OPT IT Service Management Jobs
IT Service Management jobs on OPT require employers to support ITSM frameworks like ITIL while filing your work authorization paperwork. Most roles fall under specialty occupation criteria, making them a strong fit for both STEM and standard OPT. Your 12-month OPT window, or 36 months on STEM extension, gives you enough runway to prove value and pursue H-1B visa sponsorship.
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Get Access To All JobsTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Responsible for managing tasks associated with daily execution of Voya’s Configuration Management process and the governance of the enterprise Configuration Management Database (CMDB), from ServiceNow discovery to the annual certification process with configuration item (CI) owners. A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.
The Contributions You’ll Make:
- Implements the Configuration Management policy and standards.
- Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
- Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
- Monitors and escalates any variation from the CMDB data model.
- Develops, executes, and reports results for all annual CI accuracy certifications.
- Updates Knowledge Base articles as needed.
- Primary communication and operational conduit to CI Owners of all CI classes.
- Engages with Incident Management on request to review configuration modeling during an incident.
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.
Minimum Knowledge & Experience:
- 4+ years’ experience in an ITSM role is required. Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.
- Familiar with process improvement methodologies.
- 3+ years’ experience in ServiceNow is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) Professional.
- General understanding of ServiceNow’s Common Services Data Model (CSDM).
- General understanding of ServiceNow CI Discovery. At least 2+ year of experience is preferred. Experience with containers and Cloud Discovery is preferred.
- General understanding of IT Infrastructure/systems and Application management is preferred.
- Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.
- Ensure accurate reporting and trending is in place for ongoing service improvements.
- Skilled use of the Microsoft office suite, specifically Excel. Other business intelligence tools is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- ITIL v3/v4 foundation certified is preferred.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$71,090 - $118,500 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Responsible for managing tasks associated with daily execution of Voya’s Configuration Management process and the governance of the enterprise Configuration Management Database (CMDB), from ServiceNow discovery to the annual certification process with configuration item (CI) owners. A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.
The Contributions You’ll Make:
- Implements the Configuration Management policy and standards.
- Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
- Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
- Monitors and escalates any variation from the CMDB data model.
- Develops, executes, and reports results for all annual CI accuracy certifications.
- Updates Knowledge Base articles as needed.
- Primary communication and operational conduit to CI Owners of all CI classes.
- Engages with Incident Management on request to review configuration modeling during an incident.
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.
Minimum Knowledge & Experience:
- 4+ years’ experience in an ITSM role is required. Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.
- Familiar with process improvement methodologies.
- 3+ years’ experience in ServiceNow is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) Professional.
- General understanding of ServiceNow’s Common Services Data Model (CSDM).
- General understanding of ServiceNow CI Discovery. At least 2+ year of experience is preferred. Experience with containers and Cloud Discovery is preferred.
- General understanding of IT Infrastructure/systems and Application management is preferred.
- Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.
- Ensure accurate reporting and trending is in place for ongoing service improvements.
- Skilled use of the Microsoft office suite, specifically Excel. Other business intelligence tools is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- ITIL v3/v4 foundation certified is preferred.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$71,090 - $118,500 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
See all OPT IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT IT Service Management Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in IT Service Management
Target employers with active H-1B histories
Companies that have sponsored H-1B visas before are far more likely to do it again. Search OFLC disclosure data to verify whether a potential employer has a track record of sponsoring IT Service Management or related technology roles.
Pursue ITIL 4 certification before you apply
ITIL 4 Foundation is the baseline credential hiring managers expect in IT Service Management. Holding it before your job search signals readiness and strengthens your specialty occupation argument if your degree is not directly in IT.
Apply for your STEM OPT extension early
If your degree is in a STEM field, apply for the 24-month extension at least 90 days before your standard OPT expires. Late applications create authorization gaps that can disrupt active employment and complicate sponsorship timelines.
Frame your role around specialty occupation criteria
USCIS reviews whether your job genuinely requires a bachelor's degree in a specific field. Document how your IT Service Management responsibilities directly apply your degree in information systems, computer science, or a related discipline.
Negotiate sponsorship terms before accepting an offer
Raise H-1B sponsorship during the offer stage, not after you start. Ask whether the company covers filing fees, uses premium processing, and has an immigration attorney on retainer. These details determine how smooth your transition will be.
Use Migrate Mate to find pre-vetted sponsoring employers
Migrate Mate surfaces IT Service Management roles at employers with verified sponsorship histories. Filtering by visa sponsorship saves you from applying to companies that will decline once they learn you need work authorization support.
IT Service Management OPT: Frequently Asked Questions
Do IT Service Management jobs qualify for STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field such as computer science, information systems, or management information systems, you can apply for the 24-month STEM OPT extension. The job itself does not need to be classified as STEM, but your employer must participate in E-Verify and sign a formal training plan.
Is IT Service Management considered a specialty occupation for H-1B purposes?
Generally yes, provided the role requires applying a specific body of theoretical knowledge normally attained through a bachelor's degree in computer science, information systems, or a related field. Roles that are primarily procedural or do not require degree-level technical knowledge can face USCIS scrutiny. The strength of your specialty occupation argument depends heavily on how the employer drafts the job description and the actual complexity of the work.
How long do I have on OPT to find an IT Service Management job?
Standard OPT gives you 12 months of work authorization after graduation, with a 60-day grace period to find employment before your status is at risk. If your degree is STEM-eligible, you can extend to 36 months total. Most IT Service Management hiring processes take four to eight weeks, so starting your search several months before graduation gives you the best chance of starting work before OPT begins.
What happens to my OPT if I change employers in an IT Service Management role?
You can change employers on OPT without filing new paperwork, but you must report the change to your DSO within 10 days so your SEVIS record stays current. Your new job still needs to be in a role related to your degree field. If you're on STEM OPT, your new employer must also participate in E-Verify and you'll need a new Form I-983 training plan signed by the employer.
Where can I find IT Service Management jobs that sponsor OPT and H-1B?
Migrate Mate is built specifically for F-1 OPT students and filters IT Service Management roles by employers with sponsorship histories. Rather than applying broadly and discovering sponsorship issues late in the process, Migrate Mate lets you focus on companies that have already demonstrated willingness to file H-1B petitions for roles like yours.