OPT Product Support Engineer Jobs
Product Support Engineer jobs are a strong fit for F-1 OPT students with technical degrees in computer science, information systems, or engineering. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers value troubleshooting skills, API familiarity, and clear communication with technical and non-technical users.
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Get Access To All JobsJob Description:
Shift: First Shift, Mon, Wed, Thu, Fri
Position: Product Support Engineer
Department: Engineering
Reports To: Data & Product Support Manager
FLSA Status: Exempt
Hours: Monday-Friday during regular business hours with flexibility as needed. Generally 40 hours per week; additional hours may be required to meet business needs
Pay Range: $92,300 - $138,500 annually
Within this range, pay offered will be based on the candidate's skills, experience, education, and other qualifications.
Benefits Summary: Wipaire offers a full benefits package including health, dental, 401(k) plan with employer match, tuition reimbursement, life, short & long term disability insurance and other benefits such as PTO (starting at 15 days) and holiday pay, all while working with great people, first shift, and in a family-friendly atmosphere.
Additional Benefits:
This position is eligible for a monthly cell phone stipend and an annual incentive program.
Disclaimer: The benefits noted above are subject to eligibility requirements.
At Wipaire we have been engineering and manufacturing aircraft floats for the last 60 years and have become an aviation industry leader of diversified aviation services. Our products are used to convert existing airplanes into sea planes. We support passenger service, tourism, and fire-fighting operations all over the world. Wipaire is committed to investing in our people, products, and technology. Our core values are simple, a win-win mindset, technically adept, work/life balance, do the right thing and have fun. If these values speak to you, we want to connect! Join this growing company that is proudly producing products made in the USA.
Position Summary
The Product Support Engineer is responsible for providing engineering support of all existing Wipaire products to both internal and external customers, assist with R&D projects, and take part in product improvement projects.
Primary Responsibilities
- Internal and External Customer Support: Aids internal and external customers, via direct support, to overcome problems and difficulties in the use of Wipaire products. These forms of assistance include, but are not limited to:
- Troubleshooting
- Reviews, analyzes, understands (design issue or customer use issue) and identifies systemic safety and service issues.
- Answers questions not readily available in technical publications, which may include direct customer interface and issuance of No-Technical Objection (NTO) letters.
- Generates, analyzes, substantiates, and documents repair scheme designs.
- Reviews, approves/denies, and provides feedback to Engineering Change Requests (ECR's).
- Product Support / Improvements: Corrects critical safety and systemic service issues discovered in our products as they are used in service. Reviews non-conforming parts and products in the process of manufacturing (MRB's) and design changes due to challenges in manufacturing that affect the design and certification of the product.
- Substantiates with the FAA, and implements through the ECO process both design and documentation changes, due to challenges in manufacturing/supply chain issues.
- Provides input to Service Letters to resolve service and safety issues.
- Participates in/approves dispositions in Material Review Boards (MRB's) at Quality Control's request.
- Marketing Support: Assists Marketing in preparing materials for introduction to market.
- Generation and maintenance of non-FAA approved technical publications: Assists other Wipaire employees in generating data or reviewing newly generated documents that are not FAA approved, but are helpful in the process of building, installing, operating and maintaining our products. These documents include:
- Parts Manuals
- Manufacturing work instructions
- Current product Bills of Materials (BOM)
Experience and Skills:
JOB SPECIFICATIONS
Education, Experience and Credentials
- Four-year degree in Mechanical, Aerospace, or similar engineering strongly preferred.
- Three to six years' minimum practical aerospace engineering experience strongly preferred.
- Structural design and repair experience preferred.
Knowledge, Skills and Abilities
The knowledge and skills noted below may be demonstrated through prior education, training, and/or experience, or acquired through training and on-the-job development after hire. Candidates are expected to possess or demonstrate the ability to learn and develop the knowledge and skills necessary to successfully perform the items below.
- Knowledge of FAA certification processes, including new products, parts, manufacturing processes, aerospace drawings, and managerial/documentation control requirements.
- Able to make proactive design decisions and move forward with projects based on available information; able to think analytically and select a design method from many alternatives.
- Knowledge of the practical application of engineering science, materials, and aerospace technology. This includes applying principles, techniques, procedures, and equipment to the design and production of new products.
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Able to demonstrate advanced engineering skill sets, such as the following:
- Finite Element Analysis (FEA) for part level components and assembly level interactions.
- Classical aerodynamic analysis and structural analysis techniques in support of certification reports.
- Classical analysis for aerospace structures, lift, and drag.
