Customer Operations Manager Jobs for OPT Students
Customer Operations Manager roles sit at the intersection of process ownership and cross-functional coordination, making them strong fits for F-1 OPT students with business, operations, or engineering backgrounds. Your OPT work authorization is employer-sponsored, so targeting companies with active STEM or standard OPT hiring experience matters from the start.
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Get Access To All JobsINTRODUCTION
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
BASIC QUALIFICATIONS
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
What You’ll Get:
- The starting salary for this role is $55,000 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
INTRODUCTION
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
BASIC QUALIFICATIONS
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
What You’ll Get:
- The starting salary for this role is $55,000 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
How to Get Visa Sponsorship as a Customer Operations Manager
Lead with your OPT authorization timeline
Tell hiring managers your OPT start date and end date upfront. Customer operations teams plan headcount around project cycles, so clarity on your availability window removes friction and signals professionalism early in the process.
Highlight cross-functional coordination experience
Customer Operations Managers bridge support, product, and sales teams. Emphasize projects where you aligned stakeholders across departments. Concrete examples of process improvements or escalation handling directly address what these hiring teams care about most.
Target companies with established OPT hiring history
Larger SaaS, logistics, and e-commerce companies sponsor OPT students far more consistently than early-stage startups. Focus your search on employers with dedicated HR infrastructure and a track record of supporting international employees through OPT and H-1B transitions.
Frame STEM OPT eligibility as an asset
If your degree qualifies for STEM OPT extension, mention it during interviews. Operations roles tied to data analysis, systems, or engineering workflows often qualify. An additional 24 months of work authorization makes you significantly more attractive to sponsorship-conscious employers.
Quantify process and efficiency improvements
Customer operations hiring managers respond to metrics. Lead with numbers: ticket resolution rates, SLA improvements, onboarding time reductions. Quantified outcomes demonstrate impact and reduce perceived risk for employers evaluating candidates who need work authorization support.
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Get Access To All JobsFrequently Asked Questions
Can I work as a Customer Operations Manager on F-1 OPT?
Yes. Customer Operations Manager roles qualify under standard OPT as long as the work is directly related to your field of study, whether that's business, management information systems, industrial engineering, or a related discipline. Your DSO must authorize OPT before you begin work, and you must have a job offer in hand prior to your start date.
Does a Customer Operations Manager role qualify for STEM OPT extension?
It depends on your degree and how the role is structured. If your underlying degree is in a STEM-designated field and the role involves data analysis, systems operations, or process engineering, it may qualify for the 24-month STEM OPT extension. Roles focused purely on relationship management with no technical systems component are less likely to qualify. Confirm with your DSO and review your job description carefully before applying.
What types of employers hire Customer Operations Managers on OPT?
SaaS companies, logistics and supply chain firms, fintech platforms, and large e-commerce operations are the most consistent OPT sponsors for this role. These employers have structured HR processes and frequently hire international candidates. You can browse verified Customer Operations Manager roles from sponsorship-friendly employers directly on Migrate Mate, which filters for companies with OPT hiring experience.
How much time do I need left on my OPT to get hired as a Customer Operations Manager?
Most employers want to see at least six to twelve months of remaining OPT authorization at the time of hire. Operations roles involve onboarding, ramp time, and project ownership, so employers factor in how long you can contribute before your authorization requires renewal or H-1B sponsorship. If you're within three to four months of expiration, prioritize companies with a stated H-1B sponsorship track record.
What should I include in my resume to strengthen my OPT application for this role?
Prioritize operational metrics, cross-functional project examples, and tools you've worked with, such as CRM platforms, ticketing systems, or workflow automation software. Clearly state your OPT work authorization status and STEM eligibility if applicable. Avoid leaving employers to guess about your timeline. A concise line noting your authorization type and end date at the top of your resume removes a common source of early-stage hesitation.
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