OPT Customer Operations Manager Jobs
Customer Operations Manager roles sit at the intersection of process ownership and cross-functional coordination, making them strong fits for F-1 OPT students with business, operations, or engineering backgrounds. Your OPT work authorization is employer-sponsored, so targeting companies with active STEM or standard OPT hiring experience matters from the start.
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Get Access To All JobsINTRODUCTION
The AI & ML Operations Engineer designs, builds, and maintains the engineering processes and platform capabilities needed to deploy, monitor, govern, and maintain deployed AI/ML solutions at scale. The role converts validated analytical work into reliable production solutions and manages the operational lifecycle of models and related services while meeting enterprise privacy, security, and support standards.
The engineer partners with data scientists, data engineers, central cloud and infrastructure teams, API and Interoperability teams, Cybersecurity, service owners, and relevant engineering teams to deliver maintainable solutions. The role remains hands-on in engineering, testing, deployment, and troubleshooting while using enterprise-managed capabilities for production data movement, integration, and infrastructure. Scientific method validation remains with the Data Scientist and designated reviewers; this position implements the operational controls for deployed solutions.
This role is part of a new AI & Automation engineering team and will directly design, build, deploy, and support production AI applications and services. Work may include agents, retrieval-augmented generation, orchestration, APIs and integrations, automated evaluation and testing frameworks, observability, monitoring, release and rollback processes, and model/application lifecycle management.
Responsibilities
Model deployment and orchestration. Deploy batch and real-time models and related AI services using approved CI/CD, containers, APIs, and workflow patterns. Build and maintain assigned model deployment and runtime components and coordinate dependencies with enterprise platform owners.
Release management. Automate packaging, versioning, testing, promotion, rollback, and recovery for models and services. Implement retraining or recalibration workflows using criteria defined with data scientists and the required validation and release approvals.
ML platform capabilities. Implement, integrate, configure, and operate approved feature stores, model registries, experiment tracking, and related ML lifecycle capabilities with enterprise platform owners. Partner with Cloud & AI Deployment Engineering and central cloud teams on compute, storage, networking, and deployment.
Deployed-model governance. Implement approved lifecycle controls, access restrictions, lineage, audit trails, change records, and release approvals for deployed models. Maintain traceability across data, code, model, and configuration versions.
Monitoring and reliability. Implement logging, alerts, and monitoring for model performance, drift, data quality, latency, availability, and errors. Work with data scientists, service owners, and relevant engineering teams on measures, thresholds, incident response, and service objectives.
Data and API integration. Work with central data-engineering teams on managed data pipelines and with enterprise API and Interoperability teams on real-time and application integrations, including MuleSoft or other approved API capabilities. Coordinate monitoring, recovery checkpoints, restart procedures, security, and support ownership.
Enterprise support and maintainability. Ensure production solutions have documented dependencies, operational procedures, escalation paths, and ongoing ownership before release. Arrange support with the responsible enterprise teams, including 24/7 coverage where required for critical services, rather than relying on an individual project owner.
AI application operations. Operate assigned LLM, retrieval-based, and agent applications using automated quality checks, model/tool tracing, prompt and configuration versioning, and usage/cost monitoring within the common production lifecycle.
Security and engineering standards. Apply enterprise privacy, security, encryption, role-based access, and sensitive-data controls. Follow common infrastructure-as-code, pull-request, and deployment practices with the responsible teams; bring needed tooling or design exceptions through established review processes.
Collaboration and improvement. Help scientists and partner teams move prototypes into supported production solutions. Review code, tests, and documentation, resolve incidents across dependencies, provide constructive technical feedback, and improve reliability, reproducibility, performance, and efficiency.
BASIC QUALIFICATIONS
- B.S./B.A. in Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- At least three years of experience in software engineering, DevOps, or MLOps, including work with production systems.
- Proficiency in Python or another modern programming language, such as Java or Go, sufficient to build, test, troubleshoot, and maintain production components.
- Hands-on experience deploying and operating batch and/or real-time machine-learning models in production.
- Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, or Azure DevOps; source control, code review, automated testing, and controlled releases.
- Hands-on experience with containerization and orchestration technologies using enterprise-approved platforms and tools.
- Experience in cloud and/or hybrid environments such as AWS, Azure, or GCP.
- Working knowledge of SQL and experience with large datasets and data-workflow orchestration; ability to integrate model services with enterprise-managed pipelines and APIs.
- Experience implementing logging, metrics, monitoring, alerts, and operational diagnostics and investigating failures across model, application, data, and infrastructure dependencies.
- Understanding of security best practices, role-based access control, secrets management, and handling sensitive data.
- Ability to independently deliver assigned engineering work, communicate technical tradeoffs, and collaborate with data scientists, clinicians, data/API teams, cloud/DevOps, security, and support functions.
