OPT Concierge Jobs
Concierge roles in hotels, residential buildings, and private clubs regularly hire OPT students with hospitality, tourism, or service management degrees. Your 12-month OPT window, or 24-month STEM extension if your program qualifies, gives employers a defined authorization period that fits seasonal hiring cycles and entry-level staffing needs in this field.
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Get Access To All JobsABOUT THE POSITION:
As a Client Concierge Desk team member at Velosio, you will play a vital role in providing exceptional Client service and support to our clients. Your primary responsibility will be to serve as clients’ main point of contact, assisting them with their inquiries, facilitating technical issues, and providing a world class client experience. You will work closely with various internal teams to coordinate and resolve client requests and provide timely and accurate information.
This role is hybrid onsite 3 days a week in our Atlanta, GA office.
WHO WE ARE:
At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members. With our 400 dedicated team members serving over 4,000 clients, we know that one size doesn’t fit all. Our diverse workforce is comprised of team members ranging from up-and-coming recent graduates to experts in the industry, and we ensure that each of our team members has the resources they need to thrive.
Due to our proven dedication to our employees and our clients, Velosio has achieved a 30-year legacy of recognized innovation in ERP, CRM, productivity, and Business Intelligence solutions. We are counted in the top 1% of Microsoft Dynamics Partners worldwide, a recognized Microsoft Gold Partner, a 25-time award winner of Microsoft’s Inner Circle and named the 2021 Dynamics 365 Business Central Partner of the Year.
Let's grow together! Are you looking for a high-growth, innovative, collaborative career focused on accountability and continuous improvement? Velosio will help you achieve your NEXT.
YOUR DAY MIGHT LOOK LIKE:
- Client Support and Services: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance for inquiries, issues, and requests.
- Facilitating Troubleshooting & Guidance: Identify and facilitate client technical issues by documenting problems and escalating complex issues to the appropriate internal teams as needed.
- Product Knowledge: Develop a comprehensive understanding of Velosio's products and services to address client inquiries and provide accurate information effectively.
- Client Satisfaction: Ensure high levels of client satisfaction by actively listening to their needs, managing expectations, and providing personalized and timely responses.
- Ticket Management: Log and track client interactions and requests in an internal ticketing system, ensuring proper documentation, prioritization, and resolution. Assist with creation and management of Microsoft support tickets as needed.
- Collaborative Coordination: Collaborate with internal teams to coordinate client requests, gather necessary information, and facilitate issue resolution.
- Continuous Improvement: Identify opportunities to enhance the client experience and improve processes, actively sharing feedback and insights with the team to drive ongoing improvements.
- Knowledge Sharing: Contribute to the team's knowledge base by documenting process enhancements, best practices, and frequently asked questions to enable self-service support resources for clients.
- Licensing Assistance: Provide guidance for licensing inquiries related to subscription software and on-premise renewals.
- Other duties as assigned.
WHAT YOU'LL BRING:
- Bachelor’s Degree in a related field.
- Proven experience in a client service or technical support role, preferably in a software or technology environment.
- Strong problem-solving and troubleshooting skills with the ability to analyze and resolve client issues effectively.
- Excellent verbal and written communication skills.
- Exceptional Client service orientation with a strong focus on client satisfaction.
- Ability to multi-task and prioritize tasks in a fast-paced, deadline-driven environment.
- Familiarity with CRM systems, ticketing systems, and remote support tools is desirable.
- Willingness to learn and adapt to new technologies and software solutions.
- Highly detail oriented and well organized with the ability to meet assigned deadlines.
- Strong work ethic and ability to work in a team and independently with minimal supervision.
SOME REASONS YOU MIGHT LIKE WORKING WITH US:
At Velosio, YOU MATTER.
Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture and Best Company for Women by Comparably in 2023, 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022 and 2023!
