Entry Level Patient Experience Manager Jobs
New grad patient experience manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where internship work in healthcare settings or a strong record of patient-facing service can matter more than a lengthy resume. Most openings are on-site roles concentrated in Healthcare & Medical Services and Technology & Software, with employers like Riverside Healthcare, UW Health, and Medidata Solutions hiring at this level now.
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See related jobsLocation: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.
About the Team:
Patient Experience Enablement Project Consultant supports the Enablement team by managing day-to-day Clinical Trial activities for Accredited/Enabled clients. The Enablement Project Consultant will be Responsible for consulting clients on effectively building and delivering quality projects while ensuring Medidata-led services are concurrently delivered on time and within budget.
You will report to the Senior Manager, Project Management.
Responsibilities:
- Partners closely with Enablement Leads on advising and mentoring enablement customers during project implementation
- Provide feedback from customers to Patient Experience Enablement Leads on desired Product functionalities that improve service to our customers
- Contribute to SOP and SWI Development for Enablement Services
- Competent in Medidata systems and processes, with working knowledge of Patient Experience products
- Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation
- Manage a full portfolio of studies with a focus on delivery of the scope on time, within budget and with a high quality outcome
- Collaborate with cross functional teams by providing Patient Experience subject matter expertise and leading end to end project delivery of Patient Experience products
- Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured
- Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions
- Management of client expectations for Patient Experience products and services
- Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate
- Conduct lessons learned meetings internally and externally
- Participates in internal initiatives to completion in support of team goals
- Interact with new hires on team activities at same level or below
- Work with Associate Project Manager to monitor delegated tasks as applicable
- Assure compliance with Medidata's standard project management methodologies and Medidata SOPs
Qualifications:
- Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work
- Is proficient in the use of all relevant Medidata internal systems
- Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace
- Is able to demonstrate presentation and soft skills such as time management and project prioritization
- Travel expectations 10% - 20%, national / international
- Valid driver's license required
- 4-year college degree or equivalent (analytic discipline a plus) preferred
- 1-3 years relevant experience in clinical/biomedical and/or software development
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
- The salary range for positions that will be physically based in the NYC Metro Area is $79,500.00 to 106,000.00
- The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00
- The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00
- The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00
- The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
LI-TC1
LI-Remote
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
Inclusion statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $71,250 and $95,000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.
About the Team:
Patient Experience Enablement Project Consultant supports the Enablement team by managing day-to-day Clinical Trial activities for Accredited/Enabled clients. The Enablement Project Consultant will be Responsible for consulting clients on effectively building and delivering quality projects while ensuring Medidata-led services are concurrently delivered on time and within budget.
You will report to the Senior Manager, Project Management.
Responsibilities:
- Partners closely with Enablement Leads on advising and mentoring enablement customers during project implementation
- Provide feedback from customers to Patient Experience Enablement Leads on desired Product functionalities that improve service to our customers
- Contribute to SOP and SWI Development for Enablement Services
- Competent in Medidata systems and processes, with working knowledge of Patient Experience products
- Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation
- Manage a full portfolio of studies with a focus on delivery of the scope on time, within budget and with a high quality outcome
- Collaborate with cross functional teams by providing Patient Experience subject matter expertise and leading end to end project delivery of Patient Experience products
- Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured
- Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions
- Management of client expectations for Patient Experience products and services
- Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate
- Conduct lessons learned meetings internally and externally
- Participates in internal initiatives to completion in support of team goals
- Interact with new hires on team activities at same level or below
- Work with Associate Project Manager to monitor delegated tasks as applicable
- Assure compliance with Medidata's standard project management methodologies and Medidata SOPs
Qualifications:
- Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work
- Is proficient in the use of all relevant Medidata internal systems
- Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace
- Is able to demonstrate presentation and soft skills such as time management and project prioritization
- Travel expectations 10% - 20%, national / international
- Valid driver's license required
- 4-year college degree or equivalent (analytic discipline a plus) preferred
- 1-3 years relevant experience in clinical/biomedical and/or software development
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
- The salary range for positions that will be physically based in the NYC Metro Area is $79,500.00 to 106,000.00
- The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00
- The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00
- The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00
- The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
LI-TC1
LI-Remote
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
Inclusion statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $71,250 and $95,000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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Entry Level Patient Experience Manager Jobs: Frequently Asked Questions
How do I get an entry level patient experience manager job?
Employers hiring at this level look for candidates who have worked directly with patients or customers, even in internships, volunteer roles, or frontline healthcare positions. Highlighting experience with patient feedback, service recovery, or quality improvement initiatives gives you an edge. A degree in healthcare administration, communications, or a related field helps, but demonstrated empathy and problem-solving skills carry significant weight for first roles.
Which companies hire entry level patient experience managers?
Companies hiring entry level patient experience managers right now include Riverside Healthcare, UW Health, and Medidata Solutions, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from hospitals, health systems, outpatient clinics, and managed care organizations that have dedicated patient relations or service excellence programs.
Are there remote entry level patient experience manager jobs?
Yes, though most openings at this level are on-site given the patient-facing nature of the work. About 40% of entry level patient experience manager openings are remote or hybrid as of November 2026, and those roles typically focus on patient communication, survey analysis, or virtual care coordination rather than in-person rounding.
Are these new grad patient experience manager jobs?
Yes, many of these openings are new grad and junior roles that welcome recent graduates and candidates with limited professional experience. A new grad friendly posting typically welcomes zero to two years of experience, accepts internships or clinical rotations in lieu of full-time history, and places emphasis on a portfolio of relevant coursework or volunteer patient advocacy work over a long employment record.
Which industries hire the most entry level patient experience managers?
Entry Level patient experience manager roles concentrate in Healthcare & Medical Services and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate at high patient or client volume, face regulatory pressure around satisfaction scores, and need early-career professionals to support survey programs, complaint resolution, and service improvement initiatives.