OPT Customer Engineer Jobs
Customer Engineer jobs on OPT sit at the intersection of technical depth and client-facing work, making them a strong fit for F-1 students in computer science, engineering, or information systems. Most roles qualify as STEM OPT extensions, giving you up to 36 months of authorized work without needing an immediate H-1B visa.
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Get Access To All JobsINTRODUCTION
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
We're building something new inside our AI Studio, and we're looking for a Customer Success Engineer to help shape it with us. This role sits at the center of a new and constantly evolving business area. The problems are still taking shape, and the systems are actively being built. What excites us is the opportunity to push the boundaries of what stories and characters can be and to use technology to bring iconic IP to life in ways never before imagined.
We work where storytelling, imagination, and technology converge. Our focus is on defining and building the core systems that transform characters and worlds from something audiences watch into something they can interact with and engage over time.
This role is the bridge between our platform and the partners building on it. Working within the engineering team, this Customer Success Engineer will help customers take character experiences from first prototype through production, then turn what they learn in the field into a platform that needs less hand-holding each time. Success here means partners shipping faster, and the internal team never being surprised by what customers are experiencing.
Knowing is half the battle. Implementing is the other. One week you're pairing with a partner team to get their first character experience working; the next you're turning that engagement's rough edges into a better SDK, a clearer code example, or documentation that answers the question before it gets asked. Either way, you stay through the build. The job starts, not ends, at the demo.
- Work with customers and partners to prototype and implement character experiences on our platform, from first integration through production launch.
- Share responsibility for the SDK, code examples, and customer-facing documentation with the rest of the engineering team, improving each with every engagement.
- Serve as the internal team's eyes and ears on the customer experience: where partners struggle, where they succeed, and what they build that surprises us.
- Work with engineering and product management to turn field learnings into concrete platform roadmap features.
- Build the integration patterns and onboarding paths that let the next partner need less direct help than the last.
What You'll Bring
- 2+ years of software engineering experience shipping production systems: code real users depend on, with the testing, review, and operational habits that implies.
- Direct experience integrating LLM APIs (OpenAI, Gemini, Anthropic, etc.) in a production context. You've dealt with their failure modes, latency, and cost, not just their happy path.
- A track record of working directly with customers or partners in a technical capacity: integrations, onboarding, solutions work, or consulting where you owned the outcome.
- Documentation and example craft: developer docs or code samples that other teams successfully built from without you in the room.
- Comfort working where the structure is still forming. Priorities shift, the playbook doesn't exist yet, and part of the job is writing it.
Extra Credit
- A degree or academic background in computer science, data science, or a related quantitative field.
- Familiarity with voice AI services, including text-to-speech (ElevenLabs) and/or speech-to-text (AssemblyAI).
- Developer relations, developer education, or technical writing experience.
- Background in entertainment, gaming, or IP-driven products.
COMPENSATION
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
- Pay Range: $124,800 - $162,700 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
- Health & Wellness
- Time Off to Recharge
- Financial Well-being
- Life & Family Support
- Volunteer and Community Initiatives
- Learning & Development
- Exclusive Perks
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
INTRODUCTION
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
We're building something new inside our AI Studio, and we're looking for a Customer Success Engineer to help shape it with us. This role sits at the center of a new and constantly evolving business area. The problems are still taking shape, and the systems are actively being built. What excites us is the opportunity to push the boundaries of what stories and characters can be and to use technology to bring iconic IP to life in ways never before imagined.
We work where storytelling, imagination, and technology converge. Our focus is on defining and building the core systems that transform characters and worlds from something audiences watch into something they can interact with and engage over time.
This role is the bridge between our platform and the partners building on it. Working within the engineering team, this Customer Success Engineer will help customers take character experiences from first prototype through production, then turn what they learn in the field into a platform that needs less hand-holding each time. Success here means partners shipping faster, and the internal team never being surprised by what customers are experiencing.
Knowing is half the battle. Implementing is the other. One week you're pairing with a partner team to get their first character experience working; the next you're turning that engagement's rough edges into a better SDK, a clearer code example, or documentation that answers the question before it gets asked. Either way, you stay through the build. The job starts, not ends, at the demo.
- Work with customers and partners to prototype and implement character experiences on our platform, from first integration through production launch.
- Share responsibility for the SDK, code examples, and customer-facing documentation with the rest of the engineering team, improving each with every engagement.
- Serve as the internal team's eyes and ears on the customer experience: where partners struggle, where they succeed, and what they build that surprises us.
- Work with engineering and product management to turn field learnings into concrete platform roadmap features.
- Build the integration patterns and onboarding paths that let the next partner need less direct help than the last.