PREFERRED QUALIFICATIONS
- Experience in healthcare, health technology, or another regulated industry handling PHI/PII.
- Familiarity with EHR/EMR integration and healthcare data standards such as HL7/FHIR, ICD, CPT, LOINC, or SNOMED.
- Experience with ML lifecycle tools such as MLflow, Kubeflow, SageMaker, Vertex AI, or Azure ML, including model registries, feature stores, and experiment tracking.
- Experience with ETL/ELT, data warehouse or lakehouse platforms, enterprise API platforms, infrastructure as code, and formal production-support practices.
- Experience monitoring model drift, fairness, and explainability and implementing healthcare AI governance controls.
- Experience operating LLM, retrieval-based, or agent applications, including quality evaluation, tracing, prompt/configuration management, and cost monitoring.
COMPENSATION
- $109,449.60 - $154,523.20 Annual
INTRODUCTION
The AI & ML Operations Engineer designs, builds, and maintains the engineering processes and platform capabilities needed to deploy, monitor, govern, and maintain deployed AI/ML solutions at scale. The role converts validated analytical work into reliable production solutions and manages the operational lifecycle of models and related services while meeting enterprise privacy, security, and support standards.
The engineer partners with data scientists, data engineers, central cloud and infrastructure teams, API and Interoperability teams, Cybersecurity, service owners, and relevant engineering teams to deliver maintainable solutions. The role remains hands-on in engineering, testing, deployment, and troubleshooting while using enterprise-managed capabilities for production data movement, integration, and infrastructure. Scientific method validation remains with the Data Scientist and designated reviewers; this position implements the operational controls for deployed solutions.
This role is part of a new AI & Automation engineering team and will directly design, build, deploy, and support production AI applications and services. Work may include agents, retrieval-augmented generation, orchestration, APIs and integrations, automated evaluation and testing frameworks, observability, monitoring, release and rollback processes, and model/application lifecycle management.
Responsibilities
Model deployment and orchestration. Deploy batch and real-time models and related AI services using approved CI/CD, containers, APIs, and workflow patterns. Build and maintain assigned model deployment and runtime components and coordinate dependencies with enterprise platform owners.
Release management. Automate packaging, versioning, testing, promotion, rollback, and recovery for models and services. Implement retraining or recalibration workflows using criteria defined with data scientists and the required validation and release approvals.
ML platform capabilities. Implement, integrate, configure, and operate approved feature stores, model registries, experiment tracking, and related ML lifecycle capabilities with enterprise platform owners. Partner with Cloud & AI Deployment Engineering and central cloud teams on compute, storage, networking, and deployment.
Deployed-model governance. Implement approved lifecycle controls, access restrictions, lineage, audit trails, change records, and release approvals for deployed models. Maintain traceability across data, code, model, and configuration versions.
Monitoring and reliability. Implement logging, alerts, and monitoring for model performance, drift, data quality, latency, availability, and errors. Work with data scientists, service owners, and relevant engineering teams on measures, thresholds, incident response, and service objectives.
Data and API integration. Work with central data-engineering teams on managed data pipelines and with enterprise API and Interoperability teams on real-time and application integrations, including MuleSoft or other approved API capabilities. Coordinate monitoring, recovery checkpoints, restart procedures, security, and support ownership.
Enterprise support and maintainability. Ensure production solutions have documented dependencies, operational procedures, escalation paths, and ongoing ownership before release. Arrange support with the responsible enterprise teams, including 24/7 coverage where required for critical services, rather than relying on an individual project owner.
AI application operations. Operate assigned LLM, retrieval-based, and agent applications using automated quality checks, model/tool tracing, prompt and configuration versioning, and usage/cost monitoring within the common production lifecycle.
Security and engineering standards. Apply enterprise privacy, security, encryption, role-based access, and sensitive-data controls. Follow common infrastructure-as-code, pull-request, and deployment practices with the responsible teams; bring needed tooling or design exceptions through established review processes.
Collaboration and improvement. Help scientists and partner teams move prototypes into supported production solutions. Review code, tests, and documentation, resolve incidents across dependencies, provide constructive technical feedback, and improve reliability, reproducibility, performance, and efficiency.
BASIC QUALIFICATIONS
- B.S./B.A. in Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- At least three years of experience in software engineering, DevOps, or MLOps, including work with production systems.
- Proficiency in Python or another modern programming language, such as Java or Go, sufficient to build, test, troubleshoot, and maintain production components.
- Hands-on experience deploying and operating batch and/or real-time machine-learning models in production.
- Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, or Azure DevOps; source control, code review, automated testing, and controlled releases.
- Hands-on experience with containerization and orchestration technologies using enterprise-approved platforms and tools.
- Experience in cloud and/or hybrid environments such as AWS, Azure, or GCP.
