Entry Level Patient Financial Representative Jobs
New grad patient financial representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on billing coursework can matter more than a long resume. Most openings are on-site roles across Healthcare & Medical Services, with employers like Memorial Healthcare System, Banner Health, and WellSpan Health hiring at this level now.
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Showing 5 of 15+ Entry Level Patient Financial Representative jobs
INTRODUCTION
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
SUMMARY
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
- May confirm physician and prescription orders ensuring accuracy.
- May schedule walk-in appointments for services offered.
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Obtains pre-certification and authorization.
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
COMPETENCIES
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
EDUCATION AND CERTIFICATION REQUIREMENTS
High School Diploma or Equivalent (Required)
ADDITIONAL JOB INFORMATION
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience:
No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information:
In Memorial Physician Group (specialty practices), additional responsibilities include:
1. obtain specialty authorizations
2. authorization denial and peer to peer process
3. scheduling of patient appointments and procedures
4. handle all incoming calls and physician and hospital back line
5. obtain and confirm referrals.
In the Hospital, additional responsibilities include:
1. Upon validation of patient identity, place identification band on patient
2. obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
3. obtain authorizations for walk-in appointments
4. determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include:
1. MIH-MPC program patient referral, payment collection and eligibility scheduling
2. process referral work-ques and same day access requests
3. work with Patient Access Center on real time patient requests
4. address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
For the Physician Practices (MPG, MPC and UCC): Must be willing to travel to other locations based on the needs of the business. Mileage reimbursement is provided.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Biohazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
SHIFT
Primarily for office workers - not eligible for shift differential
DISCLAIMER:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email MemorialTalent@mhs.net
INTRODUCTION
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
SUMMARY
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
- May confirm physician and prescription orders ensuring accuracy.
- May schedule walk-in appointments for services offered.
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Obtains pre-certification and authorization.
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
COMPETENCIES
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
EDUCATION AND CERTIFICATION REQUIREMENTS
High School Diploma or Equivalent (Required)
ADDITIONAL JOB INFORMATION
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience:
No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information:
In Memorial Physician Group (specialty practices), additional responsibilities include:
1. obtain specialty authorizations
2. authorization denial and peer to peer process
3. scheduling of patient appointments and procedures
4. handle all incoming calls and physician and hospital back line
5. obtain and confirm referrals.
In the Hospital, additional responsibilities include:
1. Upon validation of patient identity, place identification band on patient
2. obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
3. obtain authorizations for walk-in appointments
4. determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include:
1. MIH-MPC program patient referral, payment collection and eligibility scheduling
2. process referral work-ques and same day access requests
3. work with Patient Access Center on real time patient requests
4. address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
For the Physician Practices (MPG, MPC and UCC): Must be willing to travel to other locations based on the needs of the business. Mileage reimbursement is provided.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Biohazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
SHIFT
Primarily for office workers - not eligible for shift differential
DISCLAIMER:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email MemorialTalent@mhs.net
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Who's Hiring
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- Healthcare & Medical Services
Entry Level Patient Financial Representative Jobs: Frequently Asked Questions
How do I get an entry level patient financial representative job?
Focus on any coursework or hands-on experience in medical billing, insurance verification, or customer service, since these are the skills entry level employers look for most. Certifications in medical coding or healthcare administration strengthen your application. Candidates who can show familiarity with electronic health record systems or explain an Explanation of Benefits document stand out even without a long work history.
Which companies hire entry level patient financial representatives?
Companies hiring entry level patient financial representatives right now include Memorial Healthcare System, Banner Health, and WellSpan Health, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from hospital systems, outpatient clinics, and revenue cycle management firms that build their teams by training new graduates directly.
Are there remote entry level patient financial representative jobs?
Yes, though most openings at this level remain on-site or hybrid. About 0% of entry level patient financial representative openings are remote or hybrid as of November 2026, reflecting a healthcare industry that still values in-person training for new staff learning billing workflows and patient interaction.
Are these new grad patient financial representative jobs?
Yes, many of these listings are new grad and junior roles that explicitly welcome recent graduates and candidates with little or no experience. A new grad friendly posting typically accepts zero to two years of experience, counts internships or externships toward eligibility, and treats relevant coursework or a clinical rotation as a substitute for a full work history.
Which industries hire the most entry level patient financial representatives?
Entry Level patient financial representative roles concentrate in Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because high patient volume and complex insurance billing create a consistent need for entry level staff who can be trained on the job.