OPT Customer Operations Manager Jobs
Customer Operations Manager roles sit at the intersection of process ownership and cross-functional coordination, making them strong fits for F-1 OPT students with business, operations, or engineering backgrounds. Your OPT work authorization is employer-sponsored, so targeting companies with active STEM or standard OPT hiring experience matters from the start.
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Get Access To All JobsABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
See all 1,786+ OPT Customer Operations Manager Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Operations Manager
Lead with your OPT authorization timeline
Tell hiring managers your OPT start date and end date upfront. Customer operations teams plan headcount around project cycles, so clarity on your availability window removes friction and signals professionalism early in the process.
Highlight cross-functional coordination experience
Customer Operations Managers bridge support, product, and sales teams. Emphasize projects where you aligned stakeholders across departments. Concrete examples of process improvements or escalation handling directly address what these hiring teams care about most.
Target companies with established OPT hiring history
Larger SaaS, logistics, and e-commerce companies sponsor OPT students far more consistently than early-stage startups. Focus your search on employers with dedicated HR infrastructure and a track record of supporting international employees through OPT and H-1B visa transitions.
Frame STEM OPT eligibility as an asset
If your degree qualifies for STEM OPT extension, mention it during interviews. Operations roles tied to data analysis, systems, or engineering workflows often qualify. An additional 24 months of work authorization makes you significantly more attractive to sponsorship-conscious employers.
Quantify process and efficiency improvements
Customer operations hiring managers respond to metrics. Lead with numbers: ticket resolution rates, SLA improvements, onboarding time reductions. Quantified outcomes demonstrate impact and reduce perceived risk for employers evaluating candidates who need work authorization support.
Address OPT cap-gap proactively if timing is tight
If your OPT expires near an H-1B cap period, understand the cap-gap rule before interviews. Being able to explain your authorization continuity clearly and calmly reassures employers that hiring you carries no gap in your ability to work legally.
Customer Operations Manager OPT: Frequently Asked Questions
Can I work as a Customer Operations Manager on F-1 OPT?
Yes. Customer Operations Manager roles qualify under standard OPT as long as the work is directly related to your field of study, whether that's business, management information systems, industrial engineering, or a related discipline. Your DSO must authorize OPT before you begin work, and you must have a job offer in hand prior to your start date.
Does a Customer Operations Manager role qualify for STEM OPT extension?
It depends on your degree and how the role is structured. If your underlying degree is in a STEM-designated field and the role involves data analysis, systems operations, or process engineering, it may qualify for the 24-month STEM OPT extension. Roles focused purely on relationship management with no technical systems component are less likely to qualify. Confirm with your DSO and review your job description carefully before applying.
What types of employers hire Customer Operations Managers on OPT?
SaaS companies, logistics and supply chain firms, fintech platforms, and large e-commerce operations are the most consistent OPT sponsors for this role. These employers have structured HR processes and frequently hire international candidates. You can browse verified Customer Operations Manager roles from sponsorship-friendly employers directly on Migrate Mate, which filters for companies with OPT hiring experience.
How much time do I need left on my OPT to get hired as a Customer Operations Manager?
Most employers want to see at least six to twelve months of remaining OPT authorization at the time of hire. Operations roles involve onboarding, ramp time, and project ownership, so employers factor in how long you can contribute before your authorization requires renewal or H-1B sponsorship. If you're within three to four months of expiration, prioritize companies with a stated H-1B sponsorship track record.
What should I include in my resume to strengthen my OPT application for this role?
Prioritize operational metrics, cross-functional project examples, and tools you've worked with, such as CRM platforms, ticketing systems, or workflow automation software. Clearly state your OPT work authorization status and STEM eligibility if applicable. Avoid leaving employers to guess about your timeline. A concise line noting your authorization type and end date at the top of your resume removes a common source of early-stage hesitation.