.
- Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
- Perform other duties as assigned.
Knowledge, Skills & Abilities:
- Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
- Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
- Establish and maintain effective relationships with clients
- Ability to work flexible, non-standard hours including nights, weekends, and holidays
- Proficient with Microsoft Office Suite
- Ability to work both independently and as part of a team
- Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
- Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
- Ability to maintain the confidentiality of sensitive information
- Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
- Ability to multi-task and complete work within assigned timelines under minimal supervision
- Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
- Operate office equipment as needed
Education and Work Experience:
- Bachelor’s degree or 2+ years’ experience in an aviation service role
- 2 years of professional customer service experience required
- Aviation industry experience or interest preferred
Physical Requirements:
- Majority of work is completed in a normal office work environment
- Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
- Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
- Ability to obtain a U.S. driver's license
- Proof of eligibility to work in the US
Compensation:
Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $53,000 to $74,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.
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Get Access To All JobsTips for Finding OPT Sponsorship in Concierge
Frame your degree for specialty occupation
Concierge roles don't automatically qualify as specialty occupations under H-1B visa. Document how your hospitality management or tourism degree directly maps to the technical duties in the job description before your OPT ends.
Target employers enrolled in E-Verify
STEM OPT extensions require your employer to be enrolled in E-Verify. Filter your concierge job search to hotel groups and property management firms that have completed E-Verify enrollment before you accept an offer.
Check prevailing wage before negotiating
Use the OFLC Wage Search to look up wage levels for your specific concierge role by city. Employers filing an LCA must meet the prevailing wage, so knowing Level I and II rates gives you a grounded baseline for offer discussions.
File your OPT application 90 days early
USCIS allows you to apply for OPT up to 90 days before your program end date. Submitting late pushes your EAD arrival past your start date, which disqualifies you from working even if your employer is ready to hire.
Use Migrate Mate to match with sponsoring employers
Many luxury hotel brands and hospitality groups have H-1B filing histories but don't advertise it in job postings. Use Migrate Mate to surface concierge openings at employers with documented sponsorship records in the hospitality sector.
Request a written training plan for STEM OPT
Your employer must complete a formal training plan on Form I-983 for STEM OPT approval. Ask your hiring manager before signing an offer whether the property has completed this for prior OPT employees and who manages the DSO reporting cycle.
Concierge OPT: Frequently Asked Questions
Does a concierge job qualify for OPT work authorization?
Yes, if your degree is in hospitality management, tourism, hotel administration, or a related field and the concierge role requires that specific education. OPT authorizes work directly related to your major. A general arts or business degree paired with a concierge role may face DSO scrutiny if the connection isn't clearly documented in your job description.
Can I do STEM OPT extension as a concierge?
Only if your degree program carries a STEM-designated Classification of Instructional Programs code. Hospitality management programs are sometimes STEM-designated, but most are not. Check with your DSO and verify your program's CIP code against the DHS STEM list before assuming you qualify for the 24-month extension.
How do I find concierge employers who sponsor visas?
Sponsorship history isn't listed in job postings, but it shows up in DOL LCA disclosure data. Migrate Mate surfaces concierge and hospitality openings at employers with documented H-1B filing records, so you can focus your applications on properties that have already navigated the sponsorship process rather than pitching it cold.
What happens to my OPT if my concierge job ends between contracts or seasons?
OPT allows up to 90 days of unemployment during your authorization period, or 150 days if you've been granted a STEM extension. Seasonal gaps between hotel contracts count against that limit. If you lose your concierge position, your 60-day grace period to find new employment or change status begins when your OPT authorization period ends, not when the job ends.
Does a concierge role at a private club or residential building count the same as a hotel for OPT purposes?
Yes. OPT authorization is tied to your degree field and the nature of the work, not the employer's industry classification. A concierge role at a residential high-rise, private members club, or corporate campus counts as qualifying employment as long as the duties align with your hospitality or service management degree and your DSO documents it accordingly.