- Material processing of aluminum and steel alloys and heat treatments.
- Material processing of composite materials and structures.
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture of products.
PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB
- Perform occasional lifting of supplies and equipment weighing 50+ pounds.
- Comprehend, speak, and communicate in the English language, including following verbal and written instructions, in order to communicate with people inside and outside the organization.
- Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.
- Move around the shop and office area repeatedly throughout the day and drive to other Wipaire facilities as needed.
Please visit our careers page at www.wipaire.com/careers to apply.
Wipaire is an Equal Employment Opportunity Employer and does not discriminate against any employee or applicant based on any other applicable legally protected status. All qualified individuals are encouraged to apply.
Job Description:
Shift: First Shift, Mon, Wed, Thu, Fri
Position: Product Support Engineer
Department: Engineering
Reports To: Data & Product Support Manager
FLSA Status: Exempt
Hours: Monday-Friday during regular business hours with flexibility as needed. Generally 40 hours per week; additional hours may be required to meet business needs
Pay Range: $92,300 - $138,500 annually
Within this range, pay offered will be based on the candidate's skills, experience, education, and other qualifications.
Benefits Summary: Wipaire offers a full benefits package including health, dental, 401(k) plan with employer match, tuition reimbursement, life, short & long term disability insurance and other benefits such as PTO (starting at 15 days) and holiday pay, all while working with great people, first shift, and in a family-friendly atmosphere.
Additional Benefits:
This position is eligible for a monthly cell phone stipend and an annual incentive program.
Disclaimer: The benefits noted above are subject to eligibility requirements.
At Wipaire we have been engineering and manufacturing aircraft floats for the last 60 years and have become an aviation industry leader of diversified aviation services. Our products are used to convert existing airplanes into sea planes. We support passenger service, tourism, and fire-fighting operations all over the world. Wipaire is committed to investing in our people, products, and technology. Our core values are simple, a win-win mindset, technically adept, work/life balance, do the right thing and have fun. If these values speak to you, we want to connect! Join this growing company that is proudly producing products made in the USA.
Position Summary
The Product Support Engineer is responsible for providing engineering support of all existing Wipaire products to both internal and external customers, assist with R&D projects, and take part in product improvement projects.
Primary Responsibilities
- Internal and External Customer Support: Aids internal and external customers, via direct support, to overcome problems and difficulties in the use of Wipaire products. These forms of assistance include, but are not limited to:
- Troubleshooting
- Reviews, analyzes, understands (design issue or customer use issue) and identifies systemic safety and service issues.
- Answers questions not readily available in technical publications, which may include direct customer interface and issuance of No-Technical Objection (NTO) letters.
- Generates, analyzes, substantiates, and documents repair scheme designs.
- Reviews, approves/denies, and provides feedback to Engineering Change Requests (ECR's).
- Product Support / Improvements: Corrects critical safety and systemic service issues discovered in our products as they are used in service. Reviews non-conforming parts and products in the process of manufacturing (MRB's) and design changes due to challenges in manufacturing that affect the design and certification of the product.
- Substantiates with the FAA, and implements through the ECO process both design and documentation changes, due to challenges in manufacturing/supply chain issues.
- Provides input to Service Letters to resolve service and safety issues.
- Participates in/approves dispositions in Material Review Boards (MRB's) at Quality Control's request.
- Marketing Support: Assists Marketing in preparing materials for introduction to market.
- Generation and maintenance of non-FAA approved technical publications: Assists other Wipaire employees in generating data or reviewing newly generated documents that are not FAA approved, but are helpful in the process of building, installing, operating and maintaining our products. These documents include:
- Parts Manuals
- Manufacturing work instructions
- Current product Bills of Materials (BOM)
Experience and Skills:
JOB SPECIFICATIONS
Education, Experience and Credentials
- Four-year degree in Mechanical, Aerospace, or similar engineering strongly preferred.
- Three to six years' minimum practical aerospace engineering experience strongly preferred.
- Structural design and repair experience preferred.
Knowledge, Skills and Abilities
The knowledge and skills noted below may be demonstrated through prior education, training, and/or experience, or acquired through training and on-the-job development after hire. Candidates are expected to possess or demonstrate the ability to learn and develop the knowledge and skills necessary to successfully perform the items below.
- Knowledge of FAA certification processes, including new products, parts, manufacturing processes, aerospace drawings, and managerial/documentation control requirements.
- Able to make proactive design decisions and move forward with projects based on available information; able to think analytically and select a design method from many alternatives.
- Knowledge of the practical application of engineering science, materials, and aerospace technology. This includes applying principles, techniques, procedures, and equipment to the design and production of new products.
