Patient Representative Jobs in Phoenix, AZ
Patient Representative jobs in Phoenix are concentrated in the healthcare corridors of Midtown, Biltmore, and the medical campuses near Camelback Road, with strong demand from health systems, insurance networks, and specialty clinic groups. Employers hiring right now include Optum, HonorHealth, and Terros. Find a role that fits below and apply directly.
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The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.
Position Duties
- Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
- Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
- Courteously answers the telephone and answers all questions in a timely manner.
- Identifies and refers uninsured and underinsured patients to the Financial Counselor.
- Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
- Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
- Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
- Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
- Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
- Performs miscellaneous job related duties as requested.
Phoenix Children's Mission, Vision, & Values
To advance hope, healing and the best healthcare for children and their families
VisionPhoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
- Offering the most comprehensive care across ages, communities and specialties
- Investing in innovative research, including emerging treatments, tools and technologies
- Advancing education and training to shape the next generation of clinical leaders
- Advocating for the health and well-being of children and families
- We place children and families at the center of all we do
- We deliver exceptional care, every day and in every way
- We collaborate with colleagues, partners and communities to amplify our impact
- We set the standards of pediatric healthcare today, and innovate for the future
- We are accountable for making the highest quality care accessible and affordable
The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.
Position Duties
- Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
- Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
- Courteously answers the telephone and answers all questions in a timely manner.
- Identifies and refers uninsured and underinsured patients to the Financial Counselor.
- Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
- Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
- Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
- Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
- Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
- Performs miscellaneous job related duties as requested.
Phoenix Children's Mission, Vision, & Values
To advance hope, healing and the best healthcare for children and their families
VisionPhoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
- Offering the most comprehensive care across ages, communities and specialties
- Investing in innovative research, including emerging treatments, tools and technologies
- Advancing education and training to shape the next generation of clinical leaders
- Advocating for the health and well-being of children and families
- We place children and families at the center of all we do
- We deliver exceptional care, every day and in every way
- We collaborate with colleagues, partners and communities to amplify our impact
- We set the standards of pediatric healthcare today, and innovate for the future
- We are accountable for making the highest quality care accessible and affordable
See All 14 Patient Representative Jobs in Phoenix
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Patient Representative Jobs in Phoenix: Frequently Asked Questions
How do I get a patient representative job in Phoenix?
Focus your search on Phoenix's major health system campuses along the I-17 corridor, the Banner and Dignity Health networks, and the dense cluster of specialty clinics and insurance carriers in Midtown and Biltmore. Candidates who combine customer service experience with familiarity in medical billing, HIPAA compliance, or insurance verification stand out. Bilingual English-Spanish fluency is a genuine edge in Phoenix's patient population.
Which companies hire patient representatives in Phoenix?
Phoenix patient representative roles are posted by Optum, HonorHealth, and Terros and others right now, based on current listings on Migrate Mate as of July 2026. Phoenix's hiring base skews toward large integrated health systems, regional insurance carriers, and multi-site specialty practices, all of which maintain dedicated patient relations teams.
Are there remote patient representative jobs in Phoenix?
Yes, though with limits: patient representative work is largely people-facing and tied to specific facilities, so fully remote roles are less common than in purely desk-based fields. About 60% of patient representative openings tied to Phoenix are remote or hybrid as of July 2026, reflecting a growing share of positions in billing support, appointment coordination, and insurance liaison work that can be handled off-site.
How can I get a patient representative job in Phoenix with little or no experience?
The most realistic entry path in Phoenix is through front-desk or patient access roles at urgent care clinics, community health centers, or the federally qualified health centers serving the Phoenix metro, where employers regularly hire candidates with a high school diploma and strong communication skills. Lateral moves from customer service or call center work are common, especially at insurance carriers in the Biltmore and Deer Valley areas. A certified patient service representative credential accelerates hiring.
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