OPT Retention Specialist Jobs
Retention Specialist roles are a strong fit for F-1 OPT students with backgrounds in business, communications, psychology, or marketing. Most positions qualify as specialty occupations for H-1B visa sponsorship. Your 12-month OPT window, extendable to 36 months with a STEM extension, gives you enough runway to prove your value and secure long-term sponsorship.
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Get Access To All JobsJOB SUMMARY
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
Overview:
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
KEY RESPONSIBILITIES:
- Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers
- Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services
- Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism
- Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management
- Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience
- Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences
- Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty
- Follow detailed call scripts or guidelines while adapting to customer responses
- Meet or exceed Customer Care KPI’s established
- Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns
REQUIRED SKILLS:
- Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience
- Excellent problem-solving abilities and a proactive mindset
- Knowledge of diabetes management is a plus
- Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations
- Knowledge of diabetes management is a plus
PREFERRED SKILLS AND COMPETENCIES:
- Bachelor’s Degree preferred
- Experience as a Quality Evaluator in a Contact Center preferred
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Must be able to work independently while contributing to the goals of the team
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
COMPENSATION & BENEFITS:
For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49
This position may also be eligible for incentive compensation.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
APPLICATION DETAILS:
This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.
Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Know Your Rights
JOB SUMMARY
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
Overview:
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
KEY RESPONSIBILITIES:
- Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers
- Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services
- Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism
- Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management
- Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience
- Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences
- Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty
- Follow detailed call scripts or guidelines while adapting to customer responses
- Meet or exceed Customer Care KPI’s established
- Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns
REQUIRED SKILLS:
- Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience
- Excellent problem-solving abilities and a proactive mindset
- Knowledge of diabetes management is a plus
- Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations
- Knowledge of diabetes management is a plus
PREFERRED SKILLS AND COMPETENCIES:
- Bachelor’s Degree preferred
- Experience as a Quality Evaluator in a Contact Center preferred
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Must be able to work independently while contributing to the goals of the team
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
COMPENSATION & BENEFITS:
For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49
This position may also be eligible for incentive compensation.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
APPLICATION DETAILS:
This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.
Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Know Your Rights
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Get Access To All JobsTips for Finding OPT Sponsorship as a Retention Specialist
Target companies with H-1B sponsorship history
Search Migrate Mate for Retention Specialist roles filtered by sponsorship history. Companies that have sponsored H-1B visas before are far more likely to do it again than employers encountering the process for the first time.
Emphasize quantifiable retention outcomes
Employers sponsor visas for people who demonstrably move the needle. Lead with metrics: churn rate reduced, renewal rates improved, customer lifetime value increased. Concrete numbers make sponsorship conversations much easier to justify internally.
Apply early in your OPT period
Starting your job search within the first three months of OPT authorization gives you the most runway. Employers are more willing to invest in sponsorship when you have 12 months ahead of you, not three.
Know whether your degree qualifies for STEM OPT
Degrees in data analytics, information systems, or applied behavioral science often qualify for the 24-month STEM extension. Confirming your eligibility early gives employers confidence they have three full years before H-1B sponsorship becomes urgent.
Frame sponsorship as low-risk for the employer
Retention roles require little specialized equipment and are straightforward to document for an LCA. Come prepared to explain that the H-1B process for this type of role is well-established and that many mid-size companies complete it without dedicated immigration counsel.
Build internal advocates before the sponsorship conversation
Sponsorship decisions rarely come from HR alone. Build relationships with your direct manager and team lead early. Internal advocates who understand your contributions make it significantly easier for HR to approve the sponsorship process.
Retention Specialist OPT: Frequently Asked Questions
Do Retention Specialist jobs qualify as specialty occupations for H-1B purposes?
Most do, provided the role requires a bachelor's degree or higher in a specific field such as business, communications, marketing, or psychology. The key is that the degree requirement must be tied to the role itself, not just a general preference. Roles at larger companies with structured customer success or CRM functions tend to have the clearest specialty occupation documentation.
Can I work as a Retention Specialist on OPT without a STEM degree?
Yes. Standard OPT is available to all F-1 students regardless of degree field, giving you 12 months of work authorization after graduation. If your degree is in a non-STEM field like communications or psychology, you won't qualify for the 24-month STEM extension, so prioritizing employers willing to sponsor H-1B within your first year is important.
What types of employers are most likely to sponsor Retention Specialists for H-1B?
SaaS companies, subscription-based businesses, financial services firms, and large consumer brands with dedicated customer success or loyalty teams are the most consistent sponsors. These industries have established immigration processes and retention functions significant enough to justify sponsorship. Browse Migrate Mate to find Retention Specialist roles at employers with verified sponsorship history.
How does the 60-day grace period affect my job search as a Retention Specialist on OPT?
If your OPT employment ends, you have 60 days to find a new authorized position before you fall out of F-1 status. During that window, you can interview and accept an offer, but you cannot begin working until your new employer is properly listed on your OPT documentation or an alternative status is in place. Start your search immediately if your position ends unexpectedly.
Do Retention Specialist roles typically require reporting to my DSO?
Yes. Any change in employer, job title, or work location must be reported to your Designated School Official within 10 days under OPT reporting requirements. If you move from a customer success role to a retention-focused position at a new company, that counts as an employer change and must be updated in SEVIS. Keeping your DSO informed protects your legal status.