OPT IT Service Management Jobs
IT Service Management jobs on OPT require employers to support ITSM frameworks like ITIL while filing your work authorization paperwork. Most roles fall under specialty occupation criteria, making them a strong fit for both STEM and standard OPT. Your 12-month OPT window, or 36 months on STEM extension, gives you enough runway to prove value and pursue H-1B visa sponsorship.
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Get Access To All JobsCompany Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties:
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
IT Service Management QA Lead
On behalf of our client, Procom Services is searching for an IT Service Management QA Lead for a contract opportunity in Plano, TX.
IT Service Management QA Lead Job Details
We are looking for a Quality Assurance Lead with a proven track record of testing and quality assurance of software products and applications in the IT Service Management space. Someone who understands the big picture very well and yet has an eye for detail and understands all system use-cases and interactions. This candidate creates detailed plans, confidently executes them and can sign off on the overall quality of the products and applications.
- Hands-on end-to-end testing experience preferably in IT Service Management application – example HPE BSM, HPE Service Manager, ServiceNow
- Design, Develop, Review and Maintain Test Plan and Test Cases
- Estimate, Plan and Implement QA schedules
- Own QA Documentation for defects, procedures and process
- Troubleshoot application/product issues and interface with appropriate teams on issue resolution on end-to-end basis
- Contribute to architecture reviews, design reviews, code reviews and static code inspections
- Ensures product quality through continuous testing and refinement of the code base
- Identify regression coverage for any code changes for each release/sprint
- Basic knowledge of performance testing and tools
- Define performance test plans. Basic knowledge of performance testing tools
- Act as an overall quality champion and help in implementation of standards and processes
IT Service Management QA Lead Start Date
ASAP
IT Service Management QA Lead Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Qualifications
IT Service Management QA Lead Mandatory Skills
- M.Tech / B.Tech / BE / MCA in Computer Science or Information Technology
- Min 3-5 years of experience in software Quality and testing in IT Service management space
- Expertise and hands-on experience of minimum one or more ITSM technologies/platforms/processes like IT Service Management application, Event management, Incident management, Event Incident integration
- Experience in one or more Integrations like CMDB (Service Now), data/event collectors (SCOM/CA Spectrum)
- Expertise in white box testing along with black box testing methods and tools
- Understands and applies quality processes, tools, and data quality standards, including metrics, life cycles, and data usage
- Knowledge of modern software process frameworks like CMMI, ITIL etc. is added advantage
- Experience of working in different software development life cycles – Waterfall, Agile, Iterative
All your information will be kept confidential according to EEO guidelines.
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties:
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
IT Service Management QA Lead
On behalf of our client, Procom Services is searching for an IT Service Management QA Lead for a contract opportunity in Plano, TX.
IT Service Management QA Lead Job Details
We are looking for a Quality Assurance Lead with a proven track record of testing and quality assurance of software products and applications in the IT Service Management space. Someone who understands the big picture very well and yet has an eye for detail and understands all system use-cases and interactions. This candidate creates detailed plans, confidently executes them and can sign off on the overall quality of the products and applications.
- Hands-on end-to-end testing experience preferably in IT Service Management application – example HPE BSM, HPE Service Manager, ServiceNow
- Design, Develop, Review and Maintain Test Plan and Test Cases
- Estimate, Plan and Implement QA schedules
- Own QA Documentation for defects, procedures and process
- Troubleshoot application/product issues and interface with appropriate teams on issue resolution on end-to-end basis
- Contribute to architecture reviews, design reviews, code reviews and static code inspections
- Ensures product quality through continuous testing and refinement of the code base
- Identify regression coverage for any code changes for each release/sprint
- Basic knowledge of performance testing and tools
- Define performance test plans. Basic knowledge of performance testing tools
- Act as an overall quality champion and help in implementation of standards and processes
IT Service Management QA Lead Start Date
ASAP
IT Service Management QA Lead Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Qualifications
IT Service Management QA Lead Mandatory Skills
- M.Tech / B.Tech / BE / MCA in Computer Science or Information Technology
- Min 3-5 years of experience in software Quality and testing in IT Service management space
- Expertise and hands-on experience of minimum one or more ITSM technologies/platforms/processes like IT Service Management application, Event management, Incident management, Event Incident integration
- Experience in one or more Integrations like CMDB (Service Now), data/event collectors (SCOM/CA Spectrum)
- Expertise in white box testing along with black box testing methods and tools
- Understands and applies quality processes, tools, and data quality standards, including metrics, life cycles, and data usage
- Knowledge of modern software process frameworks like CMMI, ITIL etc. is added advantage
- Experience of working in different software development life cycles – Waterfall, Agile, Iterative
All your information will be kept confidential according to EEO guidelines.
