OPT Customer Operations Manager Jobs
Customer Operations Manager roles sit at the intersection of process ownership and cross-functional coordination, making them strong fits for F-1 OPT students with business, operations, or engineering backgrounds. Your OPT work authorization is employer-sponsored, so targeting companies with active STEM or standard OPT hiring experience matters from the start.
Find OPT Customer Operations Manager JobsOverview
Showing 5 of 1,453+ Customer Operations Manager jobs
See all 1,453+ Customer Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager roles.
Get Access To All JobsDESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,453+ OPT Customer Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Operations Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Operations Manager
Lead with your OPT authorization timeline
Tell hiring managers your OPT start date and end date upfront. Customer operations teams plan headcount around project cycles, so clarity on your availability window removes friction and signals professionalism early in the process.
Highlight cross-functional coordination experience
Customer Operations Managers bridge support, product, and sales teams. Emphasize projects where you aligned stakeholders across departments. Concrete examples of process improvements or escalation handling directly address what these hiring teams care about most.
Target companies with established OPT hiring history
Larger SaaS, logistics, and e-commerce companies sponsor OPT students far more consistently than early-stage startups. Focus your search on employers with dedicated HR infrastructure and a track record of supporting international employees through OPT and H-1B visa transitions.
Frame STEM OPT eligibility as an asset
If your degree qualifies for STEM OPT extension, mention it during interviews. Operations roles tied to data analysis, systems, or engineering workflows often qualify. An additional 24 months of work authorization makes you significantly more attractive to sponsorship-conscious employers.
Quantify process and efficiency improvements
Customer operations hiring managers respond to metrics. Lead with numbers: ticket resolution rates, SLA improvements, onboarding time reductions. Quantified outcomes demonstrate impact and reduce perceived risk for employers evaluating candidates who need work authorization support.
Address OPT cap-gap proactively if timing is tight
If your OPT expires near an H-1B cap period, understand the cap-gap rule before interviews. Being able to explain your authorization continuity clearly and calmly reassures employers that hiring you carries no gap in your ability to work legally.
Customer Operations Manager OPT: Frequently Asked Questions
Can I work as a Customer Operations Manager on F-1 OPT?
Yes. Customer Operations Manager roles qualify under standard OPT as long as the work is directly related to your field of study, whether that's business, management information systems, industrial engineering, or a related discipline. Your DSO must authorize OPT before you begin work, and you must have a job offer in hand prior to your start date.
Does a Customer Operations Manager role qualify for STEM OPT extension?
It depends on your degree and how the role is structured. If your underlying degree is in a STEM-designated field and the role involves data analysis, systems operations, or process engineering, it may qualify for the 24-month STEM OPT extension. Roles focused purely on relationship management with no technical systems component are less likely to qualify. Confirm with your DSO and review your job description carefully before applying.
What types of employers hire Customer Operations Managers on OPT?
SaaS companies, logistics and supply chain firms, fintech platforms, and large e-commerce operations are the most consistent OPT sponsors for this role. These employers have structured HR processes and frequently hire international candidates. You can browse verified Customer Operations Manager roles from sponsorship-friendly employers directly on Migrate Mate, which filters for companies with OPT hiring experience.
How much time do I need left on my OPT to get hired as a Customer Operations Manager?
Most employers want to see at least six to twelve months of remaining OPT authorization at the time of hire. Operations roles involve onboarding, ramp time, and project ownership, so employers factor in how long you can contribute before your authorization requires renewal or H-1B sponsorship. If you're within three to four months of expiration, prioritize companies with a stated H-1B sponsorship track record.
What should I include in my resume to strengthen my OPT application for this role?
Prioritize operational metrics, cross-functional project examples, and tools you've worked with, such as CRM platforms, ticketing systems, or workflow automation software. Clearly state your OPT work authorization status and STEM eligibility if applicable. Avoid leaving employers to guess about your timeline. A concise line noting your authorization type and end date at the top of your resume removes a common source of early-stage hesitation.