OPT Customer Solutions Engineer Jobs
Customer Solutions Engineer jobs are a strong fit for F-1 OPT students with technical degrees in computer science, engineering, or information systems. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this space regularly sponsor H-1B visas for high performers.
Find OPT Customer Solutions Engineer JobsOverview
Showing 5 of 255+ Customer Solutions Engineer jobs
See all 255+ Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Engineer roles.
Get Access To All JobsINTRODUCTION
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Customer Success Engagement Solutions Analyst III to join our team. This is an onsite role based out of our Houston Headquarters in the Galleria District.
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):
For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:
The HRIS Customer Success Engagement Solutions Analyst III is a client facing internal expert supporting internal teams and affiliate customers by bridging business requirements with scalable HRIS solutions. This role is responsible for leading the resolution of escalated advanced system issues, driving mid-scale projects, and contributing to HRIS optimization initiatives. The Analyst III proactively identifies trends, recommends system improvements, and facilitates cross-functional collaboration to support the effective use of SAP SuccessFactors and related platforms.
JOB RESPONSIBILITIES:
- Serve as an advanced Tier II support resource, resolving complex and escalated HRIS issues and acting as a trusted guide to clients for system functionality, integration concerns, and configuration questions.
- Foster ongoing relationships with internal and external stakeholders to translate HR business processes into effective system solutions that improve performance, user experience, and efficiency.
- Facilitate clear communication between clients and technical teams, ensuring timely updates on support tickets, project milestones, and system changes.
- Lead or co-lead mid-scale projects and system enhancement initiatives, coordinating between functional teams, technical teams, and vendors.
- Drive requirement gathering, impact assessments, configuration testing, and change management for new features or process changes.
- Collaborate with the Sr. Engagement Solutions Analyst and technical teams to evaluate the impact of SuccessFactors updates, identifying relevant features and facilitating appropriate change planning.
- Conduct advanced audits and root-cause analysis to ensure data integrity, consistency, and compliance across the HRIS platform.
- Analyze and interpret data to uncover trends or systemic issues, recommending and implementing changes to improve HR operations through technology.
- Proactively identify opportunities to improve existing configurations, integrations, and user workflows, working with stakeholders to prioritize and implement enhancements.
- Develop and deliver tailored training to HR partners, power users, and managers on system features, best practices, and new capabilities.
- Create and maintain system documentation, process guides, and training materials aligned with business needs and system updates.
- Support the design and execution of user acceptance testing (UAT) and regression testing for platform upgrades or new features.
- Participate in cross-functional workgroups to define global process standards and system governance models.
- Represent the Customer Success team in cross-departmental meetings and planning sessions involving HR system roadmaps and priorities.
- This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- Education Requirement: Bachelor’s degree in human resources, Information Systems, Business Administration, or a related field or equivalent combination of education and experience.
- Experience: Minimum of six (6) years of progressive experience in HRIS, HR operations, or a related technical support role, including at least two years in a client-facing or systems analyst capacity.
- Experience supporting SAP SuccessFactors or similar HR systems (e.g., Workday, Oracle, ADP, UKG).
- Solid understanding of HRIS data models, configuration, workflows, and reporting.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Ability to design and execute system tests, analyze results, and guide process improvements.
- Ability to manage multiple tasks and projects with limited supervision.
- Proven ability to collaborate across functional teams.
- Ability to translate business requests into technical requirements and vice versa.
- Experience supporting or training end users in a system or service environment.
PREFERRED QUALIFICATIONS:
- SuccessFactors experience preferred
- Experience with SAP SuccessFactors Employee Central or Talent Suite modules.
- Familiarity with change management principles and practices.
- Experience working in a global or matrixed organization.
- Familiarity with Japanese business culture a plus.
- PMP or other project management certification is a plus.
- Experience leading system-related training or workshops.
WORKING CONDITIONS:
- Travel %: 10
- Standard Monday through Friday work week. Weekend/late night work if applicable: %
- Lifting/physical requirements: Regularly required to sit for long periods, stand, walk, talk and/or hear Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Why Should You Apply?
- Excellent Benefits (Medical, Dental, Vision & 401K Matching)
- Excellent growth and advancement opportunities
- Paid vacation, sick time and 15 holidays
- Committed to quality products and services.
- Great working environment and culture
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.
LI-Onsite
INTRODUCTION
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Customer Success Engagement Solutions Analyst III to join our team. This is an onsite role based out of our Houston Headquarters in the Galleria District.
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):
For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:
The HRIS Customer Success Engagement Solutions Analyst III is a client facing internal expert supporting internal teams and affiliate customers by bridging business requirements with scalable HRIS solutions. This role is responsible for leading the resolution of escalated advanced system issues, driving mid-scale projects, and contributing to HRIS optimization initiatives. The Analyst III proactively identifies trends, recommends system improvements, and facilitates cross-functional collaboration to support the effective use of SAP SuccessFactors and related platforms.
JOB RESPONSIBILITIES:
- Serve as an advanced Tier II support resource, resolving complex and escalated HRIS issues and acting as a trusted guide to clients for system functionality, integration concerns, and configuration questions.
- Foster ongoing relationships with internal and external stakeholders to translate HR business processes into effective system solutions that improve performance, user experience, and efficiency.
- Facilitate clear communication between clients and technical teams, ensuring timely updates on support tickets, project milestones, and system changes.
- Lead or co-lead mid-scale projects and system enhancement initiatives, coordinating between functional teams, technical teams, and vendors.
- Drive requirement gathering, impact assessments, configuration testing, and change management for new features or process changes.
- Collaborate with the Sr. Engagement Solutions Analyst and technical teams to evaluate the impact of SuccessFactors updates, identifying relevant features and facilitating appropriate change planning.
