OPT IT Service Management Jobs
IT Service Management jobs on OPT require employers to support ITSM frameworks like ITIL while filing your work authorization paperwork. Most roles fall under specialty occupation criteria, making them a strong fit for both STEM and standard OPT. Your 12-month OPT window, or 36 months on STEM extension, gives you enough runway to prove value and pursue H-1B visa sponsorship.
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Get Access To All JobsAbout Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Westchester, Illinois
Workplace Type: Hybrid
The Manager, North America IT Service Management is responsible for ensuring the reliable, efficient, and consistent delivery of IT services across the region. This role plays a critical part in advancing Ingredion’s global IT Service Management (ITSM) strategy through the adoption of ITIL best practices, process excellence, and a focus on enhancing the digital employee experience.
You will partner closely with global IT teams, regional Field Services, and business stakeholders to deliver high-quality IT services that enable productivity and operational success. The ideal candidate is a hands-on leader with a passion for service excellence, analytics, and continuous improvement within a global, matrixed environment. This Role will report to the Sr. Manager, Global Service Management & Digital Experience.
What you will do:
- Lead the regional implementation and execution of Ingredion’s ITIL-based IT Service Management framework, including: Incident & Major Incident Management, Problem Management, Change & Request Management, Configuration Management, Knowledge Management, Availability Management, and Service Catalog and Service Transition (Change to Run).
- Monitor and report on KPIs, SLAs, and service performance metrics to ensure accountability, transparency, and operational excellence.
- Drive continuous improvement by analyzing trends, identifying opportunities, and implementing corrective and preventive actions.
- Oversee Field Services operations within North America to ensure consistent and exceptional end-user experiences.
- Partner with Procurement and Finance to manage regional IT invoice and order management processes.
- Collaborate with Organizational Change Management (OCM) and Communications teams to develop effective stakeholder communication plans and support adoption of IT initiatives.
- Promote self-service capabilities, automation, and knowledge sharing to improve efficiency and user satisfaction.
- Participate in global ITSM governance forums, representing regional needs and ensuring alignment with Ingredion’s enterprise standards.
What You will bring:
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- 3–5 years of IT Service Management experience in a global or regional capacity within an ITIL-aligned environment.
- Proven experience managing end-to-end ITSM processes and service delivery performance.
- Strong proficiency with ServiceNow or other enterprise ITSM platforms.
- Demonstrated ability to define, track, and analyze KPIs, SLAs, and service metrics to drive measurable improvement.
- Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
- Experience working in a matrixed, global organization with multiple regional partners and priorities.
- ITIL v3 or v4 Foundation certification required; Intermediate or Managing Professional certification preferred.
Who you are:
- Analytical mindset with a data-driven approach to service management and decision-making.
- Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
- Collaborative leadership style with a focus on influencing without direct authority.
- Passion for operational excellence, digital transformation, and customer experience.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
LI-BS1
We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.
Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.
Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available: No
Pay Range: $123,500.00-$164,700.00 Annual
This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).
Incentive Compensation:
As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.
Benefits:
Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.
About Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Westchester, Illinois
Workplace Type: Hybrid
The Manager, North America IT Service Management is responsible for ensuring the reliable, efficient, and consistent delivery of IT services across the region. This role plays a critical part in advancing Ingredion’s global IT Service Management (ITSM) strategy through the adoption of ITIL best practices, process excellence, and a focus on enhancing the digital employee experience.
You will partner closely with global IT teams, regional Field Services, and business stakeholders to deliver high-quality IT services that enable productivity and operational success. The ideal candidate is a hands-on leader with a passion for service excellence, analytics, and continuous improvement within a global, matrixed environment. This Role will report to the Sr. Manager, Global Service Management & Digital Experience.
What you will do:
- Lead the regional implementation and execution of Ingredion’s ITIL-based IT Service Management framework, including: Incident & Major Incident Management, Problem Management, Change & Request Management, Configuration Management, Knowledge Management, Availability Management, and Service Catalog and Service Transition (Change to Run).
- Monitor and report on KPIs, SLAs, and service performance metrics to ensure accountability, transparency, and operational excellence.
- Drive continuous improvement by analyzing trends, identifying opportunities, and implementing corrective and preventive actions.
- Oversee Field Services operations within North America to ensure consistent and exceptional end-user experiences.
- Partner with Procurement and Finance to manage regional IT invoice and order management processes.
