Patient Representative Jobs
Patient representative jobs are open across hospitals, health systems, insurance companies, and outpatient clinics, at every level from entry-level advocate to senior patient liaison and patient services manager, with specializations in billing advocacy, patient intake, and grievance resolution. See the openings below and apply to the ones that match your experience.
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We are so glad you are interested in joining Sutter Health!
Organization
SMF-Sutter Med Foundation-Central
Position Overview
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
Education
- Equivalent experience will be accepted in lieu of the required degree or diploma.
- HS Diploma or equivalent education/experience
Typical Experience
- 1 year of recent relevant experience.
Skills And Knowledge
- Basic knowledge of insurance policies and procedures, as well as patient billing.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Ensure the privacy of each patient’s Protected Health Information (PHI).
- Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Monday - Friday
Weekend Requirements
None
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $0.00 to $0.00 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
We are so glad you are interested in joining Sutter Health!
Organization
SMF-Sutter Med Foundation-Central
Position Overview
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
Education
- Equivalent experience will be accepted in lieu of the required degree or diploma.
- HS Diploma or equivalent education/experience
Typical Experience
- 1 year of recent relevant experience.
Skills And Knowledge
- Basic knowledge of insurance policies and procedures, as well as patient billing.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Ensure the privacy of each patient’s Protected Health Information (PHI).
- Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Monday - Friday
Weekend Requirements
None
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $0.00 to $0.00 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
Patient Representative Jobs by Experience Level
Top Cities Hiring Patient Representatives
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Find Patient Representative JobsPatient Representative Job Market
Who's Hiring
- Mercy95
- Banner Health64
- UPMC49
- Sutter Health49
- Advocate Aurora Health46
Top Industries Hiring
- Healthcare & Medical Services124
- Education11
- Automotive4
- Science & Research4
What Employers Look For
The qualifications that appear most often in patient representative jobs.
- High school diploma or equivalent with at least one year of patient-facing or customer service experience
- Working knowledge of medical terminology, billing codes, and insurance authorization processes
- Proficiency with electronic health record systems such as Epic, Cerner, or Meditech
- Demonstrated ability to explain complex healthcare or billing information clearly to patients and families
- Experience handling patient grievances, complaints, or appeals in a regulated healthcare environment
- Bilingual fluency in Spanish or another language commonly spoken by the patient population served
Tips for Your Patient Representative Job Search
Tailor your resume to each posting
Patient representative job descriptions vary widely by setting. A hospital posting may emphasize HIPAA compliance and medical terminology, while an insurance role may focus on claims navigation. Mirror the exact language in each posting when describing your experience with patient communication and advocacy.
Highlight conflict resolution with specifics
Employers screening patient representative resumes look for concrete examples of de-escalation and problem-solving. Describe situations where you resolved a billing dispute, coordinated care across departments, or helped a patient navigate an appeals process, not just that you have strong communication skills.
Earn a relevant certification before applying
A Certified Patient Advocate or Certified Healthcare Access Associate credential signals commitment to the field and sets your application apart from candidates with only customer service experience. Many employers list these as preferred qualifications, so having them moves your resume past initial screening faster.
Apply early to roles that fit
Migrate Mate lists patient representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Patient representative interviews frequently include situational prompts, such as how you would handle a patient who disputes a bill or feels ignored by clinical staff. Practice structured responses that walk through how you assessed the situation, what steps you took, and what the outcome was.
Follow up after the interview with context
A thank-you message after a patient representative interview works best when it reinforces a specific moment from the conversation, such as referencing a patient advocacy challenge the hiring manager described and briefly restating how your background addresses it directly.
Patient Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient representatives?
The companies hiring the most patient representatives right now include Mercy, Banner Health, and UPMC, with the largest share of openings in Texas, California, and Missouri, based on current listings on Migrate Mate as of November 2026. Large health systems, regional hospital networks, and managed care organizations consistently post the highest volume of patient representative roles.
How many patient representative jobs are remote?
About 29% of patient representative openings are fully remote or hybrid as of November 2026, concentrated in insurance-side roles such as billing advocacy, prior authorization support, and member services. Positions tied to in-person patient intake, bedside advocacy, or direct clinical coordination are almost always on-site at a hospital or clinic.
How do you become a patient representative?
Start by completing a high school diploma or an associate degree in healthcare administration, then build patient-facing experience through roles in medical front offices, call centers, or community health organizations. Earning a Certified Patient Advocate credential strengthens your candidacy. From there, apply to entry-level patient representative or patient services coordinator postings and work toward senior advocate roles as you gain experience handling grievances and insurance navigation.
Can you get hired as a patient representative with little or no experience?
Yes, many health systems hire entry-level patient representatives from customer service, retail, or call center backgrounds, especially if you can demonstrate empathy, clear communication, and composure under pressure. Volunteer work at a hospital, familiarity with medical terminology, or a completed healthcare administration course all strengthen a thin resume. Applying to community health centers and smaller outpatient clinics is often the most accessible starting point.
What does the patient representative interview process look like?
Most patient representative interviews begin with a phone screen focused on your customer service or healthcare background, followed by one or two rounds with a hiring manager or department supervisor. Expect behavioral questions about handling difficult conversations, navigating billing disputes, or working with upset patients. Some health systems add a written scenario exercise or a brief role-play to assess how you communicate with patients under stress.
Where can I find and apply to patient representative jobs?
You can find and apply to patient representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background in healthcare advocacy, billing support, or patient services, then apply directly to each listing that fits your experience and location preferences.
See All 3,530+ Patient Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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