OPT Operations Team Lead Jobs
Operations Team Lead roles are a strong fit for F-1 OPT students with backgrounds in supply chain, business operations, or industrial engineering. Your 12-month OPT window (up to 36 months on STEM OPT) gives you enough runway to prove your leadership value and secure H-1B visa sponsorship from an operations-driven employer.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,391+ OPT Operations Team Lead Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Operations Team Lead
Target employers with structured operations hierarchies
Large manufacturers, logistics firms, and tech companies with dedicated ops functions are far more likely to sponsor visas than small businesses. A formal team lead role within a structured hierarchy signals the employer has the infrastructure to support H-1B visa sponsorship.
Frame your degree as operationally relevant
Industrial engineering, supply chain management, and business operations degrees map directly to specialty occupation requirements for this role. Be explicit in your resume and cover letter about how your field of study connects to the operational responsibilities you'll own.
Demonstrate measurable process improvements early
Sponsorship decisions often happen within your first year. Quantify your impact on efficiency, throughput, or cost reduction from day one. Concrete results make the business case for sponsorship far easier for your employer's HR and legal teams.
Clarify OPT authorization before accepting an offer
Operations Team Lead roles are typically eligible for OPT, but confirm the position qualifies as a specialty occupation tied to your degree. Ask HR whether they have prior experience sponsoring international employees in operations or team lead positions specifically.
Build relationships with your direct manager before OPT expires
Sponsorship requires internal advocacy, not just HR approval. Your manager's willingness to argue your case to leadership often determines the outcome. Establish trust and demonstrate indispensability well before you need to raise the sponsorship conversation.
Use STEM OPT extension time strategically
If your degree qualifies for STEM OPT, you get up to 24 additional months of work authorization. Use that window to move from associate to senior team lead, strengthening both your H-1B petition and your employer's justification for sponsoring you.
Operations Team Lead OPT: Frequently Asked Questions
Can I work as an Operations Team Lead on F-1 OPT?
Yes, Operations Team Lead roles qualify for F-1 OPT as long as the position is directly related to your field of study. Degrees in industrial engineering, supply chain management, business administration, or operations management are the strongest match. You'll need to ensure your employer reports the job correctly through your DSO and that your I-20 reflects OPT authorization before your start date.
Do Operations Team Lead roles typically come with H-1B sponsorship?
Some do, particularly at larger employers in manufacturing, logistics, e-commerce, and tech operations. This role can qualify as a specialty occupation when the position requires a specific bachelor's degree or higher, which supports an H-1B petition. Smaller companies or those without a dedicated HR infrastructure are less likely to sponsor. Browsing roles on Migrate Mate lets you filter specifically for OPT-friendly and sponsorship-willing employers in operations.
Does an Operations Team Lead role qualify for STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field such as industrial engineering, operations research, or supply chain management, and your employer is enrolled in E-Verify, you can apply for a 24-month STEM OPT extension. The position itself must also remain directly related to that STEM degree. Confirm both conditions with your DSO well before your initial OPT expires.
What happens to my OPT status if I get promoted from team lead to operations manager?
A promotion within the same employer generally does not affect your OPT authorization, provided the new role remains within your field of study. You should notify your DSO of any significant job title or responsibility changes and confirm the updated position still qualifies. If you're on STEM OPT, your employer may also need to update your formal training plan to reflect the expanded scope of work.
How do I find Operations Team Lead jobs that are open to OPT candidates?
Most general job boards don't filter for visa status, which means you'll spend significant time applying to roles that don't sponsor. Migrate Mate is built specifically for international students and OPT candidates, so you can browse Operations Team Lead roles at employers who have a demonstrated history of hiring and sponsoring international talent, without having to guess from the job description.