OPT Customer Solutions Engineer Jobs
Customer Solutions Engineer jobs are a strong fit for F-1 OPT students with technical degrees in computer science, engineering, or information systems. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this space regularly sponsor H-1B visas for high performers.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance of the primary city. Talent will be hired at a level commensurate with experience.
Candidates may live in the following cities:
- Hartford, CT
- Springfield, MA
- Concord, NH
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Specific Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills.
- Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance of the primary city. Talent will be hired at a level commensurate with experience.
Candidates may live in the following cities:
- Hartford, CT
- Springfield, MA
- Concord, NH
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Specific Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills.
- Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 201+ OPT Customer Solutions Engineer Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Solutions Engineer
Lead with both technical and communication skills
Customer Solutions Engineers sit at the intersection of product knowledge and client-facing work. Highlight hands-on experience with APIs, integrations, or technical demos alongside any client communication, presentations, or customer-facing projects from internships or coursework.
Target companies with established OPT and H-1B track records
SaaS companies and enterprise software firms sponsor work visas far more consistently than early-stage startups. On Migrate Mate, you can filter specifically for employers who have sponsored F-1 OPT students and filed H-1B petitions in previous years.
Confirm your degree qualifies for STEM OPT before applying
Most Customer Solutions Engineer roles qualify under STEM OPT if your degree is in computer science, engineering, or information systems. Verify your CIP code with your DSO before accepting an offer to confirm your 24-month extension eligibility.
Address OPT proactively, not defensively
Bring up your authorization status before offer-stage conversations, not after. A short, clear explanation that you have 12 months of OPT remaining with a STEM extension available removes ambiguity and signals that you understand the process.
Build a technical portfolio that demonstrates customer impact
Solutions Engineers are evaluated on their ability to solve real customer problems. Document projects where you diagnosed a technical issue, built a proof-of-concept, or guided a non-technical user through a complex product. Specificity matters far more than volume.
Ask about the H-1B sponsorship timeline during interviews
The H-1B lottery runs once a year with an April filing deadline. Ask hiring managers whether they have a formal sponsorship policy and whether prior Solutions Engineer hires have been sponsored. This tells you whether visa support is routine or case-by-case.
Customer Solutions Engineer OPT: Frequently Asked Questions
Does a Customer Solutions Engineer role qualify for the STEM OPT extension?
Most Customer Solutions Engineer positions qualify for the 24-month STEM OPT extension if your degree is in a STEM field such as computer science, electrical engineering, or information systems. The role must be directly related to your degree and meet USCIS standards for a bona fide employer-employee relationship, including a formal training plan on Form I-983.
How do I find Customer Solutions Engineer jobs that sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters Customer Solutions Engineer roles by employers with verified OPT and H-1B sponsorship histories. General job boards don't surface this information, which makes it difficult to tell which postings are actually open to candidates who need work authorization support.
Do Customer Solutions Engineer employers commonly sponsor H-1B visas after OPT?
Yes. SaaS companies, cloud platforms, and enterprise software firms regularly sponsor H-1B visas for Solutions Engineers because the role requires specialized technical knowledge that is difficult to replace. H-1B sponsorship is not guaranteed, so ask directly during the interview process whether the company has a formal policy for sponsoring this role.
Can I work as a Customer Solutions Engineer on day-one CPT or before my OPT starts?
CPT requires that the work is integral to your academic program and is authorized by your DSO before you begin. If your program allows CPT for industry roles like Solutions Engineering, you can start before OPT. However, 12 or more months of full-time CPT eliminates your OPT eligibility entirely, so consult your DSO before using CPT for a long-term placement.
What happens to my OPT if I lose my Customer Solutions Engineer job?
F-1 students on OPT have a 90-day unemployment limit for standard OPT and 150 days total across the full STEM OPT period. If you lose your position, you must report the change to your DSO and update your SEVIS record. Finding a new qualifying role quickly is critical. Migrate Mate lets you filter for OPT-friendly openings so you can move fast.