What You'll Bring
- 2+ years of software engineering experience shipping production systems: code real users depend on, with the testing, review, and operational habits that implies.
- Direct experience integrating LLM APIs (OpenAI, Gemini, Anthropic, etc.) in a production context. You've dealt with their failure modes, latency, and cost, not just their happy path.
- A track record of working directly with customers or partners in a technical capacity: integrations, onboarding, solutions work, or consulting where you owned the outcome.
- Documentation and example craft: developer docs or code samples that other teams successfully built from without you in the room.
- Comfort working where the structure is still forming. Priorities shift, the playbook doesn't exist yet, and part of the job is writing it.
Extra Credit
- A degree or academic background in computer science, data science, or a related quantitative field.
- Familiarity with voice AI services, including text-to-speech (ElevenLabs) and/or speech-to-text (AssemblyAI).
- Developer relations, developer education, or technical writing experience.
- Background in entertainment, gaming, or IP-driven products.
COMPENSATION
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
- Pay Range: $124,800 - $162,700 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
- Health & Wellness
- Time Off to Recharge
- Financial Well-being
- Life & Family Support
- Volunteer and Community Initiatives
- Learning & Development
- Exclusive Perks
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
See all 256+ OPT Customer Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Engineer Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Engineer
Confirm your role qualifies as STEM OPT
Customer Engineer positions typically fall under CIP codes in computer science or engineering. Verify your employer's SOC code matches a STEM-designated field before accepting an offer, since this determines your 24-month STEM extension eligibility.
Target companies with established CE teams
Larger technology companies like Google, Salesforce, and ServiceNow run structured Customer Engineer programs with dedicated HR and immigration teams. These employers are far more likely to have existing OPT sponsorship processes in place than early-stage startups.
Lead with your technical credentials, not your visa status
Hiring managers evaluate Customer Engineers on cloud certifications, product knowledge, and communication skills first. Establish your technical fit clearly before raising work authorization, so the conversation starts from a position of genuine employer interest.
Get your I-983 training plan documented early
STEM OPT requires a signed I-983 training plan aligned to your degree. For Customer Engineer roles, map client implementation work, solution architecture tasks, and product training directly to your academic coursework to satisfy your DSO's requirements.
Pursue relevant cloud or vendor certifications
AWS, Google Cloud, and Salesforce certifications signal technical credibility and make OPT sponsorship feel lower-risk to employers. Certifications also shorten ramp time, which is a practical concern for employers hesitant about the authorization timeline.
Ask about H-1B sponsorship timelines during the offer stage
OPT is temporary, so understanding an employer's H-1B visa track record matters before you accept. Ask whether the company has sponsored Customer Engineers before and whether they work with outside immigration counsel to manage the process.
Customer Engineer OPT: Frequently Asked Questions
Do Customer Engineer jobs qualify for the STEM OPT extension?
Most Customer Engineer roles qualify for the 24-month STEM OPT extension if your degree is in a STEM-designated field such as computer science, electrical engineering, or information systems, and the employer's SOC code aligns with that field. The employer must also be enrolled in E-Verify. Confirm both conditions with your DSO and the hiring company before accepting an offer.
How do I find Customer Engineer jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT and international students, filtering jobs by sponsorship willingness so you're not wasting applications on roles that won't work for your authorization. Browsing Customer Engineer listings on Migrate Mate surfaces employers who have actively indicated openness to OPT or visa sponsorship, which saves significant time during a timeline-sensitive job search.
Can I work as a Customer Engineer on CPT before graduating?
Yes, if your program allows curricular practical training and the Customer Engineer role is directly related to your field of study. CPT must be authorized by your DSO before you start work, and full-time CPT for 12 or more months eliminates your standard OPT eligibility. Part-time CPT during the semester is the safer approach if you intend to use OPT after graduation.
What happens to my OPT authorization if I'm laid off from a Customer Engineer role?
You have a cumulative 90-day unemployment allowance on standard OPT, which extends to 150 days if you're on a STEM OPT extension. The clock runs from your last day of employment, not from the date you report it to your DSO. You should notify your DSO promptly, update your SEVP portal record, and prioritize your job search since unused days do not carry over.
Do Customer Engineer roles at large tech companies typically sponsor H-1B visas after OPT?
Many established technology companies that hire Customer Engineers do sponsor H-1B petitions for high-performing employees, though sponsorship is never guaranteed and depends on the individual employer's policies and the annual H-1B lottery. During the interview process, it's reasonable to ask whether the company has sponsored H-1B visas for Customer Engineers previously and whether they have an in-house or outside immigration team that manages filings.