OPT Product Support Engineer Jobs

ADP TotalSource is hiring a Tax Product Support Specialist.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be the opportunity for you.

In this position, you will serve as the subject matter expert for tax products and compliance programs, supporting the day-to-day operations, maintenance, and regulatory compliance of solutions used across the organization. You will partner closely with Smart Compliance Solutions, Tax, Product Management, Operations, and Technology to manage agency events, investigate and resolve product and compliance issues, and ensure changes in regulatory requirements are accurately implemented and communicated.

This role plays a critical part in maintaining compliance, supporting operational continuity, and ensuring tax products and processes remain aligned with evolving federal, state, and local agency requirements.

What you can expect on a typical day:

• Serve as the primary subject matter expert for tax, compliance processes, and operational workflows.
• Partner directly with Smart Compliance Solutions to research, analyze, and resolve agency-related issues impacting clients, products, or operations.
• Evaluate federal, state, and local tax compliance changes and coordinate implementation activities with business and technology teams.
• Investigate product, compliance, and agency-related issues, perform root cause analysis, and drive corrective actions through resolution.
• Ensure timely communication of regulatory changes, product updates, agency events, and operational impacts to internal stakeholders and impacted teams.
• Engage with tax agencies, when necessary, to obtain clarification on regulatory requirements, filing procedures, account maintenance activities, and compliance guidance.
• Partner with Tax SMEs, Product Management, and Technology teams to define requirements for compliance-driven product enhancements.
• Support testing and validation activities to ensure compliance requirements are accurately implemented within products and operational processes.
• Develop and maintain policies, procedures, knowledge articles, and operational documentation.
• Identify opportunities to improve product performance, compliance accuracy, operational efficiency, and client experience.
• Monitor product health, identify trends, and recommend process or system improvements to increase accuracy, compliance, and efficiency.
• Coordinate cross-functional efforts to ensure tax products remain compliant, scalable, and aligned with business needs.
• Provide support across multiple tax functional spaces as business needs evolve, ensuring continuity of operations and regulatory compliance.
• Act as an escalation point for complex product, operational, and compliance-related inquiries.
• Receives general direction; works independently most of the time.
• Regularly operates under deadlines and subject to extreme workloads.
• Performs other relevant duties and assignments as directed.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• 3-5 years of experience supporting tax compliance and payroll tax.
• Bachelor’s degree in business, Accounting, Finance, Human Resources, Information Systems, or a related field (or equivalent combination of education and relevant experience).

BONUS POINTS FOR THESE:

Preferred Qualifications

• Experience supporting operations within a Professional Employer Organization (PEO) environment, with knowledge of multi-jurisdiction tax compliance, agency interactions, and client service operations.
• Knowledge of Tax Online Processing System (TOPS) and other TotalSource applications is preferred.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.