Entry Level Patient Relations Representative Jobs
New grad patient relations representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or volunteer experience in a healthcare or customer-facing setting can matter more than a long resume. Most openings are on-site roles concentrated in Healthcare & Medical Services, with employers like El Rio Community Health Center hiring at this level now.
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See related jobsSCHEDULE: This position could include major holidays as well as some 12 hour shifts on weekends once or twice a month, Mon-Fri and major holidays some weekends
JOB PURPOSE: Greet patients; monitor the patient portal; obtain correct or updated patient demographics; and verify insurance. Secure referral information and any related health records, as needed. Check in and check out patients; schedule patient follow up appointments; keep the patient electronic portal updated. Collect patients' financial obligation for services rendered. Make deposit slips for current business day's activities. Explain pertinent insurance benefits to patients and family-members within HIPAA compliant parameters.
The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
JOB FUNCTIONS:
- Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
- Scans documents daily.
- Schedules Telehealth appointments and other internal specialties as needed.
- Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff.
- Sorts and distributes mail on a daily basis.
- Confirms the accuracy of the responsible provider who will receive the documents.
- Follows the most current scanning workflow to ensure quality patient care.
- Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
- Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.
- Manages details of multiple provider schedules.
- Maintains updated knowledge of local and organizational programs (example: SFS).
- Completes update forms for clinic staff and patients on an as needed basis.
- Keeps updated on own medical employee health immunizations, annual trainings, as required.
- Follows verbal and written instructions.
- Consistent review, comprehension and reply of company email and related correspondence.
JOINT COMMISSION RESPONSIBILITIES:
- Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
- Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
QUALIFICATIONS
High School Diploma Or G.E.D.
7 – 11 months in data processing, clerical/administrative, equipment operation
Fingerprint Clearance Card
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
PREFERRED QUALIFICATIONS:
Certification in data processing, clerical/administrative, equipment operation
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.
TRANSPORTATION:
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
CORE COMPETENCIES:
- Compassionate Communication
- Cultural Competence
- Honor Patient Privacy
- Service Recovery
SUPERVISORY DUTIES:
None
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Elk Ridge Community Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.
It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
Elk Ridge Community Health is a Non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.
SCHEDULE: This position could include major holidays as well as some 12 hour shifts on weekends once or twice a month, Mon-Fri and major holidays some weekends
JOB PURPOSE: Greet patients; monitor the patient portal; obtain correct or updated patient demographics; and verify insurance. Secure referral information and any related health records, as needed. Check in and check out patients; schedule patient follow up appointments; keep the patient electronic portal updated. Collect patients' financial obligation for services rendered. Make deposit slips for current business day's activities. Explain pertinent insurance benefits to patients and family-members within HIPAA compliant parameters.
The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
JOB FUNCTIONS:
- Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
- Scans documents daily.
- Schedules Telehealth appointments and other internal specialties as needed.
- Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff.
- Sorts and distributes mail on a daily basis.
- Confirms the accuracy of the responsible provider who will receive the documents.
- Follows the most current scanning workflow to ensure quality patient care.
- Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
- Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.
- Manages details of multiple provider schedules.
- Maintains updated knowledge of local and organizational programs (example: SFS).
- Completes update forms for clinic staff and patients on an as needed basis.
- Keeps updated on own medical employee health immunizations, annual trainings, as required.
- Follows verbal and written instructions.
- Consistent review, comprehension and reply of company email and related correspondence.
JOINT COMMISSION RESPONSIBILITIES:
- Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
- Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
QUALIFICATIONS
High School Diploma Or G.E.D.
7 – 11 months in data processing, clerical/administrative, equipment operation
Fingerprint Clearance Card
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
PREFERRED QUALIFICATIONS:
Certification in data processing, clerical/administrative, equipment operation
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.
TRANSPORTATION:
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
CORE COMPETENCIES:
- Compassionate Communication
- Cultural Competence
- Honor Patient Privacy
- Service Recovery
SUPERVISORY DUTIES:
None
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Elk Ridge Community Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.
It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
Elk Ridge Community Health is a Non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.
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Entry Level Patient Relations Representative Jobs: Frequently Asked Questions
How do I get an entry level patient relations representative job?
Employers at this level look for strong interpersonal skills, patience, and comfort handling sensitive conversations, often valuing internship, volunteer, or customer service experience over a lengthy work history. A background in healthcare administration, communication, or social work gives candidates an edge. Highlighting experience de-escalating conflicts, coordinating with clinical teams, or supporting patients through difficult processes makes an application stand out for these junior roles.
Which companies hire entry level patient relations representatives?
Companies hiring entry level patient relations representatives right now include El Rio Community Health Center, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes primarily from hospitals, outpatient clinics, and large health systems that maintain dedicated patient experience teams and regularly bring on new graduates and junior candidates.
Are there remote entry level patient relations representative jobs?
Yes, though most openings at this level are on-site given the patient-facing nature of the work. About 0% of entry level patient relations representative openings are remote or hybrid as of November 2026, and those tend to involve telephone triage, complaint resolution, or administrative coordination roles that do not require a physical presence in a clinical setting.
Are these new grad patient relations representative jobs?
Yes, these include new grad, recent graduate, and junior patient relations representative roles. A posting is new-grad friendly when it welcomes zero to two years of experience, accepts internships or volunteer work in lieu of full-time history, or lists a degree in healthcare, communications, or a related field as the primary qualification rather than requiring prior professional tenure.
Which industries hire the most entry level patient relations representatives?
Entry Level patient relations representative roles concentrate in Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they serve high volumes of patients and prioritize dedicated staff who can manage feedback, coordinate care experiences, and support patient advocacy from the first day on the job.