Patient Representative Jobs
Patient representative jobs are open across hospitals, health systems, insurance companies, and outpatient clinics, at every level from entry-level advocate to senior patient liaison and patient services manager, with specializations in billing advocacy, patient intake, and grievance resolution. See the openings below and apply to the ones that match your experience.
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SUMMARY
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- May schedule walk-in appointments for services offered.
- Obtains pre-certification and authorization.
- May confirm physician and prescription orders ensuring accuracy.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
COMPETENCIES
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
EDUCATION AND CERTIFICATION REQUIREMENTS
High School Diploma or Equivalent (Required)
ADDITIONAL JOB INFORMATION
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include:
1. Obtain specialty authorizations
2. Authorization denial and peer to peer process
3. Patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations
4. Handle all incoming calls and physician and hospital back line
5. Obtain and confirm referrals
In the Hospital, additional responsibilities include:
1. Upon validation of patient identity, place identification band on patient
2. Obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
3. Obtain authorizations for walk-in appointments
4. Determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include:
1. MIH-MPC program patient referral, payment collection and eligibility scheduling
2. Process referral work-ques and same day access requests
3. Work with Patient Access Center on real time patient requests
4. Address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Biohazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
SHIFT
Primarily for office workers - not eligible for shift differential
DISCLAIMER:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net.
SUMMARY
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- May schedule walk-in appointments for services offered.
- Obtains pre-certification and authorization.
- May confirm physician and prescription orders ensuring accuracy.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
COMPETENCIES
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
EDUCATION AND CERTIFICATION REQUIREMENTS
High School Diploma or Equivalent (Required)
ADDITIONAL JOB INFORMATION
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include:
1. Obtain specialty authorizations
2. Authorization denial and peer to peer process
3. Patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations
4. Handle all incoming calls and physician and hospital back line
5. Obtain and confirm referrals
In the Hospital, additional responsibilities include:
1. Upon validation of patient identity, place identification band on patient
2. Obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
3. Obtain authorizations for walk-in appointments
4. Determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include:
1. MIH-MPC program patient referral, payment collection and eligibility scheduling
2. Process referral work-ques and same day access requests
3. Work with Patient Access Center on real time patient requests
4. Address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Biohazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
SHIFT
Primarily for office workers - not eligible for shift differential
DISCLAIMER:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net.
Patient Representative Jobs by Experience Level
Top Cities Hiring Patient Representatives
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Find Patient Representative JobsPatient Representative Job Market
Who's Hiring
- Advocate Aurora Health108
- R1 RCM75
- CHRISTUS Health72
- UPMC65
- MaineHealth61
Top Industries Hiring
- Healthcare & Medical Services251
- Education29
- Science & Research7
- Automotive4
- Hospitality & Tourism4
What Employers Look For
The qualifications that appear most often in patient representative jobs.
- High school diploma or equivalent with at least one year of patient-facing or customer service experience
- Working knowledge of medical terminology, billing codes, and insurance authorization processes
- Proficiency with electronic health record systems such as Epic, Cerner, or Meditech
- Demonstrated ability to explain complex healthcare or billing information clearly to patients and families
- Experience handling patient grievances, complaints, or appeals in a regulated healthcare environment
- Bilingual fluency in Spanish or another language commonly spoken by the patient population served
Tips for Your Patient Representative Job Search
Tailor your resume to each posting
Patient representative job descriptions vary widely by setting. A hospital posting may emphasize HIPAA compliance and medical terminology, while an insurance role may focus on claims navigation. Mirror the exact language in each posting when describing your experience with patient communication and advocacy.
Highlight conflict resolution with specifics
Employers screening patient representative resumes look for concrete examples of de-escalation and problem-solving. Describe situations where you resolved a billing dispute, coordinated care across departments, or helped a patient navigate an appeals process, not just that you have strong communication skills.
Earn a relevant certification before applying
A Certified Patient Advocate or Certified Healthcare Access Associate credential signals commitment to the field and sets your application apart from candidates with only customer service experience. Many employers list these as preferred qualifications, so having them moves your resume past initial screening faster.
Apply early to roles that fit
Migrate Mate lists patient representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Patient representative interviews frequently include situational prompts, such as how you would handle a patient who disputes a bill or feels ignored by clinical staff. Practice structured responses that walk through how you assessed the situation, what steps you took, and what the outcome was.
Follow up after the interview with context
A thank-you message after a patient representative interview works best when it reinforces a specific moment from the conversation, such as referencing a patient advocacy challenge the hiring manager described and briefly restating how your background addresses it directly.
Patient Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient representatives?
The companies hiring the most patient representatives right now include Advocate Aurora Health, R1 RCM, and CHRISTUS Health, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of September 2026. Large health systems, regional hospital networks, and managed care organizations consistently post the highest volume of patient representative roles.
How many patient representative jobs are remote?
About 28% of patient representative openings are fully remote or hybrid as of September 2026, concentrated in insurance-side roles such as billing advocacy, prior authorization support, and member services. Positions tied to in-person patient intake, bedside advocacy, or direct clinical coordination are almost always on-site at a hospital or clinic.
How do you become a patient representative?
Start by completing a high school diploma or an associate degree in healthcare administration, then build patient-facing experience through roles in medical front offices, call centers, or community health organizations. Earning a Certified Patient Advocate credential strengthens your candidacy. From there, apply to entry-level patient representative or patient services coordinator postings and work toward senior advocate roles as you gain experience handling grievances and insurance navigation.
Can you get hired as a patient representative with little or no experience?
Yes, many health systems hire entry-level patient representatives from customer service, retail, or call center backgrounds, especially if you can demonstrate empathy, clear communication, and composure under pressure. Volunteer work at a hospital, familiarity with medical terminology, or a completed healthcare administration course all strengthen a thin resume. Applying to community health centers and smaller outpatient clinics is often the most accessible starting point.
What does the patient representative interview process look like?
Most patient representative interviews begin with a phone screen focused on your customer service or healthcare background, followed by one or two rounds with a hiring manager or department supervisor. Expect behavioral questions about handling difficult conversations, navigating billing disputes, or working with upset patients. Some health systems add a written scenario exercise or a brief role-play to assess how you communicate with patients under stress.
Where can I find and apply to patient representative jobs?
You can find and apply to patient representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background in healthcare advocacy, billing support, or patient services, then apply directly to each listing that fits your experience and location preferences.
See All 3,591+ Patient Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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