- Working knowledge of SQL and experience with large datasets and data-workflow orchestration; ability to integrate model services with enterprise-managed pipelines and APIs.
- Experience implementing logging, metrics, monitoring, alerts, and operational diagnostics and investigating failures across model, application, data, and infrastructure dependencies.
- Understanding of security best practices, role-based access control, secrets management, and handling sensitive data.
- Ability to independently deliver assigned engineering work, communicate technical tradeoffs, and collaborate with data scientists, clinicians, data/API teams, cloud/DevOps, security, and support functions.
PREFERRED QUALIFICATIONS
- Experience in healthcare, health technology, or another regulated industry handling PHI/PII.
- Familiarity with EHR/EMR integration and healthcare data standards such as HL7/FHIR, ICD, CPT, LOINC, or SNOMED.
- Experience with ML lifecycle tools such as MLflow, Kubeflow, SageMaker, Vertex AI, or Azure ML, including model registries, feature stores, and experiment tracking.
- Experience with ETL/ELT, data warehouse or lakehouse platforms, enterprise API platforms, infrastructure as code, and formal production-support practices.
- Experience monitoring model drift, fairness, and explainability and implementing healthcare AI governance controls.
- Experience operating LLM, retrieval-based, or agent applications, including quality evaluation, tracing, prompt/configuration management, and cost monitoring.
COMPENSATION
- $109,449.60 - $154,523.20 Annual
See all 1,040+ OPT Customer Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Operations Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Operations Manager
Lead with your OPT authorization timeline
Tell hiring managers your OPT start date and end date upfront. Customer operations teams plan headcount around project cycles, so clarity on your availability window removes friction and signals professionalism early in the process.
Highlight cross-functional coordination experience
Customer Operations Managers bridge support, product, and sales teams. Emphasize projects where you aligned stakeholders across departments. Concrete examples of process improvements or escalation handling directly address what these hiring teams care about most.
Target companies with established OPT hiring history
Larger SaaS, logistics, and e-commerce companies sponsor OPT students far more consistently than early-stage startups. Focus your search on employers with dedicated HR infrastructure and a track record of supporting international employees through OPT and H-1B visa transitions.
Frame STEM OPT eligibility as an asset
If your degree qualifies for STEM OPT extension, mention it during interviews. Operations roles tied to data analysis, systems, or engineering workflows often qualify. An additional 24 months of work authorization makes you significantly more attractive to sponsorship-conscious employers.
Quantify process and efficiency improvements
Customer operations hiring managers respond to metrics. Lead with numbers: ticket resolution rates, SLA improvements, onboarding time reductions. Quantified outcomes demonstrate impact and reduce perceived risk for employers evaluating candidates who need work authorization support.
Address OPT cap-gap proactively if timing is tight
If your OPT expires near an H-1B cap period, understand the cap-gap rule before interviews. Being able to explain your authorization continuity clearly and calmly reassures employers that hiring you carries no gap in your ability to work legally.
Customer Operations Manager OPT: Frequently Asked Questions
Can I work as a Customer Operations Manager on F-1 OPT?
Yes. Customer Operations Manager roles qualify under standard OPT as long as the work is directly related to your field of study, whether that's business, management information systems, industrial engineering, or a related discipline. Your DSO must authorize OPT before you begin work, and you must have a job offer in hand prior to your start date.
Does a Customer Operations Manager role qualify for STEM OPT extension?
It depends on your degree and how the role is structured. If your underlying degree is in a STEM-designated field and the role involves data analysis, systems operations, or process engineering, it may qualify for the 24-month STEM OPT extension. Roles focused purely on relationship management with no technical systems component are less likely to qualify. Confirm with your DSO and review your job description carefully before applying.
What types of employers hire Customer Operations Managers on OPT?
SaaS companies, logistics and supply chain firms, fintech platforms, and large e-commerce operations are the most consistent OPT sponsors for this role. These employers have structured HR processes and frequently hire international candidates. You can browse verified Customer Operations Manager roles from sponsorship-friendly employers directly on Migrate Mate, which filters for companies with OPT hiring experience.
How much time do I need left on my OPT to get hired as a Customer Operations Manager?
Most employers want to see at least six to twelve months of remaining OPT authorization at the time of hire. Operations roles involve onboarding, ramp time, and project ownership, so employers factor in how long you can contribute before your authorization requires renewal or H-1B sponsorship. If you're within three to four months of expiration, prioritize companies with a stated H-1B sponsorship track record.
What should I include in my resume to strengthen my OPT application for this role?
Prioritize operational metrics, cross-functional project examples, and tools you've worked with, such as CRM platforms, ticketing systems, or workflow automation software. Clearly state your OPT work authorization status and STEM eligibility if applicable. Avoid leaving employers to guess about your timeline. A concise line noting your authorization type and end date at the top of your resume removes a common source of early-stage hesitation.