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Able to demonstrate advanced engineering skill sets, such as the following:
- Finite Element Analysis (FEA) for part level components and assembly level interactions.
- Classical aerodynamic analysis and structural analysis techniques in support of certification reports.
- Classical analysis for aerospace structures, lift, and drag.
- Material processing of aluminum and steel alloys and heat treatments.
- Material processing of composite materials and structures.
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture of products.
PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB
- Perform occasional lifting of supplies and equipment weighing 50+ pounds.
- Comprehend, speak, and communicate in the English language, including following verbal and written instructions, in order to communicate with people inside and outside the organization.
- Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.
- Move around the shop and office area repeatedly throughout the day and drive to other Wipaire facilities as needed.
Please visit our careers page at www.wipaire.com/careers to apply.
Wipaire is an Equal Employment Opportunity Employer and does not discriminate against any employee or applicant based on any other applicable legally protected status. All qualified individuals are encouraged to apply.
See all 48+ OPT Product Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Product Support Engineer Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Product Support Engineer
Lead with your STEM OPT eligibility
Mention your STEM OPT eligibility early in applications and recruiter conversations. Product Support Engineer roles at tech companies qualify under STEM extensions, giving you 36 months of work authorization, which meaningfully reduces employer risk compared to standard 12-month OPT.
Target companies already filing H-1B petitions
Focus on employers with a track record of H-1B visa sponsorship. Companies that consistently sponsor technical support engineers have existing legal infrastructure and familiarity with the process, making them far more likely to extend sponsorship after your OPT period ends.
Quantify your troubleshooting impact
Support engineers who can show measurable outcomes, such as reduced ticket resolution time or improved customer satisfaction scores, stand out to hiring managers. Concrete metrics in your resume signal technical competence and the kind of structured thinking that justifies sponsorship investment.
Build fluency in tools common to the role
Hands-on experience with tools like Zendesk, Jira, Postman, or SQL gives you an immediate edge. Employers hiring Product Support Engineers want candidates who can contribute from day one, which shortens onboarding time and strengthens the business case for sponsoring your visa.
Address OPT timelines proactively with recruiters
Bring up your OPT start date and STEM extension window early in the process. Recruiters appreciate transparency, and framing your timeline clearly, including when H-1B sponsorship would be needed, prevents late-stage surprises and helps you filter out employers who won't sponsor.
Use Migrate Mate to find OPT-friendly employers
Browse Product Support Engineer roles on Migrate Mate, where listings are filtered for employers open to OPT and visa sponsorship. Targeting your search this way saves time and puts your applications in front of companies already prepared to hire international candidates.
Product Support Engineer OPT: Frequently Asked Questions
Do Product Support Engineer jobs qualify for the STEM OPT extension?
Most Product Support Engineer roles qualify for the 24-month STEM OPT extension if your degree is in a STEM-designated field such as computer science, information systems, or engineering. The role must be directly related to your degree. Qualifying extends your total work authorization to 36 months, which gives employers a longer runway before needing to sponsor an H-1B.
What types of employers hire Product Support Engineers on OPT?
SaaS companies, enterprise software vendors, and cloud infrastructure firms are the most active hirers of Product Support Engineers on OPT. These companies typically have legal and HR teams familiar with work authorization requirements. You can find OPT-friendly employers specifically by browsing Product Support Engineer listings on Migrate Mate, which filters for companies open to sponsorship.
How does my OPT status affect the hiring process for this role?
Most Product Support Engineer hiring timelines are 3 to 6 weeks, which fits comfortably within OPT authorization if you apply before your graduation date is finalized. The main friction point is the end of your OPT period, not the start. Employers who have sponsored H-1B petitions before are generally comfortable with the process and less likely to decline candidates on authorization grounds alone.
What degree fields are most relevant for Product Support Engineer roles on OPT?
Computer science, information systems, computer engineering, and electrical engineering are the most commonly accepted degree fields for Product Support Engineer positions. Some employers also consider degrees in applied mathematics or data science if the role involves API support or data troubleshooting. Your degree field also determines STEM OPT eligibility, so it directly affects your total work authorization period.
Can I work as a Product Support Engineer on day-one CPT or while waiting for my OPT card?
You can begin work once your OPT start date is reached and your Employment Authorization Document has been approved and received. Working before you have the physical EAD in hand is not authorized, even if your OPT start date has passed. If your university authorized day-one CPT as part of your program, that is a separate authorization, but it has implications for STEM OPT eligibility that you should confirm with your DSO before accepting any offer.