Passenger Service Agent Jobs
Passenger Service Agent jobs are open across airlines, airports, rail operators, and cruise terminals, at every level from entry-level to supervisor, with specializations in check-in, baggage handling, and gate operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 112+ Passenger Service Agent jobs
NOW HIRING!
Full-Time Passenger Services Agent
Huntleigh USA | Birmingham-Shuttlesworth International Airport (BHM)
Starting Pay: $10.00 per hour
Huntleigh USA is seeking dependable, customer-focused individuals to join our team as Full-Time Passenger Services Agents at Birmingham-Shuttlesworth International Airport (BHM).
We have opportunities supporting the following airline operations:
- Delta Air Lines
- Southwest Airlines
- United Airlines
- American Airlines
If you enjoy working in a fast-paced airport environment, providing excellent customer service, and being part of a team dedicated to delivering a positive passenger experience, we encourage you to apply!
Position Responsibilities
Passenger Services Agents assist airline passengers throughout their airport experience while maintaining professional customer service standards.
Responsibilities may include:
- Greeting and assisting passengers with check-in and boarding procedures.
- Providing passengers with flight information and general travel assistance.
- Assisting passengers with baggage-related inquiries and concerns.
- Supporting boarding, gate operations, and passenger coordination.
- Assisting passengers requiring additional accommodations.
- Communicating professionally with passengers, airline personnel, and team members.
- Following airport security procedures, airline guidelines, and company policies.
- Maintaining a professional and customer-focused approach in a fast-paced environment.
Available Full-Time Shifts
The following shifts are currently available:
- Early Morning: 4:00 AM – 12:30 PM
- Mid-Shift: 7:00 AM – 3:30 PM
- Afternoon/Closing: 3:00 PM – Close
Important Scheduling Requirements:
- Weekend availability is required.
- Holiday availability is required.
- Flexibility to work assigned schedules is essential.
- Overtime opportunities may be available based on operational and business needs.
Employment Requirements
Qualified candidates must:
- Be able to provide two forms of valid identification.
- Successfully complete required fingerprinting and background screening.
- Meet airport security clearance requirements.
- Demonstrate reliable attendance and punctuality.
- Possess strong communication and customer service skills.
- Be able to work in a fast-paced airport environment.
- Ability to walk/stand for long periods of time
- Ability to push passenger in wheelchairs
- Ability to lift 5olbs. or more
- Maintain flexibility with scheduling, including weekends and holidays.
IN-PERSON INTERVIEW INFORMATION
Interviews are conducted Tuesday through Thursday.
- Interview Hours: 9:00 AM – 12:00 PM
- Interview Duration: Approximately 30 minutes
- Location: Birmingham-Shuttlesworth International Airport
Interview Address:
5900 Messer Airport Highway
Birmingham, AL 35212
Directions Upon Arrival
- Enter the airport terminal and proceed to Baggage Claim 3 & 4.
- Please have a seat on the red benches.
- Call 205-516-3174 upon arrival.
- Ask for Damien Coach (General Manager) or Constance Howard.
Parking Information
- Please park in the airport parking deck.
- Parking costs $2.00 per hour.
- Parking fees will not be validated or reimbursed.
IMPORTANT: BRING TWO FORMS OF VALID ID
Please arrive prepared with two forms of valid identification for the interview process.
Immediate job offers may be extended to qualified candidates following the interview. All offers are contingent upon successfully completing the required background investigation, fingerprinting, and airport security clearance.
JOIN THE HUNTLEIGH USA TEAM!
Take the next step toward becoming part of an airport operations team supporting major airline partners at Birmingham-Shuttlesworth International Airport.
We look forward to meeting you!
- High School Diploma or equivalent may be required in some locations.
- Must have reliable transportation
- Ability to read, writes, speak, and follow verbal and written instructions in English.
- Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to
NOW HIRING!
Full-Time Passenger Services Agent
Huntleigh USA | Birmingham-Shuttlesworth International Airport (BHM)
Starting Pay: $10.00 per hour
Huntleigh USA is seeking dependable, customer-focused individuals to join our team as Full-Time Passenger Services Agents at Birmingham-Shuttlesworth International Airport (BHM).
We have opportunities supporting the following airline operations:
- Delta Air Lines
- Southwest Airlines
- United Airlines
- American Airlines
If you enjoy working in a fast-paced airport environment, providing excellent customer service, and being part of a team dedicated to delivering a positive passenger experience, we encourage you to apply!
Position Responsibilities
Passenger Services Agents assist airline passengers throughout their airport experience while maintaining professional customer service standards.
Responsibilities may include:
- Greeting and assisting passengers with check-in and boarding procedures.
- Providing passengers with flight information and general travel assistance.
- Assisting passengers with baggage-related inquiries and concerns.
- Supporting boarding, gate operations, and passenger coordination.
- Assisting passengers requiring additional accommodations.
- Communicating professionally with passengers, airline personnel, and team members.
- Following airport security procedures, airline guidelines, and company policies.
- Maintaining a professional and customer-focused approach in a fast-paced environment.
Available Full-Time Shifts
The following shifts are currently available:
- Early Morning: 4:00 AM – 12:30 PM
- Mid-Shift: 7:00 AM – 3:30 PM
- Afternoon/Closing: 3:00 PM – Close
Important Scheduling Requirements:
- Weekend availability is required.
- Holiday availability is required.
- Flexibility to work assigned schedules is essential.
- Overtime opportunities may be available based on operational and business needs.
Employment Requirements
Qualified candidates must:
- Be able to provide two forms of valid identification.