Access the following link to see why 100% of current Velosio team members feel their company is invested in their career growth, 99% of current Velosio employees feel their manager cares about them as a person, and 99% of current Velosio team members look forward to interacting with their coworkers every day:
https://www.comparably.com/companies/velosio
At Velosio, YOUR WELLNESS MATTERS.
We know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:
- 3 Medical Insurance options with a company contribution to HSA
- 3 Dental Insurance options including adult orthodontics
- 3 Vision Insurance options
- PTO with added time with each year of service
- Remote working environment
- 401k Match 50% of the first 6%
- StayWell Program – a cash reimbursement up to $600 a year toward Wellness
- Quarterly Incentive Program
LI-JH1
ABOUT THE POSITION:
As a Client Concierge Desk team member at Velosio, you will play a vital role in providing exceptional Client service and support to our clients. Your primary responsibility will be to serve as clients’ main point of contact, assisting them with their inquiries, facilitating technical issues, and providing a world class client experience. You will work closely with various internal teams to coordinate and resolve client requests and provide timely and accurate information.
This role is hybrid onsite 3 days a week in our Atlanta, GA office.
WHO WE ARE:
At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members. With our 400 dedicated team members serving over 4,000 clients, we know that one size doesn’t fit all. Our diverse workforce is comprised of team members ranging from up-and-coming recent graduates to experts in the industry, and we ensure that each of our team members has the resources they need to thrive.
Due to our proven dedication to our employees and our clients, Velosio has achieved a 30-year legacy of recognized innovation in ERP, CRM, productivity, and Business Intelligence solutions. We are counted in the top 1% of Microsoft Dynamics Partners worldwide, a recognized Microsoft Gold Partner, a 25-time award winner of Microsoft’s Inner Circle and named the 2021 Dynamics 365 Business Central Partner of the Year.
Let's grow together! Are you looking for a high-growth, innovative, collaborative career focused on accountability and continuous improvement? Velosio will help you achieve your NEXT.
YOUR DAY MIGHT LOOK LIKE:
- Client Support and Services: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance for inquiries, issues, and requests.
- Facilitating Troubleshooting & Guidance: Identify and facilitate client technical issues by documenting problems and escalating complex issues to the appropriate internal teams as needed.
- Product Knowledge: Develop a comprehensive understanding of Velosio's products and services to address client inquiries and provide accurate information effectively.
- Client Satisfaction: Ensure high levels of client satisfaction by actively listening to their needs, managing expectations, and providing personalized and timely responses.
- Ticket Management: Log and track client interactions and requests in an internal ticketing system, ensuring proper documentation, prioritization, and resolution. Assist with creation and management of Microsoft support tickets as needed.
- Collaborative Coordination: Collaborate with internal teams to coordinate client requests, gather necessary information, and facilitate issue resolution.
- Continuous Improvement: Identify opportunities to enhance the client experience and improve processes, actively sharing feedback and insights with the team to drive ongoing improvements.
- Knowledge Sharing: Contribute to the team's knowledge base by documenting process enhancements, best practices, and frequently asked questions to enable self-service support resources for clients.
- Licensing Assistance: Provide guidance for licensing inquiries related to subscription software and on-premise renewals.
- Other duties as assigned.
WHAT YOU'LL BRING:
- Bachelor’s Degree in a related field.
- Proven experience in a client service or technical support role, preferably in a software or technology environment.
- Strong problem-solving and troubleshooting skills with the ability to analyze and resolve client issues effectively.
- Excellent verbal and written communication skills.
- Exceptional Client service orientation with a strong focus on client satisfaction.
- Ability to multi-task and prioritize tasks in a fast-paced, deadline-driven environment.
- Familiarity with CRM systems, ticketing systems, and remote support tools is desirable.
- Willingness to learn and adapt to new technologies and software solutions.
- Highly detail oriented and well organized with the ability to meet assigned deadlines.
- Strong work ethic and ability to work in a team and independently with minimal supervision.