- Collaborate with Organizational Change Management (OCM) and Communications teams to develop effective stakeholder communication plans and support adoption of IT initiatives.
- Promote self-service capabilities, automation, and knowledge sharing to improve efficiency and user satisfaction.
- Participate in global ITSM governance forums, representing regional needs and ensuring alignment with Ingredion’s enterprise standards.
What You will bring:
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- 3–5 years of IT Service Management experience in a global or regional capacity within an ITIL-aligned environment.
- Proven experience managing end-to-end ITSM processes and service delivery performance.
- Strong proficiency with ServiceNow or other enterprise ITSM platforms.
- Demonstrated ability to define, track, and analyze KPIs, SLAs, and service metrics to drive measurable improvement.
- Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
- Experience working in a matrixed, global organization with multiple regional partners and priorities.
- ITIL v3 or v4 Foundation certification required; Intermediate or Managing Professional certification preferred.
Who you are:
- Analytical mindset with a data-driven approach to service management and decision-making.
- Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
- Collaborative leadership style with a focus on influencing without direct authority.
- Passion for operational excellence, digital transformation, and customer experience.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
LI-BS1
We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.
Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.
Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available: No
Pay Range: $123,500.00-$164,700.00 Annual
This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).
Incentive Compensation:
As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.
Benefits:
Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.
See all OPT IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT IT Service Management Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in IT Service Management
Target employers with active H-1B histories
Companies that have sponsored H-1B visas before are far more likely to do it again. Search OFLC disclosure data to verify whether a potential employer has a track record of sponsoring IT Service Management or related technology roles.
Pursue ITIL 4 certification before you apply
ITIL 4 Foundation is the baseline credential hiring managers expect in IT Service Management. Holding it before your job search signals readiness and strengthens your specialty occupation argument if your degree is not directly in IT.
Apply for your STEM OPT extension early
If your degree is in a STEM field, apply for the 24-month extension at least 90 days before your standard OPT expires. Late applications create authorization gaps that can disrupt active employment and complicate sponsorship timelines.
Frame your role around specialty occupation criteria
USCIS reviews whether your job genuinely requires a bachelor's degree in a specific field. Document how your IT Service Management responsibilities directly apply your degree in information systems, computer science, or a related discipline.
Negotiate sponsorship terms before accepting an offer
Raise H-1B sponsorship during the offer stage, not after you start. Ask whether the company covers filing fees, uses premium processing, and has an immigration attorney on retainer. These details determine how smooth your transition will be.
Use Migrate Mate to find pre-vetted sponsoring employers
Migrate Mate surfaces IT Service Management roles at employers with verified sponsorship histories. Filtering by visa sponsorship saves you from applying to companies that will decline once they learn you need work authorization support.
IT Service Management OPT: Frequently Asked Questions
Do IT Service Management jobs qualify for STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field such as computer science, information systems, or management information systems, you can apply for the 24-month STEM OPT extension. The job itself does not need to be classified as STEM, but your employer must participate in E-Verify and sign a formal training plan.
Is IT Service Management considered a specialty occupation for H-1B purposes?
Generally yes, provided the role requires applying a specific body of theoretical knowledge normally attained through a bachelor's degree in computer science, information systems, or a related field. Roles that are primarily procedural or do not require degree-level technical knowledge can face USCIS scrutiny. The strength of your specialty occupation argument depends heavily on how the employer drafts the job description and the actual complexity of the work.
How long do I have on OPT to find an IT Service Management job?
Standard OPT gives you 12 months of work authorization after graduation, with a 60-day grace period to find employment before your status is at risk. If your degree is STEM-eligible, you can extend to 36 months total. Most IT Service Management hiring processes take four to eight weeks, so starting your search several months before graduation gives you the best chance of starting work before OPT begins.
What happens to my OPT if I change employers in an IT Service Management role?
You can change employers on OPT without filing new paperwork, but you must report the change to your DSO within 10 days so your SEVIS record stays current. Your new job still needs to be in a role related to your degree field. If you're on STEM OPT, your new employer must also participate in E-Verify and you'll need a new Form I-983 training plan signed by the employer.
Where can I find IT Service Management jobs that sponsor OPT and H-1B?
Migrate Mate is built specifically for F-1 OPT students and filters IT Service Management roles by employers with sponsorship histories. Rather than applying broadly and discovering sponsorship issues late in the process, Migrate Mate lets you focus on companies that have already demonstrated willingness to file H-1B petitions for roles like yours.