- Successfully complete required fingerprinting and background screening.
- Meet airport security clearance requirements.
- Demonstrate reliable attendance and punctuality.
- Possess strong communication and customer service skills.
- Be able to work in a fast-paced airport environment.
- Ability to walk/stand for long periods of time
- Ability to push passenger in wheelchairs
- Ability to lift 5olbs. or more
- Maintain flexibility with scheduling, including weekends and holidays.
IN-PERSON INTERVIEW INFORMATION
Interviews are conducted Tuesday through Thursday.
- Interview Hours: 9:00 AM – 12:00 PM
- Interview Duration: Approximately 30 minutes
- Location: Birmingham-Shuttlesworth International Airport
Interview Address:
5900 Messer Airport Highway
Birmingham, AL 35212
Directions Upon Arrival
- Enter the airport terminal and proceed to Baggage Claim 3 & 4.
- Please have a seat on the red benches.
- Call 205-516-3174 upon arrival.
- Ask for Damien Coach (General Manager) or Constance Howard.
Parking Information
- Please park in the airport parking deck.
- Parking costs $2.00 per hour.
- Parking fees will not be validated or reimbursed.
IMPORTANT: BRING TWO FORMS OF VALID ID
Please arrive prepared with two forms of valid identification for the interview process.
Immediate job offers may be extended to qualified candidates following the interview. All offers are contingent upon successfully completing the required background investigation, fingerprinting, and airport security clearance.
JOIN THE HUNTLEIGH USA TEAM!
Take the next step toward becoming part of an airport operations team supporting major airline partners at Birmingham-Shuttlesworth International Airport.
We look forward to meeting you!
- High School Diploma or equivalent may be required in some locations.
- Must have reliable transportation
- Ability to read, writes, speak, and follow verbal and written instructions in English.
- Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to
See All 112+ Passenger Service Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Passenger Service Agent JobsPassenger Service Agent Job Market
Who's Hiring
- Unifi27
- Menzies Aviation23
- Trego/Dugan Aviation18
- Swissport10
- Worldwide Flight Services9
Top Industries Hiring
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in passenger service agent jobs.
- High school diploma or GED equivalent
- Strong verbal communication and customer service skills in fast-paced environments
- Ability to lift and handle baggage up to 70 pounds consistently
- Availability for shift work including evenings, weekends, and holidays
- Eligibility to obtain an airport security badge after background check
- Experience with airline departure control or reservation systems preferred
Tips for Your Passenger Service Agent Job Search
Tailor your resume for airline systems
Passenger service agents use departure control systems like Sabre or Amadeus daily. If you've trained on any of them, name the system explicitly in your resume skills section. Hiring managers scan for these terms before reading anything else.
Highlight your customer-facing crisis experience
Missed connections, delayed baggage, and overbooked flights are the real test of this role. Write one or two bullet points describing how you resolved a high-pressure passenger situation, what you did, and how the outcome landed.
Apply early to roles that fit
Migrate Mate lists passenger service agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get your FEMA or TSA badging paperwork ready
Most airport roles require a Security Identification Display Area badge before your first day. Pull together the documents required for a background check early so a conditional offer doesn't stall while you gather years of address history.
Prepare answers for shift and irregular-hours questions
Interviewers for passenger service agent roles almost always ask about overnight shifts, holiday availability, and last-minute schedule changes. Have a specific, honest answer ready that shows you've worked irregular hours before or have a concrete plan for managing them.
Negotiate start date around badge clearance timelines
Airport background checks can take several weeks depending on the hub. When you receive an offer, ask the recruiter what the typical clearance window is and confirm your start date accounts for it, so you don't lose income waiting on paperwork.
Passenger Service Agent Jobs: Frequently Asked Questions
Which companies are hiring the most passenger service agents?
Unifi, Menzies Aviation, and Trego/Dugan Aviation are hiring the most passenger service agents right now, with openings concentrated in Florida, Colorado, and Texas, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at major hub airports during peak travel seasons.
How many passenger service agent jobs are remote?
About 0% of passenger service agent openings are fully remote or hybrid as of November 2026, reflecting the hands-on, on-site nature of most airport and transit work. The sub-roles most likely to allow any remote component are reservations support and customer care positions that handle phone or chat inquiries rather than physical check-in and baggage duties.
How do you become a passenger service agent?
Start by earning a high school diploma or GED, then apply for entry-level roles with an airline, ground handling company, or airport authority. Most employers provide paid on-the-job training covering check-in procedures, departure control systems, and safety protocols. You'll also need to pass a background check and obtain an airport security badge before you can begin working on the ramp or in secure areas.
Can you get hired as a passenger service agent with no experience?
Yes, many airlines and ground handling contractors hire passenger service agents with no prior aviation experience, as long as you can demonstrate strong customer service skills and physical stamina. Prior work in retail, hospitality, or any role that required handling high-volume public interactions translates well. Emphasize your availability for shift work and your ability to stay composed when situations escalate.
What does the passenger service agent interview process look like?
The process typically starts with a phone or video screen focused on your availability and customer service background, followed by an in-person interview at the airport or airline office. You'll likely face scenario questions about handling irate passengers, managing missed connections, or resolving baggage disputes. Some employers conclude with a group assessment or a brief tour of the operations area before extending a conditional offer pending background check clearance.
Where can I find and apply to passenger service agent jobs?
You can find and apply to passenger service agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your location and experience level, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you the best chance of catching openings at the airports or carriers you want to work for.
See All 112+ Passenger Service Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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