SOME REASONS YOU MIGHT LIKE WORKING WITH US:
At Velosio, YOU MATTER.
Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture and Best Company for Women by Comparably in 2023, 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022 and 2023!
Access the following link to see why 100% of current Velosio team members feel their company is invested in their career growth, 99% of current Velosio employees feel their manager cares about them as a person, and 99% of current Velosio team members look forward to interacting with their coworkers every day:
https://www.comparably.com/companies/velosio
At Velosio, YOUR WELLNESS MATTERS.
We know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:
- 3 Medical Insurance options with a company contribution to HSA
- 3 Dental Insurance options including adult orthodontics
- 3 Vision Insurance options
- PTO with added time with each year of service
- Remote working environment
- 401k Match 50% of the first 6%
- StayWell Program – a cash reimbursement up to $600 a year toward Wellness
- Quarterly Incentive Program
LI-JH1
See all OPT Concierge Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Concierge
Frame your degree for specialty occupation
Concierge roles don't automatically qualify as specialty occupations under H-1B visa. Document how your hospitality management or tourism degree directly maps to the technical duties in the job description before your OPT ends.
Target employers enrolled in E-Verify
STEM OPT extensions require your employer to be enrolled in E-Verify. Filter your concierge job search to hotel groups and property management firms that have completed E-Verify enrollment before you accept an offer.
Check prevailing wage before negotiating
Use the OFLC Wage Search to look up wage levels for your specific concierge role by city. Employers filing an LCA must meet the prevailing wage, so knowing Level I and II rates gives you a grounded baseline for offer discussions.
File your OPT application 90 days early
USCIS allows you to apply for OPT up to 90 days before your program end date. Submitting late pushes your EAD arrival past your start date, which disqualifies you from working even if your employer is ready to hire.
Use Migrate Mate to match with sponsoring employers
Many luxury hotel brands and hospitality groups have H-1B filing histories but don't advertise it in job postings. Use Migrate Mate to surface concierge openings at employers with documented sponsorship records in the hospitality sector.
Request a written training plan for STEM OPT
Your employer must complete a formal training plan on Form I-983 for STEM OPT approval. Ask your hiring manager before signing an offer whether the property has completed this for prior OPT employees and who manages the DSO reporting cycle.
Concierge OPT: Frequently Asked Questions
Does a concierge job qualify for OPT work authorization?
Yes, if your degree is in hospitality management, tourism, hotel administration, or a related field and the concierge role requires that specific education. OPT authorizes work directly related to your major. A general arts or business degree paired with a concierge role may face DSO scrutiny if the connection isn't clearly documented in your job description.
Can I do STEM OPT extension as a concierge?
Only if your degree program carries a STEM-designated Classification of Instructional Programs code. Hospitality management programs are sometimes STEM-designated, but most are not. Check with your DSO and verify your program's CIP code against the DHS STEM list before assuming you qualify for the 24-month extension.
How do I find concierge employers who sponsor visas?
Sponsorship history isn't listed in job postings, but it shows up in DOL LCA disclosure data. Migrate Mate surfaces concierge and hospitality openings at employers with documented H-1B filing records, so you can focus your applications on properties that have already navigated the sponsorship process rather than pitching it cold.
What happens to my OPT if my concierge job ends between contracts or seasons?
OPT allows up to 90 days of unemployment during your authorization period, or 150 days if you've been granted a STEM extension. Seasonal gaps between hotel contracts count against that limit. If you lose your concierge position, your 60-day grace period to find new employment or change status begins when your OPT authorization period ends, not when the job ends.
Does a concierge role at a private club or residential building count the same as a hotel for OPT purposes?
Yes. OPT authorization is tied to your degree field and the nature of the work, not the employer's industry classification. A concierge role at a residential high-rise, private members club, or corporate campus counts as qualifying employment as long as the duties align with your hospitality or service management degree and your DSO documents it accordingly.