Mid Level Patient Representative Jobs
Mid level patient representative jobs go to professionals ready to own complex patient interactions end to end, mentor newer staff, and resolve escalated concerns with minimal supervision. Roles run across on-site, remote, and hybrid settings in Healthcare & Medical Services, Automotive, and Education, with employers like CHRISTUS Health, Houston Methodist, and Regional One Health hiring at this level now.
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Showing 4 of 19+ Mid Level Patient Representative jobs
INTRODUCTION
At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.
FLSA STATUS
Non-exempt
QUALIFICATIONS
Education
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Experience
Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred
SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Excellent communication and interpersonal skills via telephone and in person
- Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
- Knowledge of medical terminology and applicability
- Excellent spelling/grammar skills
- Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
- Capable of working and navigating several applications and websites related to registration simultaneously
- Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
- Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
- Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
- Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
- Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.
SERVICE ESSENTIAL FUNCTIONS
Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
- Coordinates the workflow to assist patients with appointment scheduling and/or requests for services:
- Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment.
- Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request.
- Schedules patient appointments.
- Efficiently completes registration.
- Answers incoming calls from patients.
- Acts as liaison between the patient and the physician or clinical staff.
- Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
- Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPAA guidelines.
- Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
- Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
- Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.
FINANCE ESSENTIAL FUNCTIONS
Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
- Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
ON-CALL
- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call: No
TRAVEL
Travel specifications may vary by department
- May require travel within the Houston Metropolitan area: Yes
- May require travel outside Houston Metropolitan area: No
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
INTRODUCTION
At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.
FLSA STATUS
Non-exempt
QUALIFICATIONS
Education
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Experience
Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred
SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Excellent communication and interpersonal skills via telephone and in person
- Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
- Knowledge of medical terminology and applicability
- Excellent spelling/grammar skills
- Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
- Capable of working and navigating several applications and websites related to registration simultaneously
- Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
- Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
- Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
- Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
- Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.
SERVICE ESSENTIAL FUNCTIONS
Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
- Coordinates the workflow to assist patients with appointment scheduling and/or requests for services:
- Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment.
- Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request.
- Schedules patient appointments.
- Efficiently completes registration.
- Answers incoming calls from patients.
- Acts as liaison between the patient and the physician or clinical staff.
- Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
- Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPAA guidelines.
- Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
- Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
- Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.
FINANCE ESSENTIAL FUNCTIONS
Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
- Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
ON-CALL
- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call: No
TRAVEL
Travel specifications may vary by department
- May require travel within the Houston Metropolitan area: Yes
- May require travel outside Houston Metropolitan area: No
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
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Mid Level Patient Representative Jobs: Frequently Asked Questions
How do I get a mid level patient representative job?
Position your experience around ownership and outcomes, not just tasks. Highlight cases where you resolved difficult patient concerns independently, trained others, or improved a process. Tailor your resume to show depth in patient communication, insurance navigation, or care coordination. Applications that demonstrate you can operate without close supervision consistently stand out at this level.
Which companies hire mid level patient representatives?
Companies hiring mid level patient representatives right now include CHRISTUS Health, Houston Methodist, and Regional One Health, based on current listings on Migrate Mate as of November 2026. Health systems, hospital networks, insurance carriers, and specialty clinic groups are the most active employers at this experience level.
Are there remote mid level patient representative jobs?
Yes, though availability varies by employer and role type. About 8% of mid level patient representative openings are remote or hybrid as of November 2026, with phone-based and billing-focused roles most likely to offer location flexibility. On-site positions remain common in clinical and hospital settings where in-person patient interaction is required.
How do I move up to a mid level patient representative role?
Growth from entry level to mid level comes from accumulating ownership over time. Build depth in areas like insurance verification, patient advocacy, or billing disputes. Take on escalated cases, volunteer to train new hires, and document measurable results such as reduced complaint resolution times or improved patient satisfaction scores. Consistent demonstration of independent judgment is what signals readiness for mid level responsibilities.
Which industries hire the most mid level patient representatives?
Mid Level patient representative roles concentrate in Healthcare & Medical Services, Automotive, and Education, based on current listings on Migrate Mate as of November 2026. These sectors maintain high patient volume and complex administrative workflows that require experienced representatives who can handle escalations and coordinate across departments without close oversight.