See all OPT IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT IT Service Management Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in IT Service Management
Target employers with active H-1B histories
Companies that have sponsored H-1B visas before are far more likely to do it again. Search OFLC disclosure data to verify whether a potential employer has a track record of sponsoring IT Service Management or related technology roles.
Pursue ITIL 4 certification before you apply
ITIL 4 Foundation is the baseline credential hiring managers expect in IT Service Management. Holding it before your job search signals readiness and strengthens your specialty occupation argument if your degree is not directly in IT.
Apply for your STEM OPT extension early
If your degree is in a STEM field, apply for the 24-month extension at least 90 days before your standard OPT expires. Late applications create authorization gaps that can disrupt active employment and complicate sponsorship timelines.
Frame your role around specialty occupation criteria
USCIS reviews whether your job genuinely requires a bachelor's degree in a specific field. Document how your IT Service Management responsibilities directly apply your degree in information systems, computer science, or a related discipline.
Negotiate sponsorship terms before accepting an offer
Raise H-1B sponsorship during the offer stage, not after you start. Ask whether the company covers filing fees, uses premium processing, and has an immigration attorney on retainer. These details determine how smooth your transition will be.
Use Migrate Mate to find pre-vetted sponsoring employers
Migrate Mate surfaces IT Service Management roles at employers with verified sponsorship histories. Filtering by visa sponsorship saves you from applying to companies that will decline once they learn you need work authorization support.
IT Service Management OPT: Frequently Asked Questions
Do IT Service Management jobs qualify for STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field such as computer science, information systems, or management information systems, you can apply for the 24-month STEM OPT extension. The job itself does not need to be classified as STEM, but your employer must participate in E-Verify and sign a formal training plan.
Is IT Service Management considered a specialty occupation for H-1B purposes?
Generally yes, provided the role requires applying a specific body of theoretical knowledge normally attained through a bachelor's degree in computer science, information systems, or a related field. Roles that are primarily procedural or do not require degree-level technical knowledge can face USCIS scrutiny. The strength of your specialty occupation argument depends heavily on how the employer drafts the job description and the actual complexity of the work.
How long do I have on OPT to find an IT Service Management job?
Standard OPT gives you 12 months of work authorization after graduation, with a 60-day grace period to find employment before your status is at risk. If your degree is STEM-eligible, you can extend to 36 months total. Most IT Service Management hiring processes take four to eight weeks, so starting your search several months before graduation gives you the best chance of starting work before OPT begins.
What happens to my OPT if I change employers in an IT Service Management role?
You can change employers on OPT without filing new paperwork, but you must report the change to your DSO within 10 days so your SEVIS record stays current. Your new job still needs to be in a role related to your degree field. If you're on STEM OPT, your new employer must also participate in E-Verify and you'll need a new Form I-983 training plan signed by the employer.
Where can I find IT Service Management jobs that sponsor OPT and H-1B?
Migrate Mate is built specifically for F-1 OPT students and filters IT Service Management roles by employers with sponsorship histories. Rather than applying broadly and discovering sponsorship issues late in the process, Migrate Mate lets you focus on companies that have already demonstrated willingness to file H-1B petitions for roles like yours.