OPT Customer Solutions Engineer Jobs
Customer Solutions Engineer jobs are a strong fit for F-1 OPT students with technical degrees in computer science, engineering, or information systems. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this space regularly sponsor H-1B visas for high performers.
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Get Access To All JobsINTRODUCTION
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
ROLE AND RESPONSIBILITIES
Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth.
BASIC QUALIFICATIONS
- 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role.
- Technical proficiency on APIs and third-party integrations.
- Working knowledge of software platforms including CRM, CDP or marketing automation tools.
- Excellent communication and presentation skills with the ability to present to a variety of external audiences.
- Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%.
PREFERRED QUALIFICATIONS
- Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs.
- Flexibility to work on multiple projects and simultaneously support the Account Management team.
- Deep experience with technical project management and managing implementation timelines.
- Logistics or Direct Mail experience is a significant plus, though not mandatory.
WITHIN 3 MONTHS, YOU’LL…
- Complete Lob’s new hire training & onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
- Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them.
- Shadow Solutions Engineers on implementation kick-offs and technical advisory sessions to learn best practices and deployment strategies.
- Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
- Learn Lob’s implementation process, documentation standards, and common customer integration architectures.
- Complete a mock implementation kickoff and solution design review to ensure comprehension.
WITHIN 6 MONTHS, YOU’LL…
- Regularly meet with your Account Managers to define a relationship that ensures seamless communication and coordination on all customer implementation projects and technical expansions.
- Begin to lead technical implementations on your own with minimal oversight. You will consult with customers to document and validate their technical requirements and translate them into a successful implementation plan.
- Fully grasp the various use cases for direct mail.
- Successfully manage and execute multiple complex customer implementation projects to go-live.
- Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.
WHY THIS ROLE IS DIFFERENT
- Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product)
- Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term.
- Lob is profitable! Tremendous total addressable market and strong product-market fit.
COMPENSATION
Annual base salary: $115,000 - $135,000
Variable: $30,000 - $35,000
Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
OUR COMMITMENT TO DIVERSITY
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
RECENT AWARDS
88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
INTRODUCTION
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
ROLE AND RESPONSIBILITIES
Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth.
BASIC QUALIFICATIONS
- 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role.
- Technical proficiency on APIs and third-party integrations.
- Working knowledge of software platforms including CRM, CDP or marketing automation tools.
- Excellent communication and presentation skills with the ability to present to a variety of external audiences.
- Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%.
PREFERRED QUALIFICATIONS
- Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs.
- Flexibility to work on multiple projects and simultaneously support the Account Management team.
- Deep experience with technical project management and managing implementation timelines.
- Logistics or Direct Mail experience is a significant plus, though not mandatory.
WITHIN 3 MONTHS, YOU’LL…
- Complete Lob’s new hire training & onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
- Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them.
- Shadow Solutions Engineers on implementation kick-offs and technical advisory sessions to learn best practices and deployment strategies.
- Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
- Learn Lob’s implementation process, documentation standards, and common customer integration architectures.
- Complete a mock implementation kickoff and solution design review to ensure comprehension.
WITHIN 6 MONTHS, YOU’LL…
- Regularly meet with your Account Managers to define a relationship that ensures seamless communication and coordination on all customer implementation projects and technical expansions.
- Begin to lead technical implementations on your own with minimal oversight. You will consult with customers to document and validate their technical requirements and translate them into a successful implementation plan.
- Fully grasp the various use cases for direct mail.
- Successfully manage and execute multiple complex customer implementation projects to go-live.
- Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.
WHY THIS ROLE IS DIFFERENT
- Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product)
- Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term.
- Lob is profitable! Tremendous total addressable market and strong product-market fit.
COMPENSATION
Annual base salary: $115,000 - $135,000
Variable: $30,000 - $35,000
Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
OUR COMMITMENT TO DIVERSITY
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
RECENT AWARDS
88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
See all 183+ OPT Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Solutions Engineer Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Solutions Engineer
Lead with both technical and communication skills
Customer Solutions Engineers sit at the intersection of product knowledge and client-facing work. Highlight hands-on experience with APIs, integrations, or technical demos alongside any client communication, presentations, or customer-facing projects from internships or coursework.
Target companies with established OPT and H-1B track records
SaaS companies and enterprise software firms sponsor work visas far more consistently than early-stage startups. On Migrate Mate, you can filter specifically for employers who have sponsored F-1 OPT students and filed H-1B petitions in previous years.
Confirm your degree qualifies for STEM OPT before applying
Most Customer Solutions Engineer roles qualify under STEM OPT if your degree is in computer science, engineering, or information systems. Verify your CIP code with your DSO before accepting an offer to confirm your 24-month extension eligibility.
Address OPT proactively, not defensively
Bring up your authorization status before offer-stage conversations, not after. A short, clear explanation that you have 12 months of OPT remaining with a STEM extension available removes ambiguity and signals that you understand the process.
Build a technical portfolio that demonstrates customer impact
Solutions Engineers are evaluated on their ability to solve real customer problems. Document projects where you diagnosed a technical issue, built a proof-of-concept, or guided a non-technical user through a complex product. Specificity matters far more than volume.
Ask about the H-1B sponsorship timeline during interviews
The H-1B lottery runs once a year with an April filing deadline. Ask hiring managers whether they have a formal sponsorship policy and whether prior Solutions Engineer hires have been sponsored. This tells you whether visa support is routine or case-by-case.
Customer Solutions Engineer OPT: Frequently Asked Questions
Does a Customer Solutions Engineer role qualify for the STEM OPT extension?
Most Customer Solutions Engineer positions qualify for the 24-month STEM OPT extension if your degree is in a STEM field such as computer science, electrical engineering, or information systems. The role must be directly related to your degree and meet USCIS standards for a bona fide employer-employee relationship, including a formal training plan on Form I-983.
How do I find Customer Solutions Engineer jobs that sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters Customer Solutions Engineer roles by employers with verified OPT and H-1B sponsorship histories. General job boards don't surface this information, which makes it difficult to tell which postings are actually open to candidates who need work authorization support.
Do Customer Solutions Engineer employers commonly sponsor H-1B visas after OPT?
Yes. SaaS companies, cloud platforms, and enterprise software firms regularly sponsor H-1B visas for Solutions Engineers because the role requires specialized technical knowledge that is difficult to replace. H-1B sponsorship is not guaranteed, so ask directly during the interview process whether the company has a formal policy for sponsoring this role.
Can I work as a Customer Solutions Engineer on day-one CPT or before my OPT starts?
CPT requires that the work is integral to your academic program and is authorized by your DSO before you begin. If your program allows CPT for industry roles like Solutions Engineering, you can start before OPT. However, 12 or more months of full-time CPT eliminates your OPT eligibility entirely, so consult your DSO before using CPT for a long-term placement.
What happens to my OPT if I lose my Customer Solutions Engineer job?
F-1 students on OPT have a 90-day unemployment limit for standard OPT and 150 days total across the full STEM OPT period. If you lose your position, you must report the change to your DSO and update your SEVIS record. Finding a new qualifying role quickly is critical. Migrate Mate lets you filter for OPT-friendly openings so you can move fast.