- Conduct advanced audits and root-cause analysis to ensure data integrity, consistency, and compliance across the HRIS platform.
- Analyze and interpret data to uncover trends or systemic issues, recommending and implementing changes to improve HR operations through technology.
- Proactively identify opportunities to improve existing configurations, integrations, and user workflows, working with stakeholders to prioritize and implement enhancements.
- Develop and deliver tailored training to HR partners, power users, and managers on system features, best practices, and new capabilities.
- Create and maintain system documentation, process guides, and training materials aligned with business needs and system updates.
- Support the design and execution of user acceptance testing (UAT) and regression testing for platform upgrades or new features.
- Participate in cross-functional workgroups to define global process standards and system governance models.
- Represent the Customer Success team in cross-departmental meetings and planning sessions involving HR system roadmaps and priorities.
- This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- Education Requirement: Bachelor’s degree in human resources, Information Systems, Business Administration, or a related field or equivalent combination of education and experience.
- Experience: Minimum of six (6) years of progressive experience in HRIS, HR operations, or a related technical support role, including at least two years in a client-facing or systems analyst capacity.
- Experience supporting SAP SuccessFactors or similar HR systems (e.g., Workday, Oracle, ADP, UKG).
- Solid understanding of HRIS data models, configuration, workflows, and reporting.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Ability to design and execute system tests, analyze results, and guide process improvements.
- Ability to manage multiple tasks and projects with limited supervision.
- Proven ability to collaborate across functional teams.
- Ability to translate business requests into technical requirements and vice versa.
- Experience supporting or training end users in a system or service environment.
PREFERRED QUALIFICATIONS:
- SuccessFactors experience preferred
- Experience with SAP SuccessFactors Employee Central or Talent Suite modules.
- Familiarity with change management principles and practices.
- Experience working in a global or matrixed organization.
- Familiarity with Japanese business culture a plus.
- PMP or other project management certification is a plus.
- Experience leading system-related training or workshops.
WORKING CONDITIONS:
- Travel %: 10
- Standard Monday through Friday work week. Weekend/late night work if applicable: %
- Lifting/physical requirements: Regularly required to sit for long periods, stand, walk, talk and/or hear Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Why Should You Apply?
- Excellent Benefits (Medical, Dental, Vision & 401K Matching)
- Excellent growth and advancement opportunities
- Paid vacation, sick time and 15 holidays
- Committed to quality products and services.
- Great working environment and culture
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.
LI-Onsite
See all 255+ OPT Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Solutions Engineer Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Solutions Engineer
Lead with both technical and communication skills
Customer Solutions Engineers sit at the intersection of product knowledge and client-facing work. Highlight hands-on experience with APIs, integrations, or technical demos alongside any client communication, presentations, or customer-facing projects from internships or coursework.
Target companies with established OPT and H-1B track records
SaaS companies and enterprise software firms sponsor work visas far more consistently than early-stage startups. On Migrate Mate, you can filter specifically for employers who have sponsored F-1 OPT students and filed H-1B petitions in previous years.
Confirm your degree qualifies for STEM OPT before applying
Most Customer Solutions Engineer roles qualify under STEM OPT if your degree is in computer science, engineering, or information systems. Verify your CIP code with your DSO before accepting an offer to confirm your 24-month extension eligibility.
Address OPT proactively, not defensively
Bring up your authorization status before offer-stage conversations, not after. A short, clear explanation that you have 12 months of OPT remaining with a STEM extension available removes ambiguity and signals that you understand the process.
Build a technical portfolio that demonstrates customer impact
Solutions Engineers are evaluated on their ability to solve real customer problems. Document projects where you diagnosed a technical issue, built a proof-of-concept, or guided a non-technical user through a complex product. Specificity matters far more than volume.
Ask about the H-1B sponsorship timeline during interviews
The H-1B lottery runs once a year with an April filing deadline. Ask hiring managers whether they have a formal sponsorship policy and whether prior Solutions Engineer hires have been sponsored. This tells you whether visa support is routine or case-by-case.
Customer Solutions Engineer OPT: Frequently Asked Questions
Does a Customer Solutions Engineer role qualify for the STEM OPT extension?
Most Customer Solutions Engineer positions qualify for the 24-month STEM OPT extension if your degree is in a STEM field such as computer science, electrical engineering, or information systems. The role must be directly related to your degree and meet USCIS standards for a bona fide employer-employee relationship, including a formal training plan on Form I-983.
How do I find Customer Solutions Engineer jobs that sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters Customer Solutions Engineer roles by employers with verified OPT and H-1B sponsorship histories. General job boards don't surface this information, which makes it difficult to tell which postings are actually open to candidates who need work authorization support.
Do Customer Solutions Engineer employers commonly sponsor H-1B visas after OPT?
Yes. SaaS companies, cloud platforms, and enterprise software firms regularly sponsor H-1B visas for Solutions Engineers because the role requires specialized technical knowledge that is difficult to replace. H-1B sponsorship is not guaranteed, so ask directly during the interview process whether the company has a formal policy for sponsoring this role.
Can I work as a Customer Solutions Engineer on day-one CPT or before my OPT starts?
CPT requires that the work is integral to your academic program and is authorized by your DSO before you begin. If your program allows CPT for industry roles like Solutions Engineering, you can start before OPT. However, 12 or more months of full-time CPT eliminates your OPT eligibility entirely, so consult your DSO before using CPT for a long-term placement.
What happens to my OPT if I lose my Customer Solutions Engineer job?
F-1 students on OPT have a 90-day unemployment limit for standard OPT and 150 days total across the full STEM OPT period. If you lose your position, you must report the change to your DSO and update your SEVIS record. Finding a new qualifying role quickly is critical. Migrate Mate lets you filter for OPT-friendly openings so you can move fast.